Regency Inn Hotel

DO NOT STAY HERE! The hotel is extremely run down. Electrical wiring is visible down many of the hallways. It looks like a lot of Matintance work that is no where getting done. However, it was not until the we walked into the room that we left ASAP! The room «looked nice», exactly like the photos on the web. This is not the case, from lighting not working to very dirty furniture! The worst part was the bed bugs! YES YOU READ THAT CORRECT! We had 2 bed bugs and numerous stains on the sheets. Oh and why don’t why add another bonus: once the air conditioner was turned on, I don’t know what was in it, but instantly I threw up! BASICALLY DONT EVER STAY HERE!
Second bonus: when we left they did not care that there were bed bugs, they did not fights us for cancelling, I was under the impression this happens all the time!

Wow this has to be the worst Hotel ever!!! The cast of characters everywhere it’s like a crack hotel. Room was on 5^th floor and elevators didn’t work. The bed sheets has stains. The hallways smell like smoke and the no smoking rooms smell the same. Lamps next to bed does not work. The bed is unbelievable lumpy. Don’t do it book somewhere else. Motel 6 seems like a Sheraton compared to this.

So bad. Think of things you’ve liked about other hotels. None of those things will happen here, and they’ve invented new and original ways of being terrible. No trashcan in the room? Check. Stuck in an elevator? Check. No towels in a room after checking in? Check. Drug users in the unsecured stairwells at night? Check. Exposed wiring everywhere? Double check. All of this and more at the Regency.

Good lord.
Let me just start off by saying this, I’m in a band and we are touring from California. We have slept in some pretty dirty places, our van as well. That was by far, and I’m not joking one bit, the dirtiest stinkiest, grossest, most broken hotel we have ever experienced. We literally tried to refund to go somewhere else and it was storming. I was terrified to put my bag on the floor, let alone lay on the bed because I was positive there would be bed bugs or some other fucked up disgusting whatever. The toilet seat was cracked so when I went to do my business the first time, skin from my butt cheek got punched in the crack of the seat. To summarize i now have a cut on my butt cheek… Now we are able to laugh about the experience but god damn, it was gnarly.

When I checked into my room there not only was not a comforter but the sheets had clearly been slept in already, there was no garbage can in our room or even a phone. When we asked for new sheets at the counter they told us to come back later and ask again. We came back later that night and asked for a comforter, they asked us to wait at the counter while they got it. We explained we would be in our room and they could bring the sheets etc. to our room. When we got back to our room I went into the restroom and the dirt thing I saw was fresh rat poop on the countertop. They brought «fresh» towels and sheets to the room. The towels had stuff on them, not stain but actual stuff on them. Luckily I had brought my own towel… however during my stay the housekeepers took my towel apparently thinking it belonged to the hotel, which was very clearly not if the same quality. Aside from the prominent issues I’ve listed already, the people staying here are smoking in the hallways (cigarettes and weed) slamming doors and are loud. This is literally the worst hotel stay ever.

So let’s start with check in. Line was pretty long and it appeared most people booked this hotel on Expedia or Priceline. The clerk at the desk attempted to charge me a different price than what was quoted online but that was a easy fix. I get to the room and immediately smell bleach. The bathroom was immaculate so I was pleased with that. The bed looked okay and was a Sleep Number so that was a plus. Blankets and sheets looked fresh. The cover was white but honestly I don’t know if it was clean. There was a strong odor of mildew. Furniture was beat up but overall the room wasn’t bad, just funky. Flat screen tv, microwave, and fridge were all cool but I was more concerned about the cleanliness. Saw a few customers complain about their rooms. One lady said she had a mattress and box spring on the floor in her room and it was filthy. I say if you want a decent room, don’t ask for a smoking room. Expect the worst and hope for the best.

This place was awful. Our shower didn’t work, the lamps in the hotel room didn’t work, the place was filthy, there was a fire while we were there, the manager was drunk and was very rude, and there was no outlets by our bed. It was not worth the money and everyone there kept asking for there money back. Just pay the extra money and get a decent hotel instead of putting yourself through this hell-​hole.

I stayed here twice on a Hotwire reservation. It was listed as a Three-​star, but is more like a two-​star. The rooms are decent, roomy, good beds, but this hotel has serious management issues. Of the six nights I stayed there, they failed to leave enough wash rags, or towels four out of the six nights. One night at 8:30pm my room wasn’t serviced either. Didn’t feel quite safe sometimes coming to and from however I never had any issues. A lot of tour buses from Mexico every night in parking lot. Some other guests said their breakfast was decent, but my day starts at 5:30 am, before it starts.

WARNING: Broken, Dirty, Stinky, Sketchy!
I arrived to a family being «evicted» from the hotel with police assistance, and people loitering one of the back entrances smoking and drinking from paper-​bag-​covered bottles.
I decided to stay only to take one for the team– it would be inconvenient to stay somewhere different than my friends.
Shower, bedsheets, ottoman, etc were ripped or broken. The housekeepers never came to clean my room! How is that possible? Also the elevator kept getting stuck– be sure to take the stairs! I was so scared of getting robbed here that I took all my stuff with me into my rental car anywhere I went.
Don’t come here!

TERRIBLE. Do NOT stay here. Beds are stained, sheets are ripped, and they have bed bugs. Non-​vaccumed or cleaned carpets. Dirty, hair filled restrooms, toilets are a MESS. Drunks and drug users fill the lobby as soon as you walk in. Went here, was in for 15 minutes when we saw the bed bugs. Went to get a refund and owner came downstairs completely INTOXICATED drunk off of his mind. we explained there was bed bugs and wanted a refund and he said «Fucking bed bugs in MY hotel?!» Very very unprofessional, luckily another SLIGHTLY sober manager completed our refund and we were out of there! Please do not stay here, this place needs to be SHUT DOWN.

Do not stay here, unless you really have to.
The place was ok a few weeks ago for the price, but it’s getting worse and worse. I need it internet for work, and I probably had 5 minutes of signal in 3 days.
Really dirty (see pics) trash stay in the hallways for days, and it looks like those buildings in bad neighborhood, since a lot of people live there for a monthly rate cheaper than an apartment.
I haven’t seen any bed bug or roaches as stated in other posts, but i wouldn’t be surprised, because of the dirtiness.
The only good thing, in the breakfast, a little bit better than average, but wont compensate for not having internet, being advertised so.

Breaking law concerning ADA (Americans with Disabilities Act).
I was told I had to pay an extra $ 108 fee upfront for my service dog. That is completely illegal. The ADA is very clear that companies cannot charge extra fees for service animals accompanying a disabled person, only if the animal damages something. After a brief and completely unprofessional discussion of the law with the front desk I walked out.
They still charged me for the room I never even went to. The floors had dirt caked in every crevice or edge. The staff was rude and unorganized by trying to help 2 – 3 customers at the same time, every one were complaints and wanting refunds. This place is truly magical in finding ways to piss people off.

It was a thrill and an adventure for a 33yo female to stay here for three nights alone. I got this hotel via orbitz. you get what you pay for type of thing. it was the cheapest one and if you’re that budget traveler who just uses the hotel to crash and wash up, this is a good choice. for 300 $ I had a round trip ticket from SFO/​Dallas and a 3 night stay which is not bad at all. the common complaints about them doesn’t really justify the price they charge. For me as long as I checked out with no bed bug bites and no big ass roaches crawling on the wall you’re getting at least 3 stars. the hotel can’t control the type of people that checks in. I know I’ve seen and passed by sketchy dudes and females through the hotel hallway and in the lobby but as long as you mind your own business, I was never really harassed by any of them. my first room was on the fourth floor, the elevator was old and outdated, there’s a way to work with it, you gotta keep the button pushed or else it will skip your floor. My room was basic as you can see in the photos I uploaded. working tv, microwave and a decent bed. the control for the bed was broken, no iron, no hairdryer (staff got me a replacement though). in the shower, I only had one small towel (I managed to work with it with my daily shower but I know you can always ask for extra I was just too lazy as I was always out and about in the city and I just come late at night to crash and sleep) .I had the view of the pool which had some things floating around (I’m assuming nobody is cleaning it since it has been freezing cold lately and who would want to jump in a pool in a 50 degree cold water) .my last night, they accidentally checked me out so I went to the front desk and was upgraded to a suite on the first floor for free which i was grateful. the lady apologized for the mistake. that room was big for one person. probably at least 500 square feet. This time though in the suite I got at least 5 towels in there, a working hair dryer, no microwave, a working mini fridge and still no iron. If you’re traveling alone and a female, I suggest bringing a pepper spray, no flashy clothing, jewelry when walking in the parking lot. and walk fast and be vigilant in your surroundings.

This hotel is NASTY. Cops everywhere. Blood in the lobby. Select comfort beds? Not in my room. DO NOT STAY HERE.

By far the dirtiest hotel I’ve ever stayed in. Listen to everyone’s reviews. Our room had holes and stains everywhere. The closet door was ripped off. Our towels were moist. One bed looked destroyed, the other was stiff and stained. Our elevator was broken, and you couldn’t open most of the main doors from outside. The room definitely had mold, and the air ducts looked filthy. Rven the shower curtains didn’t work.
The kicker to everything was how bad the staff is. The owner, a native Texan and ex police officer, decided to kick out some neighboring guests at 1AM. My guess is they didn’t pay, based on their conversation. I woke up to banging and screaming, with a family, the owner, and the receptionist all in an aggressive fight. The owner kept saying the family should be on World Star, and the mom wasn’t fit to be a parent. He was ironically talking about the parents’ cursing, all the while his employee was cursing more than anyone else. The couple talked about how bad the hotel is, how bad the rating is, to which the owner laughed. They also mentioned roaches, which fortunately I didn’t see.
Bottom line — even the owner and workers understand the hotel is disgusting. You get what you pay for. I recommend spending $ 20 more and going anywhere else.

In the day this may’ve been a nice place, but it’s seen better days. The rooms are really roomy, beds are huge, bathrooms are remodeled; you can tell they’re trying, but not fast enough. Some rooms have microwaves, others don’t. When I booked the website said they had them. So the first room didn’t and on the second weekend here I made sure to ask for one.
Some beds are sleep comfort, we’ll ours didn’t work leaving us with… a hard ass bed. And one of the elevators in building 4 is broke. That stairwell is pretty dodgy… Other than that it’s your typical 1 – 2 star hotel.

Well, this is unfortunate.
If you’re looking this place up, it means you probably got it off a blind bid from Hotwire or Priceline. They are going to say it’s a 3-​star hotel. My experience was a 1-​star one.
The lobby is fine and checkout went quickly. The problems began when I entered the room. It had a door that opened to the outside pool area with no lock or latch. Yep — I was expected to sleep in and leave my valuables in a room that any old schmuck could just walk into at any time.
I asked them to change my room.
They changed me to another tower, where the elevator didn’t work. I had a number of bags and didn’t want to deal with hauling them up a bunch of steps.
I asked them to change my room again.
The 3^rd room seemed fine until I sat down on the bed. The bed had two blood stains on the sheet. These weren’t bad stains, as they were both roughly the diameter of a drinking straw. Had I not already had my room changed twice, I would’ve probably just told management to give me new sheets and called it a day. Since I’d already been through a bunch of hassle, I opted to get a refund and go to a new hotel.
The people here mean well, but the facility just sucks.

Absolutely the worst hotel that i have ever stayed in. I booked it through orbitz and it has 3 stars. I was in a rush so i didnt Unilocal it. I regret it so much after checking in but it was 1am in the morning and we just did 19 hours of driving straight so we kinda didnt have a choice of going to another hotel at that time.
So first impression is insect crawing in bath towel and all over the bathtub.
Second of all, there is a big crack on the wall behind our bed.
Thirdly, the bed has its own fancy remote to move it up or down for your comfort, but dont touch it, it is just going to wake up all the bed bugs…
Forth, we didnt have conditioner in the room, i went downstair to ask for conditioner. 20 minutes later, the receptionist gave me conditioning SHAMPOO, it is still shampoo. He wasnt really nice either.
In conclusion, dont stay here, save yourself from trouble, pay a little bit more and you will enjoy your trip a lot better.

If I can put less than 1 star, I would. Booked this place with orbits and saw 3 star. Orbits will hear from me soon. the room has a hole in the wall. The carpet is stained and wet. I’m afraid to walk on it with my socks. The shower has insects and bugs. Do not stay hear and save your money to go some where else.

This is your average 3 star hotel.
I didn’t want to make a 9 hr trip to Galveston so I decided to make a pit stop in Dallas. I didn’t want to spend a ton of money for a 1 night stay. I found this hotel on
. $ 50 a night with a full complimentary breakfast. Couldn’t beat that price.
When I got here, I had pulled in through the back side of the hotel. My first impression was «oh man, what did I get myself into!» The curve side appeal was horrible from the back. When I finally figured out where the front was, I started to feel much better about this hotel. The front lobby was nicely decorated and very spacious. The hotel staff was friendly. Our room was clean but there was a hint of a smell to it that I just couldn’t quite figure out. It wasn’t bad enough for me to ask to change rooms. Beds were sleep numbers so were comfy. They’re full breakfast wasn’t to bad, especially for it being free. They also had a fresh omelette bar.
Oh and they offered free WIFI.
Overall my stay is as expected from a Regency Hotel. I would recommend this if you’re needing an inexpensive stay in Dallas.