Steak ‘n Shake

I have never heard of a limited menu at a fast food place, because, by definition, the menu is limited. However, here you’d better want a steak (burger) or a shake or fries, because that’s about it.
They do have foot long hot dogs and chili, but only one special burger (the patty melt). No spaghetti, no chicken, no salads. Everything comes with fries. You can order fries without a burger, but it doesn’t seem possible to order a burger without fries.
This is a Steak ‘n’ Shake that belongs in an airport, not in a neighborhood.
It’s in an old Church’s Chicken place that became a Cajun fish and chicken place so I’m hoping for their sake this is not the third strike.
As for food, it’s a Steak ‘n’ Shake. My double cheese tasted just like a double cheese. There were a lot of itty-​bitty fries.
My wife had a foot long chili dog and it looked good. She was Jonesing for a Chili Mac, so she was settling, and not happy. I volunteered to finish it because I am a good husband. She tried to bite my hand. I’m going to have to find her some Chili Mac soon.
The magical three-​million combo soda machine that everyone now has seemed to be out of almost all diet choices. Having seen some of the people around here (including myself), I find that strange. It’s not like I’m washing down a bacon double cheese with Diet Coke. Who drank all the diet soda?
Maybe they assume if they don’t have salads or chicken, they don’t need diet drinks.
I wish they had the full menu, but it’s a start, and the burgers are good. However, we have Whataburger, so I’m not sure we need more imported burger joints.
After tolerating my wife’s complaining about the lack of Italian specialties in Dallas, I assume some hen-​pecked husband from the Midwest finally snapped and built his wife the absolute cheapest Steak ‘n’ Steak franchise he could. I’m sorry she didn’t miss Maid Rite. I miss Maid Rite.

Right by work, so I eat here often. Always decent and quick. Foods def not high end, but you get what you pay for and the price is right lol

Get ready for the hate. Dilapidated setting where no one seems to be entering. Just a partial steak and shake really with half the menu and pathetic excuses why they can’t melt cheese on some fries for you! Side by side only in 3 regular favors. Steer clear and spend 7 $ elsewhere

I went through the drive-​thru on my second visit. BIG MISTAKE.
I ordered a Double+Fries minus ketchup plus mustard and added bacon, a single+fries with extra tomato and another single+fries as it comes. Also ordered a shake with peanut butter cups.
When I paid at the window, I should have listened to my inner feeling that something wasn’t right. The guy at the window, that took my order, didn’t seem to know how to use the credit card machine and had to call what I’m guess was a manager to do it.
I looked at my receipt and it had everything I ordered except anything about no ketchup on the Double.
The window guy practically threw the bag at me. I asked about the shake and he paused, I asked again and he just said… «They’re making it…»
He asked if I wanted ketchup and napkins!!!
I said yes.
He brought me 3 ketchup packets and one… ONE napkin. For 3 burgers and 3 fries.
The «manager» after a minute gave me the shake.
I looked in the bag again. 3 fries: check 3 burgers: check 1 shake: check
ARE YOU STILL READING???
Okay. So I get home and start to unbag the food, as my hungry 4 year old keeps asking «where my cheeseburger at ???»
I unwrap the burgers to find. 3 single cheeseburgers. Just like they come. All with ketchup, no extra tomato, AND NO BACON on my DOUBLE… wait… NO DOUBLE.
Getting home from a drive thru with a totally screwed up order and not even getting what you paid for is one of things that just PISSES me off. If I didn’t have a hungry toddler and wife wanting their dinner, I would have driven back. But I couldn’t do that to them.
So as the family ate, I called the store’s phone number on the receipt.
AT&T: «This number is not in service»???
So I call the 877 number for the company.
I’m guessing the folks answering the phone are third party hires and get paid to hear people rant. So I was cordial with her and joked about what happened and filed a incident report.
I told her about the phone not working and she couldn’t even find the store’s number on her computer.
What the heck?
That was 3 days ago. I received an automated email with the incident number and thanking me for my comment. And that the district manager would be contacted. Not sure how they will be able address this issue since they DON’T KNOW their own store’s phone numbers.
SOOO! There. I’ve gotten it off my chest.
My advice is to NEVER use the drive-​thru, especially at this location. EVER. And always check your order. Because the one time you don’t. Well, this happens.
Big DISAPPOINT Steak ‘n Shake #1 421 421