Renaissance Parc Apartments

Routine maintenance requests often take a long time. We have made a number of routine requests (ice maker broken, trim in doorway of bedroom needed nailed back down, lights burnt out) that would take a week or more to be resolved. In the case of the bathroom lights being burnt out, office staff told us we needed to replace them ourselves (but maintenance staff replaced them anyway). When our water heater was dripping, I think they fixed it in 2 – 3 days. (ISSUE CORRECTED BY NEW MANAGEMENT)
There have been a couple occasions when I had to repeat maintenance requests because they seem to have been lost at some point (I typically make requests through the website).
Office is closed at random times. Have often gone to the office shortly after 5PM on weekdays and found it closed. Have also gone shortly before 6PM (the stated weekday closing time on their newly published website) and been told by office staff (through the locked door) that they close at 5:30, not 6. (ISSUE CORRECTED BY NEW MANAGEMENT)
Office staff inexplicably sends rent and utility bills to our former address, where they then get forwarded to us. Despite having mentioned this to them on two separate occasions, it has not changed. I don’t press the issue because it isn’t a huge deal to me and, at this point, I just assume they don’t know how to do it.
When we first moved in, they made a huge issue about my girlfriend and I not being able to be at the office at the same time to sign documents. We repeatedly told them that our work schedules would not allow us to both be there at the same time. It took a ridiculous amount of time to convince them of this and allow us the insane privilege of signing at separate times. (ISSUE CORRECTED BY NEW MANAGEMENT)
The majority of gates into the complex are perpetually broken. Whether or not this contributed to my bike being stolen from where it was locked outside my second story apartment a couple months ago is hard to know, but it’s annoying none the less.
The outdoor areas of the complex are often covered in dog shit. This is probably exacerbated by the lack of dog baggie stations, although I often see it right near one of the few bag dispensers, so maybe it’s just the average quality of the residents here.
Many of the parking spaces seem to have been painted with a car in mind that is about ¾’s the size of a normal car.
I would not recommend this apartment complex to anyone. While the cheaper rent used to be a draw here, it increases substantially with each lease signing, making it harder to justify dealing with the numerous cons.
Management also just had my car towed out of a legal parking spot, which is why I’m adding my terrible google review to as many other apartment review sites as I can find. The album below shows where my car was parked and where they had it towed from, as well as the signs stating that it was legal to park there. Management tried to offer various reasons for my car being towed (parked in an unmarked spot, parked in front of no parking sign, parking spot not owned by Renn Parc) until I took pictures and showed them that they were lying to me. Then they said they’d have to talk to their manager and refused to send me the picture they had taken of where my car was parked «in case this goes to court». (ISSUE CORRECTED BY NEW MANAGEMENT)
EDIT: Raised from 1 star to 3 stars for the prompt resolution of the towing issue. While they initially refused to reimburse me for my vehicle that was towed, they have looked at the parking area and decided to reimburse me. The new manager also said that she fixed the hours of operation issue (closing before official closing time), although I haven’t had cause to check this recently. Further, they will be issuing parking passes sometime in the near future to prevent problems similar to mine.

Upgrading my last review. Cynthia the new property manager is definitely improving customer service. Nice change.

I am a current resident. I moved to this complex in September 2014 from NYC. I rented the apartment in June of 2014 with a move in date of September 2014. My husband was diagnosed with stage 4 cancer 2 weeks before we were to move to Dallas and take possession of the apartment. When we got to Dallas I explained the situation to the new girl (not sure of her name), and Abby (no longer employed there), and another woman (name escapes me, but she is the manager I’m told). All were very sympathetic, except the new girl who proceeded to tell me I needed a doctors note (because we had not lived there 6 months yet) if we needed to switch apartments due to the fact that my husband might have problems with stairs (we are in a one bedroom 2^nd floor duplex). Mind you we had only just found out he had stage 4 terminal cancer a few weeks prior to moving, had I known he was sick when I rented the apartment in June I would have never moved into a second floor 2 story apartment where the bedroom is on the second floor. Getting a doctors note would not be an issue, but we decided to stay in the apartment we were in because he was doing «ok» at the time. Since we have moved in 8 months ago my husband has taken a turn for the worse and we can no longer stay in the apartment (he was just released today from 2 weeks in the hospital). We did buy a house and are in the process of remodeling it (won’t be ready until late June), but he is unable to manage the stairs now that his cancer has spread to other organs including to his brain. We are currently staying with our daughter (no stairs involved). I stopped in on Wednesday to just give the manager a heads up (since she always asks how he is doing), and new girl was her normal unhelpful self. continued to ask was there anything she could help with. when I told her a little of what was going on and asked to speak to the manager she replied Abby is no longer employed here. So I asked to speak to the woman who always asked about my husband… I had to ask a few times she finally went back to where the woman was and then came back and told me she was busy. This has left an incredibly bad bad feeling. I’d like to know how people can be so insensitive. It isn’t like I’m asking them to do anything other than understand we are going through something horrible, and that we are not currently living in the apartment, and that if anything happens we are not there. Instead I was simply pushed aside. Where and what has happened to common decency and understanding that when someone is going through something horrible that you at least speak to them? I would never recommend this complex to anyone. My lease is up on September 10^th and that can’t come soon enough. The sad part is my husband will probably be gone by then. Thanks Renaissance Parc for showing that you really don’t care about people, that for you, it is simply a business (all about the $$$). If I were running that business and someone like me came in I would at least listen and not have an employee say to me «wow I hear so much now about this thing happening to people». By the way I don’t want out of my lease. I will keep that apartment until my lease is up, because according to new girl if I break my lease (even though I would do it the right way. 30 days notice and 2 months rent) it’s going to hurt my credit. News flash Renaissance Parc… We have purchased our forever home. pretty sure I don’t need a recommendation from you. I would love to have a phone number of whoever is above that cracker jack (horrible) office staff. though I do realize I won’t get that number. I wish I could stay it’s been a pleasure, but it really hasn’t been. Maybe you should treat your tenants with a little more respect. Oh and I really wish that none of you have to go through what my husband and I have been going through, but if you do I wish you kind people to help you though a really tough situation.
The End.
Nannette Fedak