State Thomas Ravello

While location is great, apartments are huge, and the price is more affordable than most in Uptown, the management here is reason enough to steer clear. I enjoyed most of my living experience except for the smelly dog park and awful parking garage, but move out has been a nightmare! Management tries to scam you out of money even if your apartment is clean and your carpet is in top condition.

Terrible experience trying to lease an apartment. Called and made the last appointment in the evening on a weekday. Rushed from work and navigated the crazy traffic to find no one at the leasing office? Really!
How do you expect people to give them a good review when the management doesn’t care about new people moving in?
Unacceptable! There is also a lot of construction going on near the building, which is pretty noisy. Roads are narrow and there is no future resident parking.
Negative signs all the way. Renter beware!

When we moved in, the second bedroom (my roommate’s room) was not blowing any A/​C out of the vent. It took us almost 3 months to get this resolved. We put in several maintenance requests and the maintenance people would come in and bang stuff around, but the A/​C still wasn’t fixed. We were running our A/​C on overtime to try to make up for the uncomfortable heat in my roommates bedroom. Our electricity bill was outrageous. Maintenance even put in a portable A/​C unit in that room for a few weeks, which made our electricity bill skyrocket even more. We were extremely unhappy going into this lease due to the inability to resolve this issue promptly. Out maintenance ticket kept getting closed out without the problem actually being resolved. We moved in at the beginning of summer, and didn’t have the proper A/​C in my roommates bedroom for the majority of the summer. That to me is unacceptable. It’s the middle of the Texas summer, we don’t have A/​C in a bedroom. My roommate even had to buy a tower fan to try to help with the situation. Finally, someone was sent out to fix the actual air duct. However, the workers cut a hole in our ceiling, refinished the Spackle, but didn’t paint the ceiling back to match the rest of the ceiling. We had a huge white area on our ceiling for weeks thinking that it was something that they were aware of and would come back and repaint. Nope — we had to put in another maintenance request for the repainting. Her and I will be moving into separate 1 bedroom apartments in Uptown, and would happily move into separate 1 bedrooms at State Thomas Ravello had the A/​C situation been dealt with properly or if our rent was discounted due to the increase in our electricity bill for running the A/​C on overtime and the time it took to fix the problem. However, neither of us will be moving into a 1 bedroom at State Thomas Ravello due to the issue with the A/​C and the price point of the units. The apartments are way overpriced for quality received.
On another note, we are on an end unit where there is a fire sprinkler closet. We were not made aware of the noise it makes before we moved in. It makes an extremely loud noise that goes off for about 3 minutes every half hour. This is something that I feel like we should have been told about as a common courtesy before we moved in.

My husband and I picked State Thomas Ravello just using their website when we had to suddenly relocate from Detroit, MI to Dallas, TX, in May 2015. We had 2 weeks to find an apartment and get there, and the leasing manager, Cyd Cooper, was so helpful throughout that whole process.
We absolutely love our apartment. We are in A1 on the 6^th floor, and we love the features of the apartment. Due to the concrete walls we never hear our neighbor which is super nice. I have always enjoyed a great sense of privacy, something I have rarely had at other apartment complexes.
Yes the parking garage is tight but that is to be expected in uptown Dallas, which is only getting taller and denser as we speak. In the time since we’ve moved here, a Whole Foods has moved into the neighborhood and they’re building a skyscraper down the road, so the area is definitely improving.
Despite that, the rent at State Thomas Ravello is impossible to beat. I’ve heard tell that some people think State Thomas Ravello is on the ‘older side’ as far as apartments in the area, which I honestly don’t think is an issue. In Michigan most apartments are at least 40 – 50 years old, so anything 20 years or newer to me is just fine. Regardless, I have had no maintenance problems aside from a cracked dial on the dryer (which was fixed immediately).
If you’re looking you’ve found the right place. We love our 10 minute commutes to Victory Park and Oak Lawn, the option to walk to Klyde Warren or take the trolley to West Village. Über rides around the city are usually about $ 5. Cannot stop recommending this place. We will be reupping our lease for the coming year.
Cyd is the best and we can’t stop saying that.

Fire alarm issues are back! We’ve lived here since June, and there have been false alarms twice. The worst part is, once there’s a false alarm, it continues to go off sporadically all day long.
No word from management — no email to the residents, no notes in the mailboxes, nothing. This is completely in line with how responsive management usually is, by the way…
The location is fantastic for sure, but between the aging bathroom fixtures and the total lack of competent management, take a pass on this complex. There are new buildings going up every day, and we plan to move as soon as our lease is over.

Signed a year lease here for the good Uptown location and relatively low price — didn’t take long to horribly regret my decision. I need a bulleted list to get all the problems with this place down:
— drunk residents set off the fire alarm around 2am at least once a month. This has been going on for a long time (see reviews 3 – 4 years back)
— parking garage is poorly maintained, and unless you pay $ 75−100/month you’ll be taking 10 laps around the garage to get to the 4^th floor to find a free space
— you won’t get notified when you get a package (again see other reviews). I brought this up with mgmt, and the asst. manager just kept literally squawking «not our problem»
— on move-​out I was fleeced for cleaning costs that shouldn’t have been there. instead of even responding to any of my questions about this, the same asst. manager threw my account to collections — fortunately I settled for a much lower fee without a hit to my credit rating, but took a few months
Most of the problems with this place could be fixed by firing the losers running the place, starting with the asst. manager there. I hear good things about Gables in general, but after this place I will never stay at a Gables again.

I have lived at this property for almost a year and I totally enjoyed my stay at Gables Ravello property. Moving out as relocating due to work. Maintenance is super quick and staff is very friendly. The apartment itself is pretty spacious. I live on the 4^th floor and never ever had noise problems! I am facing the courtyard and it is pretty private. I love the historic look and feel of the entire property. My appliances are not upgraded and I don’t complain as it pretty good for the rent I pay compared to neighboring properties. Utilities and electricity is minimum too. Love the location! Über ride to everywhere is like less than 10 $. Walking distance to most bars and restaurants. Trolley access! Super! I liked the welcome and farewell system. They welcome you with a bunch of coupons and basic cleaning necessities for the apartment which is thoughtful. Also if you decide to renew the lease, they will offer a free accent wall or a carpet upgrade/​cleaning. And if u you are leaving they will clean your apartment for 75 $ like a hassle free move out. It shows that they care for the residents.
Cons: parking is tight. You have to be cautious and slow. I wish the gym was upgraded better. Fire alarm was a big issue in the past and it has got better now.

I stayed at Gables Ravello over the past year. This was my first year in Dallas, and it was a nice apt to get acclimated. Ultimately you’re paying for a great location and generous space.
Location: great for working downtown, bar-​hopping, eating in uptown (since you could walk/​trolley and not worry about parking). I saved on parking (which is at least $ 60 with monthly parking pass in downtown). Trolley comes every ~20 min and the trolley route is expanding; however it doesn’t consistently come on time. I waited 50 minutes once, but it’s a fantastic mode of free transportation and has a/​c & heater. FYI there is a graveyard across the street. Fri/​Sat night driving faces traffic from the bars.
Parking: a pain. Parking lot design is narrow and accident prone. Lots of big trucks/SUV’s speeding up/​down the parking garage. On a typical weekend night, you’ll likely be parking on the seventh floor. On a typical weekday night around 7 – 8 pm, you might find parking on the third through fifth floor. Parking availability itself was never a problem, but remembering where I parked last was.
Reserved & unreserved parking spots are randomly placed. It would make more sense to have all parking spots facing the inside of the garage reserved and all the outwards facing unreserved (since there’s exposure to nature elements). Instead, finding parking requires checking every empty parking spot you drive by to see if it is reserved. I bet many empty reserved spots are vacant because no one bought them.
Getting visitors into the parking lot is troublesome. There’s a system at the entrance where visitors can call you and you can grant access, but it doesn’t work all the time. Visitors can only park on the seventh and eighth floors. Process is not very intuitive and sometimes the calls to grant access don’t go through.
The elevators have broken a few times. You can use another elevator. If the up button doesn’t work, try the down button. The garage connects to six buildings of apartments. I have gotten frustratingly lost trying to find an exit to walk out of. It’s not easy for guests to navigate.
Apartment: model room looks amazing. Swooping arches across the living room and bathtub makes the apartment look high class. In reality, construction is made of not so high-​end materials: plastic-​y kitchen counters, plastic kitchen appliances, laminate plank floor. The white bathroom counters get dusty easily. Shower surfaces turned pinkish-​orange within a few months, indicating poor ventilation and material. Functional, but I’d like nicer construction materials to match the façade. Many walls are concrete so you can’t pin posters.
The apartment is huge. The space is plentiful and generous, especially for uptown. Huge closets!
I faced the court yard, so it always sounded like it was raining due to the fountains. On Fri/​Sat nights, drunk tenants whoop in the courtyard in the wee hours.
I was on the second floor and hated how dim the apt was. Windows were plentiful and large, but the apt building across the courtyard blocked my natural light.
Rooms stayed at a comfortable room temperature (75 – 80 F) in summer w/​o using a/​c, which is likely due to the apt location not getting any sun. It was chilly in winter (65 – 70 F) but still bearable w/​o using heater. Carpeted rooms were noticeably warmer than plank floor rooms. Leaving a/​c & heater off saved on our energy bill!
Staff: I had strained relations with staff over billing questions, but staff have since changed. I had difficulty reaching the office by phone, so I left work early at times to speak to them.
The PoYo team is in charge of community events. They’re genuinely interested in helping you get adjusted and creating a neighborhood of familiar faces. They hold events a few times a month where you can meet other residents, eat free food, watch movies, make chocolate strawberries together.
Price/​Fees: We paid $ 60 application fee per tenant and $ 250 administration fee. I believe these application/​admin fees were already discounted for walk in. I didn’t think much of these fees until I noticed I didn’t have to pay any application/​admin fees with Lincoln (Village/​BLVD) due to their preferred employer program.
For those with pets, fees include a high non-​refundable deposit and monthly payment.
Following trends for other uptown properties, monthly rent seems to increase ~$ 100 every year. Gables benefits for continued loyalty are scanty for staying in same property & room and/​or transferring to a different Gables property.
Maintenance: they promptly come to fix within a day or two of your request. If you provide light bulbs, replacement service is free. Else, they charge inflated prices for light bulbs. They entered the apt about every two months for inspections/​pest control. They usually leave a notification letter in your door a day or two before.

I lived at the Ravello for a year and a half, and while the location is unbeatable and the units quite nice, the complex as a whole is definitely subpar and needs to be managed better. The garage is a complete nightmare. It is super narrow and the mirrors are never situated properly resulting in almost daily accidents. 90% of the time the elevators either have vomit or dog urine/​feces in them. Weekends are always extremely loud and most weeknights too. There is definitely a large party scene here, which can be fun, but it can get old. The gym and pool are both super small, making the amenities pale in comparison to some of the other properties in Uptown.
All in all, I wouldn’t recommend living here.

I have visited these apartment on multiple occasions. My best friend has a beautiful two bedroom apartment that overlooks the pool. It’s not an upscale apartment and everything is very basic but it’s cozy! The only complaints I have is that it’s not a very secure apartment. Gates are broken or propped open often so random people can walk in and out. They don’t have parking passes so pretty much anyone can park in the garage as long as the spot doesn’t say reserved. At night it gets pretty loud. Often it sounds like a frat house with all the parties going on. Overall it’s a decent apartment. If you can deal with the noise then I would definitely recommend this place.

We’ve really enjoyed living here for the past 5 months! My boyfriend and I moved from NYC and were not able to fly here to physically see the apartment before renting. Julie was great in making sure she answered all of my questions and took great pictures of the apartment and apartment complex.
Pros–
–Concrete walls keep the noise out and from anyone hearing us too!
–Walking distance to fun bars, restaurants, shopping etc
–Quick response time to apartment issues
–Easy online bill pay (though I do wish they allowed partial payments for easy splitting)
–Huge apartment for a really great price
–Gym is nice … it can get crowded after work hours but if you go later at night it is pretty empty
Cons–
–Parking on your floor can be difficult if you come home from work past 6:30. I remember thinking that was annoying but now I’ve realized I was just being LAZY. I mean its really not hard to take an elevator down 1 – 2 flights.
–Pool is pretty small and doesn’t get much sunlight
–People need to pick up their dog POO! I used to bring my puppy into the garden where the «dog park» is and he has gotten worms like 3 times!(that was the only place we took him in the first few months) He just literally licks everything. Now I no longer let him wander there which is a shame.
Overall I’ve had a pretty good experience living here! I think the apartments are spacious and the price is great. Location really couldn’t be any better.

State Thomas has been a great apartment and I have not experienced any of the problems others have mentioned. The walls are thick and keep the noise out, and the price is very reasonable for the location and quality of apartment. My only caveat is I don’t live near the McKinney ave side so I can’t speak to that.

We have absolutely loved living here! Facing the cemetery is extremely quiet. The cement walls do a great job sound proofing the apartment. The floor plan is great and has pleasing paint colors. Management and maintenance are responsive. My one complaint is that the office doesn’t notify you if you have a package. Overall I am very satisfied and the location can’t be beat! I especially love being on the trolley line.

I would strongly encourage not moving here.
Cons
–Rent is very high. I understand, its Uptown and rent is on the rise — but look around some, there are cheaper places.
–Amenities are awful. The pool is tiny (and no sun lights hits it), the exercise room is dirty and the equipment is aged. Twice, I have had a free weight actually come apart during use.
–Parking is even worse. Plan on parking on at least the 5^th floor, if you’re lucky. Also, the majority of cars parked there, aren’t even residents.
–The apartment grounds are dirty. Expect empty beer cans, broken glass, and puke piles on the weekend. And they’ll stay there until Monday.
–The office is a mess. I constantly recieve notifications about work requests, that I didn’t submit. Also, I was enrolled in their renters insurance, and just recently got a email saying I did not have insurance, despite the fact I’ve been paying for their insurance and have emails confirming I am enrolled. They also did not have my keys ready on move in day.
–Concrete walls. While they help with noise, the do not insulate at all. So expect some hefty energy bills.
Pros
–Location
I moved into this place hoping to live there for at least a 2 years, but no way. Residents deserve more for the money they pay. It really falls on the management, as the majority of the cons above could be resolved with decent ownership. And with Gables building a new complex in Uptown, and having 2 newer complexs by Katy Trail, I think its safe to assume that this place won’t be seeing any upgrades.
If you are looking to move to Uptown, the location is nice. But realize that’s all you’re going to get here.

We’ve lived at Ravello for 4 months and have yet to have a fire alarm issue. We have enjoyed living here. The staff are very nice and attentive. The Cares Team is personable and do a great job creating a welcoming community. We have a fantastic view of downtown Dallas! It’s very close to everything (West Village, City Place, Klyde Warren Park, AA Center, and Katy Trail)! And it’s on a very pretty street. The only noises we hear are from the street and the hallway. We rarely every hear the neighbors because the complex has concrete floors and walls. There’s also a very spacious basement.
I didn’t give it five stars because the parking garage is very tight and lots of non-​residents park in resident parking making it hard to find a spot until the 6^th floor and up. Don’t get me started about the speedbumps. The garage also needs to be powerwashed.

If you are looking for a new apartment, Ravello should NOT be one of your choices.
You will feel great sitting in the model apartment and listening to the charming front office staff, but once you are here good luck. The staff has no ability to make problems go away and could careless of your living situation.
It looks nice outside but you want to move out as soon as you move in after a few months. The fire alarm goes off in the middle of the night usually at 1 or 2 am. This place has no on-​site security, locked gates are propped opened so it allows anyone in to browse the parking lot and into your apartment. The office staff will tell you that the walls are sound proof but believe me, you hear everything your neighbors does (i.e when they use their kitchen disposer, whenever they turn their A/​C on)
Are you ready for the 2am closing of the bars where intoxicated people scream
down Allen St or down the hall of your apartment? You will hear them like they are sitting next to you.
Along with expensive rent, you will pay extra for parking space just to park your car or else you will end up parking your car on the 7^th floor on the roof.
Gables does not offer security, nor do they care. I recommend any place but this. Do not be fooled by the pretty exterior, it is all show and not what you think.

Move on in your search for your new apartment. Ravello looks nice on the outside, but wait until Friday and Saturday night. Last night at 145am the fire alarm went off, and I lost another night of sleep at an apartment complex I originally felt was safe. No on-​site security, locked gates propped open by irresponsible residents, allows anyone in to browse the parking lot and your apartment for things to steal. Cars have been broken into last week. You’ll pay extra for parking garage maintenance, but I walk over filth every day to get to my spot of level.2A. Give me a power washer please.
You will feel good sitting in the model apartment and listening to the charming front office staff, but once you are here good luck. The staff has no ability to make problems go away. Do you want to wake up to a drunk person pouding on your apartment door, or your neighbor’s door. It happen to me two months ago. Do you want to wade through trash because residents are too lazy to use the chute? Are you ready to step over dog waste because residents are busy talking on their cell phone while their mini horse of a dog takes a crap on the sidewalk inside your complex? (of course it is not picked up)
Are you ready for the 2am closing of the bars where intoxicated people scream down Allen St? You will hear them like they are sitting next to you.
Gables does not offer security, nor do they care. I recommend any place but this. Do not be fooled by the pretty exterior, it is all show and not what you think.