National Movers

Going to make this short. These people are crooks. Don;t use them. They quoted my disabled Mother-​in-​law $ 1700. We called them today to see where they are (we agreed they would deliver the truck and her stuff today in Austin) and they are still in Dallas. They are holding her stuff hostage — until she pays an additional $ 4200. They will not explain why/​We are simply at their mercy because they have all of her belongings. Again, she is a disabled, retired teacher who is moving to Austin so my husband and I can help take care of her. The people have no integrity. I plead with all who are considering using National Movers — to run away… far far away. They will treat you like dogs — and gauge you for every penny you have.

DO NOT USE THIS COMPANY!
This company was extremely unprofessional and hard to work with, the actual price was almost double the quote, and my items did not come for nearly two months since the scheduled delivery date (Oct 28). My items were finally delivered ON CHRISTMAS EVE & was given less then 24 hour notice.
The unabridged version:
I went with this company because of the free 35 day storage option.
The pick-​up: had a budget truck which I questioned — Boris, the lead mover, who said they were so busy they had to rent additional trucks. I thought this was a little strange but understandable.
My quote was for $ 1375 and I moved my exact inventory list. The cost ended up being almost $ 2500, which Boris said is consistent and often customers are quoted 60% below to secure the business. My stuff was already loaded so I didn’t feel like I had a choice at this point.
As they were about to leave, Boris asked for a tip for him & his guys– I said I didn’t have any cash on me & I’ll do it when it’s delivered. He said they only do pick-​ups and he’d wait for me to go to the atm! I was alarmed, felt very uneasy and told him I had to go back to work but could write him a check — now I was worried my stuff would be compromised.
The delivery:
My delivery date was scheduled for October 28– I missed a call from them while I was at work and tried calling them back but did not get an answer but left a message.
And 3 dozen more calls leaving voicemails, I finally got a hold of Amber in mid-​November.
Amber said she’d take care of me and they never got my voicemails because no one checks them. She said my stuff will be delivered, each day was another excuse of why they couldn’t deliver until Tuesday, Nov 24^th when she said they could deliver the Friday after Thanksgiving. I told her I was going out of town so could it be delivered in Nov 30 instead. She said that wouldn’t be a problem and arranged for the delivery that Monday. BIG MISTAKE.
Nov 30comes and no one calls from National, Amber disappears and now I have to deal with Nicole and Lee– who are awful! They had no information for me and extremely rude. They said to stop calling (I was calling 2x day), Sarah was the nicest but no one had a clue as to what was going on and didn’t understand why I was so upset. They had the excuses– broken truck, couldn’t find drivers, etc and I tried to fix it by hiring new movers & pick up my stuff but they couldn’t find the location of my items. Since the customer service staff was so worthless & rude, I contacted in the sales manager, Walter, on every communication. He was responsive but had no information & kept sending me back to their customer service team. I wanted him to know this was the experience he was selling. The number of lies and inconsistencies they told me was unbelievable.
After 117 emails and phone calls to find out when my delivery date was going to be, I finally get a call on Dec 23 at 7pm from Sarah saying the delivery was coming on Dec 24, 8am-​noon. I did get a call from the movers that night, and I told them I was paying my cc since my bank was closed and the next day is a holiday.
The movers showed up at 1:45pm at Christmas Eve and demanded cash. I explained I could only get out $ 500 (my daily limit) but would pay the rest in cc or check– they refused. I tried calling National and of course no one answered, and the movers said they would wait to hear back. After 3 hours of them sitting in front of my house, they said they were going to go to Best Buy & get something for dinner. I refused knowing they would never come back. Sarah miraculously called back right then and I was able to pay the balance by cc.
The movers finished unloading my stuff at 5:45pm.
I had a relatively small move going 350 miles. This has been the most frustrating, stressful experience and the company is terrible to work with. For your sanity, do not use this company!

DO NOT USE THIS MOVING COMPANY!!! They are by far the worst out there!!! We had a long distance move. They promised everything under the sun. Full Service Packing a staff of 5 to 6 to pack and load and unpack.
My error I did not research them. Every review was terrible.
What showed up was a Budget rent a Truck with thee guys that were filthy and reeked of body order.
When asked where the packing materials was to pack, they pulled out a roll of plastic and a box of tape. This company outsourcing pesos their moves to low lives. Then proceeded to scam us to pay another $ 5000 in additional to our bid.
They were not professional nor equipped to pack a home to California.
We fired them on spot and then they began with profanities.
Beware of the suave agents like Raphael Miller who promised everything and at the end it was not what we signed up for. I will fight for our deposit back and if I have I will take them to small claims court. I will.

Just kicked the National Movers crew out of our house. Dispatchers and sales team committed to an estimate based on the contents of our 3BR condo — when truck and crew arrived, they immediately tried to renegotiate their prices, even before seeing the condo and ~600 cubic feet of boxes that we had already packed.
Since our move was estimated by National as ~1,100 cubic feet, and all that remained aside from boxes were two beds and several dressers, we believe the company misrepresented the price, either negligently or intentionally, in order to engage in onsite price gouging.
My wife then called the company HQ, only to be told that her contact was «unavailable.» His substitute failed to address the issues — unprepared crew, price gouging — and claimed that we must have misinformed his colleague on the size of our move.
Hey, we live in this space, we know how much stuff we have, and have moved locally several times.
Sadly, other reviewers here only realized they were getting ripped off after they had permitted National Movers to collect their belongings. We will sleep better tonight knowing that we can do better than National Movers, and so can you. Avoid this company!

This company deserves minus 5 stars. Same experience as others, dishonest, charged more then quoted. I can’t say enough bad things about them!

Literally the same thing as everyone else. They quoted us one thing and we got charged an additional $ 1,000 when they came to pick up our stuff. This is the worst company. They have no one to talk to after five o’clock. They said certain things were included and when the driver came now its not. Please don’t use this company!!!

PLEASE NEVER USE THIS COMPANY TO MOVE YOUR FURNITURE. I made the 1^st mistake by choosing a company that doesn’t do in home inventory checks prior to the move and I made the 2^nd mistake by choosing a moving company based on the lowest quote. I was originally quoted ~$ 3500 to fully pack and move our things from Wisconsin to North Carolina. However when the drivers get there, after packing up all our things they tell my wife that we will be charged extra because my furniture is more bulky than most furniture. In the end we were told that we needed to pay an extra ~$ 1200 because our furniture took up more square footage than what was originally quoted. Now we did need a few extra boxes due to how they packed our things, but it was less than 8 extra boxes needed which is not worth $ 1200. We actually didn’t send things with the truck because the drivers stated that if 1 item passed a certain line in the truck, we would be charged an additional ~$ 800 which was CRAZY! Two of the drivers were VERY RUDE, unprofessional, smelled like smoke, demanded that my wife go to the store to get them some water (which she didn’t), kept asking for a tip, and had a very bad attitude. Because they had already packed all of our things, we felt forced to pay the additional $ 1200. After our furniture was taken away, the sales rep whose name is Raphael Miller, who was very responsive before our furniture was taken, completely stopped responding to my emails and calls immediately after our furniture was taken which was my 2^nd red flag. Prior to our furniture was taken we were told by Raphael that it could take up to 10 days to receive our furniture and we said that’s fine. After I didn’t get any email responses from Raphael, I started to panic and wonder if this was a scam since we were already scammed for an additional $ 1200. In doing some additional research, I was able to find nothing but NEGATIVE reviews from this company from people stating exactly what I was going through. After calling multiple numbers and getting nowhere I finally got the customer service #. Everyone that I spoke to was extremely rude with no empathy for our situation. I spoke to Jennifer out of California, Kanesha, and Paula who were all VERY RUDE. Multiple people kept telling me to call Paula and I left multiple voicemails on her phone which she never called me back even though her voicemail states that she will call you back within 24hours (TOTAL LIE). After 2 weeks of this I was finally told about a website (
) where you can get information on your shipment. I went to the website using the job # that I was given by Rapheal and I got no response so I tried calling customer service again. After Kanesha wasn’t able to find my order at 1^st I got really upset, then she said she needed to go into the «old system» to find my order and she gave me a new # to use then told me that our furniture was in a warehouse located in Illinois. After 3 weeks and submitting the online tracking form and getting the same email 2 – 3 days later each time that states the furniture is still waiting to be loaded and it could take up to 21 business days (basically a full month) for our furniture to get delivered, I get an email that stated that it was in route. After 2 – 3 days I didn’t get a call so I called Kanesha back (now I had her direct line) to get a status update and she told me the In Route email was a mistake and my furniture was still waiting to be loaded. Now I’m beyond upset! Now it’s been 4 weeks and I still don’t have my furniture, my wife and 2 year old daughter are sleeping on an air mattress and when I call customer service they could care less. This company has some of the WORST if not the WORST customer service reps I’ve ever experienced. I’m now in the process of filing a police report and hiring a lawyer because this is the worst moving experience I’ve ever had. I would recommend 2 Men and a Truck and Merchants because I’ve used them in the past. NEVER USE NATIONAL MOVERS OR ORANGE VAN LINES TO MOVE ANYTHING FOR YOU, EVER! They should not be able to do any business in the future!

Same experience as others. They are so nice on the phone, but they outsource their work to a small company. Actually, I didn’t read these reviews until after they picked up my items and I had already paid twice the amount I was quoted on the phone. I went to bed with a bad felling, and reading over the paperwork, I was hating myself for agreeing to it, and why in the world didn’t I just have them take my items back off the truck? Anyway, long story short, I ended up canceling, I got my items back (a few days later), and just went through a local trailer company (ABF– UPack). Again, wishing I found this place first. At the least, I am glad I got my items back and it arrived safely across the country, thanks to ABF (UPack). NEVER USE National Movers. I found out that most legit companies will come out to give you an estimate weeks ahead of time.

I wish I could give negative to infinity stars!!! They are horrid. The currently have my stuff as I type and I don’t know when I will get it.
1. The sales team quoted me a price and even though I actually have less stuff the dispatch team is charging me $ 700 more despite the fact that I actually have less stuff.
2. When you call to try to get answers customer service has none. Their have no supervisor, no body you can get answers from, and nobody you can file a complaint with about your problems.
3. The customer service rep hung up on me three times on purpose.
4. The sales team gave me a 2 – 12 day window and said they usually deliver much quicker. That is not true, they are at the end of their window and stuff have not scheduled my stuff and can give me no answers on when I will get my items.
5. I continue to try to ask about the problems with pricing, they also have no answers on that and say I have no options but to pay the amount.
6. Additionally, they also made an error with my payment.
7. They have no tracking mechanism for tracking your items while in their possession and in transit.
I have moved 8 times and I will never use this company again, they are by far the worst experience I have ever had!!! They are the devil of movers and the people that work there are horrible human beings.

VERY BAD COMPANY, DISHONEST, BAD CUSTOMER SERVICE. This was my very first move from state to state using a moving company. I got fooled by the good reviews they have on their own website. The tough part about this company is that because of their name– National Movers– it is literally impossible to find reviews on them online. If you do in depth research, you’ll find numerous bad reviews on them. When I originally spoke to Raphael, I was very honest about EVERY SINGLE item that needed to be moved. He told me regular wrapping was included and that only 3 of my items needed «special wrapping” — tvs, bed, and I agreed to pay for them to be wrapped. The quote that was given to me was $ 1300 (I have a very small 1 bedroom apt). The day came and 3 guys showed up to pick up the furniture. The main guy started saying ALL items I had had to be special wrapped, which I unfortunately had to agree to, he left me no choice– I needed to make the move asap. The surprise then came when AFTER 2 hrs of wrapping and loading everything onto the truck, the guy says that unfortunately, my couch is «bigger than expected” — although I strictly reported it as a 2 piece L sectional as it is. He says the price is now $ 2400!!! (almost double my original quote). I was forced to sign the papers and had no choice now. I felt targeted and fooled, since I as a woman was there by myself. After that point everything turned around, they went from answering all calls/​emails promptly to ignoring all of my emails/​calls. To top it all off when drop off day came up, there was only 1 guy to do the job!!! my boyfriend felt bad and had to help him unload and unpack EVERYTHING so my items would be just dragged all over the place. Their excuse was that the other mover called in and could not help out that day. There was no empathy, no consideration in lowering the total cost that I got stuck with, which you would think there would be. Overall, they made my moving experience even more stressful and financially tough than it already was. I am just writing this review to help people prevent this from happening to them too.