Monarch Dental

This place is scam central and needs to be shut down… NOW. I scheduled a routine cleaning and referred by Aetna DMO because this is one of the few that accept that insurance.
After arriving on time for an appointment at 8am, I waited for 35 minutes then taken into a room and scanned for X-​rays and (blood pressure?) Totally unnecessary. The «Doctor» immediately brought up the topic of root canals and crowns, highly unusual since no dentistry has EVER suggested either, let alone at a glance. This was to be a simple cleaning.
After another 20 minute wait, a different dentist came in to check my gums to see «what level» of cleaning I would need. (Since when are there different levels?). Still no cleaning. After being held for a total of 90 minutes I got up and walked out. The real shocker was when I got the «treatment plan.» Total cost $ 3,461 with a co-​pay of $ 1,398 for all sorts of dental work that no other dentist has ever recommended. Unacceptable. It’s no different than a car repair service that tries to upsell you on unnecessary services when you took it in for an oil change.
When I called the office to tell them what they can do with that proposal, the very nice girl explained it’s «just a recommendation» and I have the option to decline. No kidding. In other words, these «doctors» are salespeople that try to extort unsuspecting patients that rely on their garbage recommendations. Additionally, Monarch dental offices tend to be in-​low income areas where people are less likely to understand how insurance plans work.
If I was simply concerned about myself, I’d leave it as a Unilocal review. In this case, I’ve contacted the Texas Dental Association to file a complaint.

My daughter was a patient here at 3 years old because I had a lousy DMO and this is the only place that would accept my insurance. At 4, we went to a pediatric dental specialist. He said he wanted to «Watch» that cap, but it looked so bad he would suggest going back to monarch dental to get my money back. So at age 5, we are done «watching,» and gearing up for our first tooth extraction!

I can only blame myself for not checking Unilocal before booking — but to my credit, Monarch is the preferred provider for my insurance (way to go, Aetna) and this place is close to my work.
I arrived early for my appointment — the semi-​annual checkup & cleaning. About 15 minutes after my appointment time, I was taken back for X-​Rays. Those took about 20 minutes and then it was a 10 minute wait for what I assumed would be the hygenist. NOPE, the Dentist came in and went over my X-​Rays. A little out of order from what I’m used to, but after he left, I assumed the cleaning would come next… nope, the hygenist, but no cleaning. Instead, I got a «bone test» to determine how inflamed my gums are.
I got a good report and then another person (the front desk attendant) came in and went over my «cleaning plan» with me. At this point, I’ve been there for almost 90 minutes (with about four different people examining my mouth at one point or the other) and still have dirty teeth — and now there’s a «plan»? All to the tune of $ 150 in «elective» cleaning that won’t be covered by my insurance — all of which has to be completed over 2 additional office visits. UH, What? No thanks, just clean my teeth, please — but that’s apparently not an option if you refuse the «cleaning plan».
This place is a SCAM — avoid at all costs. Completely unprofessional and informercial-​esque sales tactics. Who schedules a checkup and cleaning and expects to have to beg for the actual cleaning? Not this girl — never again. Ever.

Paid $ 900 for dental work for my daughter. all of her fillings fell out in less than a month. What a waste of money

I was a patient at this location for 4 years. I had many cleanings and one major procedure (root-​canal with crown). Every cleaning session was dreaded for many reasons. The office feels like it should be found in a 3^rd world country. You would think a chain office would be more refreshing. Other than the rotating DDS, the staff are not professional and inexperienced. Multiple reschedules after waiting over 30 minutes with appointment. The root canal procedure was done outside of their office and went well, but the crown I received was done on location and is substandard. The gap between the teeth and the crown is large enough for small food particles to build up.
The only reason I stayed with them is because of the hassle of starting over at a new place. I can’t take it anymore. I’m finding a new dentist office!

Best experience ever :) went for a second opinion bc another dentist wanted to perform all these procedures in my mouth asap! Dr. Ward fit me immediately on his calendar for a consultation and quickly said the previous dentist was beig way to aggressive with treatment and we could do a less invasive approach! Not to mention Lori, the office manager, calmed me down and let me know everything was going to be ok! Already started the paperwork to switch my DHMO to this office

I WOULD LET ME TEETH FALL OUT BEFORE I WENT BACK TO THIS OFFICE!
This dental office is the worst I have ever been to in my entire life! I went in for a standard cleaning (which I do every 6 months), and low and behold they want to sell me everything they can!
First they wouldn’t even clean my teeth which is why i was there in the first place. All they did was take x-​rays and I had to reschedule for my cleaning! When I returned to the office for my cleaning, they stated that I needed a deep cleaning in one area. I refused the service and I was then told that they wouldn’t clean my teeth at all then! What? I have never had any real issues to speak of aside from a cavity here and there, and now they want to do a partial deep cleaning? I felt it was unnecessary and they were just trying to make money.
So you think my cleaning would be over in one visit? WRONG! They «cleaned» my teeth, but I was told I would have to have a third visit for them to come back and polish my teeth. I have never had to do this, ever!
So on my third time back, I go in to have my teeth polished. Seems simple enough right? NOT!!! Not only did they bill my old insurance, but then my new insurance too for the same work that was already billed to my old insurance for!!!
If that doesn’t take the cake, how about this? I continued to receive bills from them, saying I owed additional monies. What? According to my EOB’s I had already overpaid them and they wanted more money? You’ve got to be kidding me! After about 10 calls or so, it has come down to me filing a complaint with the Board of Dentistry, Attorney’s General and the BBB. Lets see if this gets resolved finally. Needless to say, I am certainly not holding my breath!!!

Well, we had an excellent experience at this facility. The office is clean and we found the staff very accommodating and professional. Parking is good and ultimately, excellent service. Most dentist office make you wait forever to schedule something and aren’t as flexible on making changes if needed but this one, was very great. Our little one’s first cleaning went without a hitch so definitely recommend using them for kids or adults.

Terrified of dentists, but the staff here made me completely at ease and the process was fast and relatively painless! Recommend this place to everyone! First rate, friendly staff!

Worst dental office ever! Dont even think about going here. I had a root canal done here and I felt everything. I told the dentist I could feel the drill. The doctor blamed me and said he couldnt give me any additional deadening medication. Additionally, the dentist never completed my root canal. Three years later I had to have it redone by a REAL DENTIST. They charge outrageous fees and dont know what they are doing! Im shocked they are even still open. They should be shut down.

My mom is a patient here. When I brought her in today for her 8am appointment, no one was at the office. They opened 20 minutes late and then gave us a lame ass «it’s Monday» excuse! My mom depends on me to get her to her appointments on time and I have to take time out from work to do so. These people have ZERO respect for our time. As soon as possible I will start taking her to another dentist who will have more respect for our time and a more professional demeanor, will not give lame ass excuses when they are 20 minutes late. I wish I had looked them up on Unilocal before taking my mother to this place. It would have saved us a lot of trouble.

This is place is horrible. I have been there twice now and both times I get there 20 – 25 minutes before my appointment only to wait 30 minutes after I was scheduled before getting called on. You can watch people walk in after you and get walked right in. Saw 4 of theses my first time there.
After that it’s another 15 – 20 minutes sitting in one of their chairs for a doctor. No one checks on you or offers something to read… They even have a TV up on the wall to help pass the time; it doesn’t help if it’s not on.
The first time I saw the doctor for 5 minutes before she walked off for another 10 – 15 minute wait to come back for another 5 minutes to explain what needs to be done. When I asked her questions or wanted more information all I got was either silence or told: «Well, that up to you.» Three times I was told this. Afterwords it was another 45 minute wait for them. I got up and told them I was leaving and was asked to wait just another minute while she finished up the billing… Another 20 minutes wait.
Second time there, yet again another 20 minute wait for the doctor. I saw the doctor less than 60 seconds to be told what I already knew that I had an infection and needed drugs. After another 15 min wait, I got the desk person to check me out. I was told that they would need to refer me to their ‘traveling’ oral surgeon who I had already called 2x earlier trying to set something up. When I asked to to just have a referral since I knew one near by that could get me right in, they said they can’t do that. Company policy. But they couldn’t get in touch with with their surgeon and that I would receive a callback in 1 – 2 business days. I saw them on a Friday…
I’ve been to one other Monarch Dental in the past before this and got about the same wait and run around. If it wasn’t for my DMO I wouldn’t come near this place. I try and share theses stories so everyone knows to avoid all Monarch Dental offices. I’ve hear nothing but horror stories and the horror is too true.