National Car Rental

Not helpful customer service. I got two different sets of information talking to a representative over the phone and when I got the he location to pick up my rental reservation and was not allowed. I was left the day I was supposed to travel out of town for the holiday with out transportation.

This National Car Rental is located near Dallas Love Field Airport. A tiny but prompt shuttle takes you to/​from the car renter to the terminals. I’ve always found a car of my choice at this location being a Emerald Club member. Picking up and returning the car has always been a breeze.

My flight from SFO to DAL was delayed by 20 minutes, which got me to the airport at 11pm. First time in Dallas and knowing how everything in Texas is big, I definitely wanted to rent a car.
I arrived here at around 11:30PM, when they were closing. I didn’t bother getting a reservation because I didn’t think they would run out of cars.
I was greeted with a smile but the lady at the desk said they didn’t have any cars available. I was kinda shocked but didn’t mind and was going to walk next door and try my luck with another car rental place.
BUT, the saving grace was the manager called out and said he could help me. Turns out, the female was just lazy and didn’t want to process another reservation.
Anyways, I forgot his name but he was AMAZING and he gets 5 stars from me! Appreciate the customer service but fire the woman, she was a jerk.

So it’s about 10pm and I get off the shuttle over to the counter for a good 10 mins bc the sales people are prob outside kicking tires or what not. Already testing my patience to later learn about some Ridiculous Policy — If you don’t have a major credit card, than they don’t allow you to rent a car. Thanks for the heads up dips**ts! Since when is a debit card not «major».. Cash trumps all idiots.
Im transitioning to a new state with my TX drivers license so they’re asking for a sample of my blood, hair, and urine and oh yea bc I conveniently travel with my lease agreement to prove my residence. BS! Clearly a disgruntled client but making sure I let it be known. Oh and Jason the so called manager was superb with customer service… Needless to say I will no longer be using this company and should have gone to Payless car rentals. #byefelicia

Worst experience to date. Not enough to cars for the rentals. They can only offer an upgrade charge for the one car remaining. Rude lady at the «greeting» Bay Area. Have to wait for a car. Then the exit line is about 15 cars deep. Not conducive with typical national speediness.

Again — does everything in Texas have to be so big? It does NOT mean better — it just means bigger. I wasn’t impressed with the location, ease of finding it nor the selection of cars — but the cars are full of fuel and clean, which I cannot say about every car rental company!

We had two experiences… the first meh, and then the next was flawless*. The first was booking with National directly about a year ago summer 2014 checking in/​out. It was easy enough, but then at the counter we had some bait and switch — like pricing, which included some unexpected charges regarding the insurance tier structure… Make sure you ask before you book with points about out-​of-​pockets, especially if you buy the always outrageously expensive insurance (I know, but we are paranoid from a previous run-​in with another rental car company falsely accusing us of a trumped up car damage). We had used points to pay for a week reservation but all the extra charges jacked our OOP cash dump to almost $ 300 for a no frills Dodge Charger. Grr.
This trip, we booked and paid through Hotwire at the last minute the night before our flight. Our 2 day total prepaid was about $ 130 WITH the Hotwire rental insurance for a nicely equipped 2015 Tahoe. The check out counter person was EXTREMELY efficient and friendly. It was less than 5 minutes counter to car. Check back in was more easy… we opted to fill the gas tank ourselves before returning, we pulled in, jumped out, they gave us a receipt, then we jumped on a shuttle to the airport. Another quick 2 minute friendly efficient encounter.
*The jury is still out because we were told we’d be mailed a bill for whatever highway tolls we used, so I’ll update this review if there is a sticker shock or something else concerning to report. We would definitely do Hotwire again and go through National for that kind of deal.

I reserved a National Car for Dec 25^th to arrive at Love Field at 11:40pm. I called several days previous to alert National that I would be arriving Late. They informed me that they would wait for me. When I arrived on time at 11:40, they were closed. I had to rent from Budget who was open for a lot more per day than my National per day rental. So I had to take it back the next day to get my National rental. National gave me nothing for that experience.

From arrival at the rental car center to the return and check in, the transaction was FLAWLESS! Workers were extremely courteous and helpful and the cars were clean and ready to go! Most highly recommended!

While i had commuted into Dallas from KC for two years and used them each week without any issues, i didn’t know how truly good they were until i had my rental car towed while parking at a college football game. (Love how the city decided to use college football games as a source of revenue.) Well, i couldnt pick up the car to return it because of course i didnt have the right paperwork showing i owned the car. National folks were kind and competent. While I was ready to pull out my hair, they knew what to do and how to handle. THANK YOU

a little shuttle ride to this location. selection is fine but i’ve been here 3 times and each time there’s been a line to check out. this time the line was 5 deep and super slow.