O’Reilly Auto Parts

Excellent customer service! Yesterday I got my car battery replaced. The attendant (s) at O’Reilly’s checked my old battery and alternator, ordered the new battery, AND most importantly, THEY installed it for me.
The Story: My worst nightmare came true two nights ago — my car died at [one of the busiest, most compact areas in Dallas] Mockingbird Station around 7:30 PM. I wanted to call my brother to come help me jump start my car but realized it was going to be impossible for him to get a parking spot next to me. We had to wait until around 9 PM to get my car out of there. The next morning we had to jump start my car again; this happened around 7:05 AM. At this point I had to get to an auto shop right away and was hoping that something would be open that early. I called O’Reilly’s (not an auto shop) and the person on the phone sounded very friendly so I decided to go there. Best decision ever! Once I arrived, he took a look at my car, then OFFERED to install the battery himself. I was going to ask him to install it anyway, but the fact that he said it first made a huge difference! My car was fixed yesterday and I’m a happy driver again.

When it comes to auto part stores, I like O’reillys. Their service has always been great. The prices are competitive but the one thing I’m impressed with the most is their knowledge overall. I like to know what the difference is between a part made by different brands and honest suggestions from them on what is better rather than just always going for the biggest price tag.

Wonderful service. I had the dreaded experience of waking up to find the battery on my car died. Really, truly died. I mean, wiped the clock and everything dead.
We went here and he found my battery (special car model) and we were out the door in just a couple minutes (after setting up my warranty!).
Once we got back to my dead car, we couldn’t get the bolts off! So we called the store, and sure enough they had tools we could borrow (just leave them a photo ID) for as long as we needed them. Once we arrived, he pushed even more tools on us to ensure we had everything we could possibly need. He even pulled some items from the aisles of the store to help us out — no charge.
When we described our predicament, he even offered to come to our house if we continued to have trouble and help us get the old battery out! SUPER nice guy!
Everyone was cheerful and helpful, so this will definitely be my go-​to place for auto parts. Especially knowing they keep parts for my crazy rare model in stock!

Great place! So helpful and quick! The minute I walked in I noticed all 5 of the people working were helping customers. I wandered down one of the isles and started looking for the windshield wipers I needed. Within 3 seconds there was someone standing by my side asking if I needed help. He looked up my vehicle type and went to find me the wipers I needed. I had my wipers in hand, paid out and was walking out the door in less than 5 minutes. As I walked out at least two of the people working there acknowledged me by saying «thank you for your business» or «thanks for coming in.» There was even an employee who came from behind the counter and opened the door for me as I was walking out. I will definitely be back here for all of my automotive parts needs.