We could not find the sofa we wanted any where. Husband said we will have to have new tires if you don’t find the sectional we were looking for. Went to Monarch sofas, picked out the sofa we wanted told him the measurements we needed, so it would fit into space we had. Picked out material, ordered sectional. when the delivery men got here, they wanted to give me the wrong sofa. When we told them what color it was, they got the right one. They had to take door off to get first piece in. When all was set up it was great just what we wanted. But in about two weeks we wanted to add a new piece to it .we went back told Mike. He called to make sure they still had the material on the same bolt. They said yes, gave them the measurement of the new piece. This time we went to get it .When we got home with it, it fit great .Will say that they tell you up front no returns. As all orders are custom made. If you pick out carefully know what you want give the right measurements. your sofa should turn out great as ours did. Have told anybody that asked where we got our sectional about them. We could not be happier with ours
Moji S.
Rating des Ortes: 1 Fort Worth, TX
I’m not here to bad mouth anyone in particular, but I see a lot of bad reviews on here and I have to say I share some of the same feelings. Their customer service appears excellent before you buy however afterwards they treat you very poorly. They have been very difficult on exchange and they do not take any returns. It’s so hard to believe that in today’s economy they are still around given their lack of customer service. That aside, the quality is not at all as it appears. What you see in store is NOT what they send you. They claim everything is custom made, but the quality is not the same as you see in store. I don’t recommend this place at all and I don’t think they last in 2016 if they continue to rip people off.
Christina T.
Rating des Ortes: 5 Montrose, Houston, TX
Mike was wonderful to work with! He made the process of designing my sofa so easy. Very responsive to my emails and my sofa ended up being completed and delivered weeks ahead of time. I love my piece, its original and exactly what I wanted. I will be contacting them to get my next piece made as well! 5 Stars