Planet Tan

I walked in to this place last week attempting to sign up for their new $ 19.95/month bronze level package. I’m not an avid tanner, I might go once a week (if that) during the winter, so I was looking for something reasonable and local. I walk in and tell the woman working behind the counter that I’m new and am thinking about signing up for a monthly membership. She then asks if I’ve ever been a member of Planet Tan before, and I say I don’t think so, unless there are any locations in Ohio. She looks at me, confused, and says, «I don’t know where that is.»
She then proceeds to give me a tour of all of the beds. Things started to get even more strange when she shows me the level 3 bed, which is a stand-​up, and says, «If you’ve ever noticed that runners get tanner, it’s because they’re standing and when you stand it opens up… (pause) well I can’t remember what it is, but it opens up something and makes you tanner.» Yes… this is real. Poor grammar and all.
So then we get back to the counter and I tell her I’d like to do the bronze package because I’m not going to be tanning much and am just wanting to get a little bit of color during the winter months. So we go through the whole fingerprint process, she gets my info, swipes my card and then informs me that I’m going to be charged $ 39.95 today. I ask why it’s going to be $ 40 and she says because of tax, to which I respond asking why tax is an additional 100% of the original cost. She then tells me that there’s a $ 20 start-​up fee. So then I ask about the special advertised on both the website AND on a huge poster on the store’s front window that says that the first month is free for new members. She then spends a good 10 minutes typing on the computer and comes back to tell me that the first month free special is only for a Flex month, which is where you only buy one month. So I ask how much it is to do the Flex month, and she says $ 79.95. (I checked online later to make sure I didn’t imagine the whole special entirely and saw that for the bronze level, one month is actually $ 29.95). Meanwhile, throughout this process, a male customer has to come out twice because the bed he was trying to use wouldn’t start.
At this point, I’m just completely frustrated by her lack of knowledge about anything in general, the false advertising, and the additional start-​up fee that she failed to mention until she swiped my credit card. And if she can’t get a bed to start after three tries, it’s looking gloomy on the customer service getting any better the next time. I’m not giving my money to a company that functions in this way. So I told her to cancel everything and I walked out. I’d rather be pale.
I don’t often leave reviews, but my experience here was just a complete joke.

I’ve been to multiple tanning establishments and this by far is the best. I was treated with the up most respect. All my needs were met. Kimberly took me step by step on what tanning package/​beds/​lotions are right for me PERSONALLY. That’s a great feeling in a world that’s so un-​personal. I would highly highly highly recommend this location and the professional staff.

Canceling my membership. They’re always out of the spray tan color (Mystic Dark) I use. (Even the guy working there said, «I know! It seems like we’re always out.») You’d think after a time or two of running out they’d go ahead and just order MORE to keep up with demand but apparently that’s not an option. Instead they just try and upsell me on useless «triple bronzers» (and still make me pay, even though they’re out of the color I’m paying for with a membership) and other junk. The staff is nice, except for one of the girls, who literally spent 15 minutes trying to sell me just about every single product on the shelf (which is half the price on amazon, by the way) and didn’t take no for an answer. Seriously honey, NO means NO. The location is convenient and right by my home, but for never having the product i use it’s not worth it. Parking is impossible on weekend evenings.

Very clean. The staff is friendly. The beds are state of the art and they are always replacing the bulbs so that you always get news lamps whenever you go. I like late and early hours that this Planet Tan is open. The location on McKinney Ave is super convenient. There is plenty of parking. The pricing is not bad.
I especially like that they do not pressure people into buying skin products that we do not need. The Lewisville location is SO BAD about hustling you to buy overpriced lotions and creams that it is almost out of the question to return. They are as bad as homeless bums begging for money and even when you tell them «No», they continue to spread their BS about why you «need» the crap they are selling. Again, that is PT in Lewisville, and NOT Dallas Uptown.
I have a whole new respect for Planet Tan after visiting this location today. From now on, I will be going here instead of the one that is next to where I work in Lewisville. It was such a relief to encounter such a helpful, friendly front desk girl.

While this does not speak for every Planet Tan location (I have been to others that are very nice) I would not recommend this salon location to anyone unless they start making some changes in the near future. Ever since this Planet Tan has taken over the Darque Tan at this location the service has been absolutely and completely terrible. First of all, this location only offers Mystic Tan instead of both Mystic and Versa with my membership. This part does not bother me, HOWEVER, on a consistent basis when I come in there is either something wrong with the machine or they do not have any medium/​dark solution available (I usually only use dark, but medium is okay some of the time if dark is out). I cannot tell you how many times this has happened. I go at least once a week and since this location has opened there have been only two MAYBE three times where they have had the solution available AND the bed was working. When that solution is not available I then either have to add a bronzer or switch to the VersaPro adding at least $ 8 each trip. This completely defeats the purpose of the price of the membership. I have even gone on a Thursday when they are out, gone on the following Tuesday and they are still out of the solution. The bed has been broken at least twice before today, the dark solution has been out repeatedly and this morning when I went «the machine was broken where there was a puddle of water sitting on the bottom». I find this absolutely ridiculous. Additionally, the salon is supposed to open at 7 AM, but when I went two weeks ago at 7:20 AM (mind you I was in a wedding that weekend that I was needing a tan for) the salon was not open, nobody’s car was out front and there was not a note on the front door. How do you run a business when you don’t open when you are say you are going to be open? Today when the machine was not working and I was YET AGAIN not able to use the bed I PAY MONTHLY MEMBERSHIP FEES FOR I explained to the worker my frustration about the repetition of this occurence. Her response was not apologetic or seeming like they were trying to get it fixed at any near time in the future, but rather told me that «most people are just upgrading so they don’t have to worry about it». I find this completely unexcusable. You should not be offering a service that people are paying for when you have no intention of following up on your end to provide that service. All of these repeated occurences have me starting to believe that the bed is not ever really broken and that you are not actually out of the medium/​dark solution, but rather that these are excuses used to get your customers to pay more and upgrade their membership. I find it very strange that only the Mystic bed continues to have problems, yet the VersaPRO bed never has problems. I am extremely unhappy with this location has been providing business and customer service. Each week when I go to get a spray tan I almost expect that they will be out of my solution rather than thinking they will, which seems incredibly wrong. Even if you are not trying to get your customers to upgrade their memberships I do not understand why this location has been in business for so long and still has yet to determine what a proper order of Mystic dark solution is considering they are out of the solution so frequently. I would truly appreciate it if this company would take some concern in making sure that this location starts providing better service to its customers. I am not the only individual who feels this way as I have numerous friends who went to this location when it was Darque Tan, stayed with the location as it switched to Planet Tan, and are now having the same issues I am having and are equally disappointed.

I have been coming here for 3 years, mostly because of its convenient location and hours and reasonable prices. However, I’m extremely dissatisfied with the recent service at Planet Tan in Uptown Dallas (on McKinney Ave.). I had my membership on hold over the winter. When I put my membership on hold in fall 2014, my monthly fee covered unlimited mystic and versa Pro. When I reactivated my membership in Spring 2015, I was told the plan I had put on hold was no longer an option. So, I was told that I would have to continue paying the same amount but my service options would be cut in half and I was now only authorized to unlimited use of the mystic. This was enough to annoy me, but my service only deteriorated after this point.
Once I reactivated my membership, I quickly found out that the Uptown location had an issue with keeping inventory of mystic tan product. There were three weeks IN A ROW where I visited the store on a Thursday night to get my weekly Mystic Tan (since Versa was no longer part of my membership) and the store was out of medium/​dark product. I understand that demand may increase unexpectedly, but it seems like the store should make an adaptation after this happens multiple weeks in a row. Each time, I was offered to get a Light Mystic Tan and add (at my cost) bronzers to the formula. This was particularly frustrating because I didn’t feel I should have to pay money over and above my monthly membership fee because the store couldn’t keep 2 of their shades in stock.
Then, one morning, I tried to visit the store before work. The store’s hours are listed as starting at 7 am on weekdays. I arrived at 7:20 am to find the store locked with lights off. There was no note on the door or any other explanation on why they weren’t open in accordance with the store hours.
Today topped off my list of bad experiences. I decided to visit the Las Colinas store, hoping it would impress me more than the Dallas store. I spoke with the gentleman at the front desk who helped me pick the right color for an upcoming wedding this weekend. He was very helpful but my experience quickly turned sour when I was told that the GM of the store was in front of me in line to use the Mystic machine and I could use it when she was done. Call me high maintenance, but I don’t think that paying customers should have to wait for an employee to use the facilities (presumable for free). It took almost 30 minutes for this one employee to finish using the machine and for me to able to use it.
I’ve been extremely disappointed in my service lately at Planet Tan and hope that it improves soon or else I will be forced to cancel my service.

I signed a membership last year with Planet Tan after trialing with groupon and enjoying my experience. When I returned, I was told I could buy one versa tan for $ 45 or get one every month on automatic pay for $ 25. The staff then was helpful enough to convince me to get a monthly membership, and I paid even when I didn’t use it. I even referred a few friends, got some tan bucks, and purchased a bottle of primer.
Recently, Planet Tan discontinued this particular service and upgraded it, and let me know I couldn’t use my membership anymore unless I paid more every month and stated despite my automatic payment, they would not render a service to me. I called corporate who called this location, who finally gave me a free sample of the service.
When I came in to use the service and cancel my membership, the manager was still unbelievably rude. He told me I would never find my rate anywhere else and everywhere would be throwing away their inversaspa, so to not bother to switch to palm beach tan. He told me they probably threw away my bottle of primer I keep with them as well. I had another employee go search for it and recover it, since it says my name on it and i had just used it a few weeks previous.
Anyone in customer service can tell you that if you treat a customer well and they enjoy their experience, they may upgrade anyway, despite the initial shock of the price change. They made me feel so uncomfortable with both encounters that despite my year with them, I don’t feel comfortable ever going back. They shamed me for my rate, despite it being a product they sold to me. What a shame. Buyer beware!

Been waiting over an hour to tan. Only one person working, no clean beds, line out the door… this is for planet tan not Darque tan. They moved three doors down with three parking spots outside… #theworst.

This place is horrible — waiting to use up my sessions and never coming back! Old and crappy, most of the time things don’t work. The beds don’t come on — not sure if that’s the bed or the girls at the front forgetting to turn them on but there is nothing more frustrating than getting naked and lotion-​ed only to find the bed doesn’t turn on. consistently missing eye goggles into the spray tan room. Today even the paper towel dispenser in the bathroom didn’t work! And to make it even worse, their staff is rude, standoffish, and extremely dumb. And I’m not expecting much from people who work at tanning salons so that should say a lot. 75% of the time they don’t know how to use their own computer system and quote different prices for the same services.

For my girlfriend who doesn’t have a Unilocal account:
Walked in the salon to a pile of trash on the floor. My first thoughts — you are 35 minutes from closing so at least hide the fact you’ve been sweeping and don’t leave it out in the open. Employee tried to push 2 different products on me and when I told her I didn’t have my wallet and wasn’t interested she asked, «Well, do you want to go get it?» Clearly, I didn’t bring it in for a reason.
I asked to tan and spray clear dark mystic, which they usually prepare for me while I’m tanning. The tanning bed had not been sanitized and there was a nasty film covering the surface of the bed! Ewwww
When I asked the lady to clean the bed, she said there was a film bc her rag was too wet. Excuse me?!? Why are using a wet towel to CLEAN a bed?!? Germs people! Gross!
I get in the bed and it won’t start. Get out of the bed, put clothes back on and clerk tells me that it had to restart bc someone just got out of it and that I had to sit in there for 3:45 before it would reset. Awkward!
The bed stop button didn’t stop and when I got out to spray tan (I had mentioned that I was tired and ready to go home) the lady puts another customer in the mystic tan before me! She then proceeds to tell me that only Versa is available. I asked why bc she confirmed I could Mystic when I first walked in and she said, «because I just put her in Mystic.» I’ve never been to a Planet Tan where you had to wait in the waiting room to spray tan after a bed tan. 20 minutes later… I’m still waiting to spray. The clerk never attempted to apologize for the wait or lack of professionalism. Hope someone takes care of this and not the manager because she came into the store for close throwing f-​bombs (guess she didn’t see me waiting in the lobby!). This place needs to work on their customer service.
Don’t come here expecting any better than Darque Tan in this previous location could offer. Sad but true…

Tan here lots!

I came here to get a spray tan in preparation for my engagement photos and the facility and people couldn’t have made my experience any better. I had just left another tanning location disappointed bc they quoted me one price by phone and then doubled that quote on arrival– planet tan took realllllly good care of me, an the young lady who assisted me was extremely helpful. Too notch service and yet an was impeccable– even my photographer commented on how great my skin was and loved my «Greek glow» she was truly amazed when I revealed it was a spray on tan! Love you guys!

The reviews listed are for Darque Tan, not Planet Tan. Planet Tan purchased all of Darque Tan’s locations in DFW, and were transitioned in December 2013. So these reviews are not applicable to Planet Tan, and the rates aren’t the same either. Just wanted to point this out! I’m not sure how to notify Unilocal of this, so I’m just posting it as a review :) Definitely recommend going to Planet Tan though! Best tanning in Dallas.

Facility is nice if you can ever find parking. Just cancelled my membership because the last 6 times I’ve tried to tan I end up driving around the block for 10 minutes trying to find a spot and give up. So annoying!

I have been a customer at this location for over a year. I have only had 1 bad experience and that was because of miscommunication. Basically I showed up at closing time and was unable to tan (my mistake of not knowing their policies). I hate to see bad reviews here because the staff is ALWAYS friendly and courteous. Since I live so close I typically walk but I could understand why patrons would be frustrated with limited parking in uptown. However, if you plan accordingly — you shouldn’t have an issue!

NEVER again. EVER. they could not have less helpful. I totally wasted my money so I’m not wasting my time on this place to even write more than that.: (

I am addicted to tanning. I also have SAD (seasonal affective disorder). SHUT UP! I do! Anyways, I can’t be without a tanning bed session every 2 – 3 days and I stumbled upon this little place while shopping. The girl behind the counter was extremely sweet and polite and went out of her way to assist me and the dumb bitch who was not understanding how monthly packages work. Seriously, that chick was getting on my LAST nerve and I was about ready to draw a friggin’ diagram for her. Prices were reasonable and the beds were super clean, came with a towel and a little peppermint too. I love those little things.