PC ASAP Computer Repair Dallas

At first PC asap seemed like a reasonable place to get my MSI laptop fixed. it was suffering from a shorting DC plug, screen connectivity problems, and busted hinges. What a mistake.
I had a strict two week deadline for a diagnosis of the issues mentioned above and for an estimated price for all the fixes but no repairs. this was clearly stated at the point of drop off.
Over the two weeks I talked to 3 – 4 different employees, the original of which no longer worked at the store when I picked my laptop up. I was told that the $ 170 diagnosis would cover any repairs to the laptop up to the $ 170 diagnosis fee. Anything more I would be charged for. The first guy told me this though I ensured him I just wanted a diagnosis and estimate costs. He also said it would take a few hours to diagnose and a few more to put back together.
The second guy, the manager, called me repeatedly throughout the two weeks to disjointedly communicate to me the progress of my computer repair. I repeatedly reminded him of the two week deadline. I called several times and had to leave messages for him which I was told he would respond to later in the day. twice I got an email response and and once I got no response. My next call was met with no memory of our last discussion and me having to remind him what I wanted done to my laptop (which seemed to have been ‘sitting in a box in pieces’ and had not been diagnosed after one week. At this point I had agreed to a fast fix of the DC Plug so a part had to be ordered. I was quoted $ 50 for the part and repair which the manager said would fall under original diagnosis charge.
Nearing the Pick up date I was calling everyday for a progress report and to remind them of my deadline. At this point I started talking to another (possible two other) employees who assured me the computer would be ready. On the pickup day I called to make sure it was ready. It was still in pieces and my two (expensive) hard drives were «lost!». What a disaster. I demanded that they be found (they were on someones desk) and that they have it ready as I was leaving town early the next morning for three months.
upon arrival to the repair store I walked in to find my laptop on the front counter in about 4 to 6 pieces (it was one piece when I dropped it off). The screen had been separated from the hinges and the back of the screen, screen, and bezel were disconnected in a pile. The hinge covers were sitting casually on top of everything… a young technician emerged from the back like nothing was wrong.
I exchanged words with him explaining my expectations that the computer would be in working condition and in one piece. Nothing of the contrary had been stated by anyone I’d talked too.
He stated that it was impossible to reassemble as I’d given it to him is such a bad state (in one piece)… as he clumsily fumbled to show me that it would never go back together small screws and pieces fell out of the screen parts. They had stripped all of the remaining intact screw holes that the damaged hinges hadn’t already destroyed.
knowing I had to take it with me I made sure I could still log in and that my files were in tact. I couldn’t log in because about 5 keys would not type… the back-​lit keyboard doesn’t work anymore either. Then they tried to charge me for the DC plug replacement which was ensured to me that it was included in the diagnosis charge. keep in mind the manager was off duty. The employee tried to call him twice. first he wouldn’t talk to us then he called back and disputed the repair charges that he had agreed & forgotten
After disputing the poor repair job I got the kid working there to reassemble the screen parts. after an Hour I returned to the store to pick it up. The screen was in one piece… great! but it was not connected to the hinges… it was hanging by a few wires… I was also offered a free monitor, keyboard, and mouse to compensate for all the damages. didnt want that crap.
Another employee emerged from the back in a level-​headed way to calm the situation and was concerned for the way it was handled. he submitted a report to the company owner and said the owner would contact us to resolve the problem.
Over all… my screen turned on again and my dc plug was replaced and works again. the screen was in pieces upon arrival and then was reassembled but not attached to the laptop body (once home I was able to put the screen around the hinges but there are no longer and screws or usable screw holes to fasten the screen to the hinges. Right now the screen is leaning against something to keep it up…) the keyboard is un-​usable due to several keys not working and the keys no longer are back lit…
PC ASAP had bad communication across the board, did not take responsibility for their crappy diagnosis/​repair, tried to charge me for something I had paid for already, their owner has not gotten in contact with me still, and they tried to buy my silence by offering me crappy stock from their back room.

I called the store in Dallas first, but they told me that they had another location in Addison, which was closer to where I was. These guys were awesome! Don’t go to Best Buy or Fry’s if you’re having issues with your computer. They replaced my power supply in minutes! And their prices weren’t ridiculous. They were so friendly and helpful. I’ll definitely be returning if I run into any issues in the future.

Don’t be a naïve consumer like me, do your research!
I can’t comment on their repair services, but you should never pay a diagnostic fee! PC ASAP charged an «advanced diagnostic fee» of $ 172.18 (including tax). I brought in a 2010 Apple MacBook Pro
After having my laptop for a few hours, the best news they gave me was they can replace the HD with a brand new one for $ 100, and the bad news was their software was unable to read my current HD and there was nothing else they can do except refer me to a 3^rd party data recovery center.
After all was said and done, I took my laptop to another place that did not charge me a diagnostic fee, but essentially told me the same news as PC ASAP (The only reason why I’m giving them 2 stars as opposed to 1).
I’m currently shopping around for a data recovery services.
TL;DR: I’m out $ 180 when I could have gotten a Diagnosis of my laptop for free.

Took my bricked laptop in and told the tech I suspected it needed an electrostatic discharge as it wouldn’t power at all. I informed the owner that I didn’t have the tools to open the case. Five minutes after walking in the door my laptop was fixed free of charge.

Had to return 4 times. Had to wait two weeks for a $ 12 cable to be delivered because after having paid $ 250 to replace a screen that wasn’t cracked, it was still flickering two days later. Then he said it was the cable. Why not check the cable in the first! Really? Joshua (Midway/​Beltline) was the tech who didn’t do a thorough job in the first place. He BROKE the frame of my screen. Took it to the Frankford location and was told I ‘would have to pay to have the damaged part replaced! Really? So he literally glued it shut which means that if it ever needs repair again, it has to be pried off and replaced! Go somewhere else that does a thorough job, and doesn’t expect you to pay for their mistakes. Nightmare! 3 months to get it nearly right with a glued on casing! SMDH

It is always scary to find a competent computer service, but these guys Rock! And they are nice guys who really know what they are doing, and charge a very fair fee. THANKS!

Good place for ur pc/​laptop repairs with a pretty low price. They have experienced and friendly stuff. My laptop’s power and ram problem got solved very quickly!

I have a desktop– They fixed my issue the same day in 3 hrs. I definitely recommend them;
Hopefully I wont have to in the future. =)

I’ve used these guys for years now and have never been disappointed. Most recently, my XP laptop crashed right while I was doing my taxes, and I was frantic. They explained that my hard drive had crashed. They recommended that I upgrade to Win 8, but I was very worried about it. They showed that my computer could run Win8 easily. They transferred ALL of my data INCLUDING my programs from XP to Win8, and even gave me a start button back in Win8. Had to buy the new drive and the Win8 software, but they were very reasonable on what they charged for the labor, and I know David even worked late on a Saturday to get it back to me in a couple of days, not weeks like places I used to take my computers to.

These guys know their stuff. I’ve been taking my Mac stuff to them for ages. So much easier to just pull right up to their store instead of hauling an iMac around Willow Bend Mall to the Apple store. They even offer curbside service and come out and get the computer from my car for me. They’ve helped when a power supply went out, when a dvd drive went out, diagnosed a bad video cable, and they’ve always sat down and explained things to me in terms I can understand. Their store is small, so if they just got a big rush of customers, you may have to wait a few minutes, but they have some chairs up front now which I really appreciate!