Preston Hollow Emergency Center

This place is like the best place ever!!! They took me in, did my X-​rays, fed me, did what I had to do… And everyone is like really friendly and professional. They are so cool, I love this place! So cool, I can’t wait to go back haha

Very nice and clean place. They got my wife in and out just in time to make our daughter’s Christmas program at her school. Dr. Kim and his staff were extremely helpful, compassionate, and friendly. We highly recommend this place!

Came up to the er for an annoying toe nail that of course waited too long. Then whamo, limping. Well, nicest er I have been in. Didn’t wait at all, got checked in, no troubles with insurance or copay. Saw Dr. Phelan, who was the attending on duty. He was absolutely wonderful. Was very concerned if I was in pain while the nail was being cut, asked me a few times if I could feel anything after the local. I felt nothing. Got my prescriptions and the whole process beginning to end was about an hour. Going to see him next week for the follow up. One other thing, the place is absolutely impeccably clean. No hospital smell, very modern with a snack bar area. Not only the best er experience, but, even my normal doctor, never have gotten into see him as fast as I was seen by Dr. Phelan. It was a great experience.

Stear clear not worth it. Lots of test that probably should not have been done were 3x the price it would normally be. You will regret it.

Great service and staff from the front desk receptionist to the nurses and doctors! I didn’t even have a wait time. Everyone there was so attentive and I like how nice and clean the place was. Also, they had snacks, sodas, and coffee for guests waiting.

So nice, both people and facility! Prompt, efficient service and everyone is so nice! Came in with a broken toe and couldn’t have been more pleased with how quickly we were seen.

Nicest staff around. Now I get sick a lot so I have been to many hospitals. When I was sick the last time, I came here and immediately was taken into a room (I went to a hospital emergency room a couple months before and it took 6 hours for them to take me in). The interior was beautiful and clean. They offered food and refreshments while we waited for that short moment. After I was taken in, the nurse connected with us and was very energetic even though it was late at night. After I was released, my fever went up so I returned again, they said it was normal and gave me doses of motrin. Since I was leaving the country in a couple of days, they wanted for me to have a check up the day before I left. During the check up, they gave me a shot to make sure I would feel alright on the flight and also gave me some medication to take on the plane (like if my ears started to swell and hurt on the plane from the pressure, they gave me ear drops to numb it). We were very impressed how the doctor took extra precautions to make sure that I was feeling well on the plane. Turned out that the plane ride felt great. I slept through the majority of it. After the trip, I came back to thank the staff and they remembered me and were very nice as well. This is my go to place if anything happens and I am so happy to have found such an amazing place with great staff.

I went in because I woke up this morning with stomach acid shooting up into my throat. It burned so badly and it was the first time this has ever happened to me so I felt I needed an ER visit.
I explained what happened and the doctor said I had strep throat. They did a strep culture and found nothing. But was I prescribed an antibiotic, a steroid, and pain meds. I’ve had strep before and I know it never causes acid to shoot up into my throat!
They also did an EKG because my blood pressure was a bit high. I mentioned that I hadn’t taken my blood pressure medication yet as it was very early in the morning and my throat was on fire.
I honestly think they were trying to up my bill.
I have insurance, but It doesn’t cover everything. I’m scared that I’m going to get screwed because they did a bunch of testing that was unnecessary.

I would select no stars if possible. I went in on a Sunday night suffering from self-​diagnosed Vertigo. I can’t write a prescription for myself, so I had to see a professional somewhere, and we THOUGHT this should be less expensive than a real ER. Boy, were we wrong.
Then, when I presented the front desk, a week or so later, an affidavit for the treating doctor to sign describing my symptoms and reason for the need of short term disability, I was told they didn’t do that.
So, basically, because of Preston Hollow ER’s inability to provide my insurance a description of my illness, I had to go a month without pay.
To add insult to injury (no pun intended), I wasn’t paid for my time off, AND their exorbitant bill arrived during this time.
Thanks a lot PH ER, I will tell all of my friends, coworkers, neighbors, and anyone reading this to steer very clear of your establishment.

I have been here a few times in the last year and each time my visit was fantastic. Each doctor and nurse were so professional and down to earth. Last Wednesday night I was in a panic and needed help and Ricardo, Bryan and Robin helped me so much. I just wanted to take the time to say I really appreciate all you have done for me.
I work at a Doctors Office right off Hillcrest & Northwest Highway and we always make sure to refer patients to Preston Hollow when needed.
Thanks again!

Glad this place is here. I dislocated my shoulder yesterday. Was able to get right in, x rays and treatment from a doctor. That all went great.
I had an adverse event from the Meds they prescribed. So i itched all night. I came back this morning. The doc saw me again, gave me a shot and said tete was not much else to do. They did not charge me which I thought was nice.
My only complaint is the bedside manner of the nurse. She said she had to give me a shot in my left shoulder. I am in a sling and cannot get my sleeve to role up. I said «I cannot get it up any farther.» She said I would have to take it off. She did not offer to help or have any sympathy. I honestly wanted to slap her. I am clearly in pain trying to do this. Then she had the nerve to call me «sweet heart». Take a lesson. Bedside manner!!!

**CAUTION!!! THIS PLACE IS A SCAM! Do not go here unless you want to empty your wallet. Went to see if I had the flu, got a bill a month later telling me I owed over $ 1,600 after insurance. $ 1,600 just to do some basic tests and visit with a doctor for 10 minutes? On top of that I apparently have a $ 500 physicians bill. Would HIGHLY recommend going somewhere else otherwise you and your wallet will deeply regret it.

This was hands down the best experience I’ve ever had at a hospital! It was around 11:45pm, and I was worried about going to Baylor or Children’s hospital because I didn’t want to wait for 5 hours just to have my blood pressure taken. So, my fiancée checked online and told me to come here.
1^st of all, I was the only person there. They have tons of keirig coffee flavors, juices, and snacks to choose from, as well as, comfy couches. I gave the receptionist my insurance and ID and within 10 minutes I saw the doctor. He ran his tests, gave a thorough diagnosis with Rx, and I was out the door within 30 min with no charge! They even gave me a really nice folder and tumbler filled with goodies.
I almost want to get sick again to come back here. I will never again visit Baylor!

Well… if you have to go to the emergency room, I would say this is the best bet. And since I haven’t received my bill yet, I thought it might be a good time to write a sparkly review for this new sparkly center.
A co-​worker actually ended up here with gall stones (ouch!) and I came to visit her and help her tie up some loose ends before she was transferred to a nearby hospital. I was so impressed by the kind and helpful staff! In fact, I was so impressed that when my soon to be hubby got his wedding ring stuck on his finger the week of our wedding, I knew exactly where to take him. After much tugging and pulling and even some bleeding, we waltzed into Preston Hollow Emergency Center and were greeted by two smiling faces.
After filling out some paperwork and telling them our scenario, we were whisked away to a room with a big screen TV and hospital bed. My beau settled in and nurses and the doctor came to assess the damage. After lots of work with no result, the staff called in the big guns and went to pick up more (tougher) equipment from another nearby center. A few hours later, we were ring free and my beau was ready to go home with all of his phalanges. The staff was so friendly and we got a few free hours of cable out of it so overall, I call it a win!
While I hope you never have to check this place out for yourself, I do suggest that you make this your emergency room of choice.

Took our son and had a great experience. No wait saw physician within 10 min of arriving. We received great care. I won’t be going anywhere else.

This place is very clean and the staff is friendly and helpful. It is also relatively new, which adds to the aesthetics. But, you will quickly learn how they fund the nice new building when you receive your bill. Insurance aside, they charges an outrageous amount for a simple check for strep throat.
They didn’t even conduct a strep test, and the bill was over $ 1K before insurance reduction. They no longer are called an «immediate care center» when googled. Probably because they realized that their billing practices are not that of an immediate care, but instead of an ER, even if they treat people outside of the practices of typical ER.
Go somewhere else if you want to avoid huge bills for 15 minute visits.

This emergency room is excellent! Being sick and in pain while traveling for business is a nightmare. I found them driving by since they are right on the corner of Walnut and Central, 75. The staff was professional and kimd. The care was thorough and excellent!

There is nothing worse than being 1800 miles from home and getting sick. But the staff here took very good care of us. My husband and I both got sick on the same day. We found this place by searching Google. We were taken right into labs and from there straight to the exam rooms. We each had nurses immediately and a doctor within minutes.
Our tests were done in their lab, so no wait. We had diagnosis, shunts and IV meds going before the doctor had gotten out the door.
The clinic is upscale and beautiful, very easy to find and had good parking. The rooms are not white and sterile, rather soothing colors, pre-​warmed blankets and other amenities like bottled water, snacks and a television.
The nurses and intake staff were caring and attentive. They take nearly all major insurance policies and non insured patients with a $ 500 down payment.
If you have a choice this is so much cleaner and nicer than your hospital ER experience!