Precision Tune Auto Care

I took a chance on this place (Buckner location) because the Groupon advertised a premium oil change, a complete inspection, and a tire balance and rotation for less than $ 50. I made an appointment because, according to Anthony Hernandez, Groupons are only honored with a scheduled appointment. When I showed for my first appointment on a Saturday, I was told that it would be a 3-​hour wait. I left and chose to come back the following weekend without an appointment since walk-​ins were being honored on a first come first serve basis. That attempt was a fail when I arrived to a full waiting room and again was told it might be an hour or two before I could be helped.
I scheduled yet another appointment with Anthony for a weekday at 4pm. I arrived on time and he looked perplexed when I explained I had an appointment (I’d only scheduled it 6 days before with him). He said they probably wouldn’t be able to get to my car because the lifts would be unavailable for at least an hour. When I asked why the appointment was not honored, he said that they basically schedule appointments but will take any job as it arrives… unless, of course, you’re using a Groupon.
After expressing my frustration, he said he could service the vehicle with the exception of the tire rotation. I agreed because I did not want to have to reschedule a 4^th time. Anthony said it would be about 30 – 40 minutes. They did not take my car in until 4:50pm. I was 1 of 2 people in the waiting area. For as long as I waited, I should have been able to get the tire rotation I paid for.
When they completed the service, he proceed to tell me there would be an additional fee of about $ 6 to cover tax and service. Mind you, I had already purchased the Groupon, and I was not receiving the complete package advertised/​paid for. The courteous thing to do would have been to waive the additional fee — didn’t happen.
Needless to say, I will not be back. The promotion on Groupon was definitely not worth the hassle.

I really trust these guys. Todd has been working on my cars for years.