QuestCare Urgent Care

Fantastic urgent care with excellent physicians and staff. I highly recommend this place!

Needed something quick and stopped in. They were FANTASTIC! Got me back fast and saw the dr. Both the nurse and dr took great care of me and knew exactly what was going on. I was there a total of maybe 20 minutes in and out. Everyone was efficient, friendly, educated, and kind which is exactly what I was looking for. Thanks!

The staff was so nice and friendly, besides the receptionist… and the facility was nice. However it ended up costing more than it was worth. Came in with a sore throat/congestion.left with a prescription that didn’t even help, and bill $ 200+ for tests that weren’t necessary and being seen for 10 minutes. So basically I paid $ 200+ to talk to a nice doctor. Go somewhere else if you can!

Slow doesn’t adequately describe the speed at which this place runs. I was the only one on the waiting room and waited for over 30 minutes, even though I saw 3 patients leave. Finally was put in a room to wait for another 30 minutes. Finally saw an NP for 5 minutes and then waited another 30 minutes for the paperwork. Ridiculous! Urgent is incorrectly used to describe this place.

Within 10 minutes, I was in a room with a nurse. The nurse performed everything quickly and professionally, and once done, the doctor was with me within 5 minutes (max).
The doctor was extremely knowledgeable and knew exactly what my ailment was. I was treated on site and left feeling glad I had stopped by. The whole trip lasted less than 1 hour.
Would certainly return!

I have been here several times, I got here at 8:53 not releasing they opened at 9. I just knew I am sick. The door was unlocked and I walked in not paying attention to their hours. The staff looked at me like I was going to rob the place and I asked if I could see a doctor, when the nurse said you shouldn’t be here, I’m going to lock the doors. And another nurse was being very rude as well. These women should are not professional enough to be nurses and work with the public. I get better service at Burger King. I hope the nursing board pulls their licenses.

You will pay for a doctor but get a Physician’s Assistant that sees you for 5 minutes to tell you to go to the hospital ER! Do Not go here if you need a real doctor, otherwise you get a $ 136 out-​of-​network (CIGNA) bill to pay out of your pocket for a look see.
Make sure you ask if they are in-​network for your insurance carrier and if you will be seen by «doctor» or a «physicians Assistant».
I would never go here again.

I was injured walking a dog and my company sent me here. I was not too impressed. I had a paper gown on and they had me leave the exam room for X-​rays and they had pharmaceutical reps hanging by the exam rooms I had to get past. Not cool. And they tried to put an ace bandage on my knee without even cleaning the wound. I’d find a real clinic if you need medical attention.

I went here five times last year. They told me it was a $ 35 copay as an extended hours clinic with my insurance and charged me at the desk. I subsequently visited the office a few more times. Months after the service I received a bill in the mail stating that I actually owed $ 150 for each visit as an emergency room.
I would not have gone there the first time if I had been informed of this, nor would I have gone back repeatedly under the assumption that it was only $ 35 a visit.
The clinic has tried to bully me in the billing process. I spoke with one of the senior billing managers Crystal, who said she was going to put my account on hold and deal with the problem. I attempted to follow up, leaving several voicemails and never receiving a call back.
They are now attempting to charge me late fees after my account was «put on hold.» This is fraudulent and misleading in the extreme and I wouldn’t suggest it to anyone.
If I go to starbucks and buy a cup of coffee for $ 3.19 I don’t receive a bill in the mail later saying it was actually $ 20. If a mistake was made on their part, and they charged me wrong at the clinic in a misleading manner, then that’s their mistake. I shouldn’t receive a bill four months later with several hundred dollars worth of charges.

I thought the overall experience was efficient and somewhat helpful at Questcare. I have gone to Questcare for two smaller issues, stomach virus and sinuses. I’ve been getting cryptic bills from them for months and months for hundreds of dollars, despite how much I’ve already paid. Just a word to the wise: be careful of hidden fees at Questcare. As a consumer, I feel under informed and blind sighted by the multitude of charges. I had no reason to anticipate such a financial burden.

Let’s start here. Came in with the FLU (high fever, head in a vice kind of headache, no appetite, feeling of death) It was my third day of these symptoms. I put on a mask when I got in, bc I didn’t want to give it to anyone. My husband came in as well as he had the same thing — only his started two days earlier. Add he was vomiting and hallucinating at some points. Granted when he came in, he was feeling a bit better than I was.
We went in because we have a 20 month old who had the same symptoms — she was with my MIL, bc we gave her to her as soon as I came down with fever.
Waited not long, assistant swabbed for flu… then doc comes in. First thing doc says when he looks at my husband is – you look fine. Really? YOU LOOK FINE? You can be having a heart attack and look fine!
We tested neg for flu — which I was floored. He spent all of 5 minutes with us and told us we had a cold. Um, I’m no doctor, but I’m no dummy. This ain’t no cold. He told me to take Sudafed D – so… being in the sick fuzzy state I was in, I take it – what happens next — HOARSE THROAT — why? BC I wasn’t congested! So it was the wrong thing to take — and it made me feel worse!
So, if I have a cold, my baby has a cold. What do you do for colds. NOTHING!
Luckily, I’m smarter than Questcare — bc I had my MIL take her to a real doctor — she tested pos for both A and B flu!
When I called back the next day to complain, the manager argued with me, and told me that she probably got it at the grocery!!! He also said the flu tests aren’t accurate.
So – I went to a real doctor a week later bc it wasn’t going away — and guess what, I tested pos for the flu and it was going to my lungs to pneumonia and it gave me asthma! I asked why I tested pos there bc the manager at QuestCare said the flu tests were not accurate. The real doc said — accuracy is in the hand of the swabber. Not the testing unit.
So needless to say — had I not listened to my own body and used my own brains — I could be one of those cases in the hospital. Oh yeah — and if I worked in an office, rather than at home — I would have went back to work bc I only had a cold — then I would have given everyone the FLU!
In their defense — I asked for my money back and got half back — still waiting for the other. I also called to talk to the Medical Director — still waiting for that call back.

Relatively standard urgent care facility as far as how it operates. Check-​in was relatively quick and easy. Was there with 3 kiddos to get flu-​mist vaccines.
As for the facility itself, it is very nice. With 3 kiddos, I’ve been to a few urgent care centers and I would say this is one of the nicest urgent care centers I’ve been to.
There is reserved parking in front of the center, so you don’t have to park too far away.

I came to QuestCare after falling and hitting my head on concrete. I was extremely disoriented and had major blood loss from my ear and nose.
I asked the nurse right away if I needed to go to an ER to get an MRI or other tests done. She said the doctor will let me know if I do.
The doctor saw me for only a couple minutes only to check vitals. He said I would be fine, that I probably scratched my inner ear canal with my finger (seems impossible) and that I only had a concussion. Continuing with an MRI or other test wouldn’t be necessary.
I called the next day when my side effects had worsened and was told by the nurse that had seen me the previous day that she knew I needed to go to the ER when she saw me but she couldn’t go against what the doctor said.
I went to the ER to find out that I had fractured my temporal bone, sprained my neck, and was suffering from paralysis on the left side of my face.
After getting a second opinion that if my condition was left untreated or slightly worse I would have PERMANENT paralysis on the left side of my face.

I am a pediatrician and am very particular about doctors and usually do not go — letting my illness self resolve. We’ll I was at the end of my rope and went to questcare. The staff was very friendly and a diagnosis was made with proper testing. 24 hours later I can go back to work much improved. Would definitely recommend this place to others!!!

Best urgent care experience I’ve had yet! In and out within a half hour, staff was attentive and friendly, scripts were sent to my neighborhood pharmacy before I even left the building. After calling around, they also quoted me the best price for a self pay visit and didn’t tack on any extra fees for my tests. Love this clinic! Will be going back, but hopefully not soon.

One of the best places to go for what hurts you. Diagnosed my gout real quick

What I really want to say is «don’t go to this place»…because selfishly I would like to keep this little gem all to myself. But I will tell you the truth… this place was fantastic! I travel for work and really only had a day in town before my next trip. With a wicked cold, all I wanted to do was knock it out quickly before I hopped on a plane the next day. I was in and out in 15 min — which included filling out paperwork as a new patient, getting my insurance verified, seeing a triage nurse, seeing the doctor, getting a shot and and scripts and paying out. The doctor and staff were very friendly, too. FANTASTIC service all the way around!!!

A friend of mine turned me onto this particular location and I’m so glad they did!
The thing I like about quest care is that you can get in and out very quickly! None of this waiting around to the front office for 2 hours at a time waiting for somebody to check you in. The staff is a tendon eligible, they’re probs and efficient, it’s one of the quickest experiences I’ve had in an urgent care center.
So, if your body is aching in your nose is running and you don’t feel like going putting up with the normal BS in the normal doctors offices, run over to quest care on Snider Plaza and you’ll be glad you did.

Avoid. Avoid. Avoid.
If I could give this negative stars, I would.
I might be spoiled with the efficient CityMD in NYC, or it may be the holidays/​flu season, but for me almost 2 hours of waiting at an urgent care clinic seems a little silly.
After waiting in the waiting room (one pro is you can fill out your forms online), I was ushered into an exam room where I waited for about 15 minutes for my vitals to be taken. The nurse was apologetic about the wait, and was nice and helpful. A medical assistant came in and asked a few questions a few minutes later
(seemed very rushed), then I spoke with a PA who misdiagnosed me. Praise the Lord for second opinions.
The only plus is that you can fill out your forms online, and walk across the street to Starbucks to remedy the wait time when you need a hot tea.
Don’t waste your time here.

I’ve attached a picture which was taken of my foot one week after falling & taking myself to QuestCare Urgent Care. The swelling is way down in this picture.
Unfortunately I was made to painfully hobble in & around QuestCare to receive treatment. I received no assistance getting into their exam & X-​ray rooms.
The young medical assistant would stand in the doorway waiting for me to get in the next room watching me wince with each attempted step. I guess that file folder was incredibly heavy. I finally resorted to hopping.
I have no medical background, but if I saw a complete stranger in pain & struggling to get around I would offer her a hand. I don’t know if these people thought I was faking my injury or what. It was very strange.
After receiving a boot & crutches, and making it through the first door, there happened to be an employee in the waiting room who helped me get out to my car. This was the first person polite enough to assist me. Finally common curtesy!
I probably won’t be back even though it is conveniently in my neighborhood.