Teter’s Faucet Parts Center

Teeter’s relieved me of a lot of stress by having the parts necessary to upgrade bath and shower knobs on an ageing house. The new two piece handles did’t screw together easily due to the chrome plating. They guy that helped me did what needed to be done to get the pieces together. He removed the plating off the threads and made sure all the parts were properly fitting before he took my money.

I was expecting more of a personalized customer experience here than I’d get at a box store, Instead, I got snarky remarks when I asked for help. I went to get a shower head and brought the old one to the store to make sure I got what I needed. When I went to the counter to ask for help, the guy responded by saying «take you pick» as he nodded towards a display. I asked if he could show me a comparable replacement, so he walked me over to the display. I selected a shower head and went home to install it. It didn’t work. I went back to the store with the shower head I had just purchased and explained to another person what I need. His response was «what do you want me to do about it?». What??? I guess he was kidding, but having to come back a second time because I didn’t get what I need the first time, I didn’t find the humor in his comment. It turns out that I needed an additional part that the first person didn’t mention. I saw the first person again and showed him the additional part that I needed to install the shower head. He just shrugged his shoulders and walked away. I got the feeling that this place caters to experienced plumbers and providing customer service isn’t something they normally have to do.

Teters is the go to place for faucet repair. Everyone at the sales counter is professional and has tremendous knowledge on many brands. I love that you can send a pic in via txt from your phone and they will get back to you fast on if they have it or can get you something that will work for you. They also have other plumbing related items other than just faucet repair, such as tools, misc fittings, and you can even get a cold glass bottle of soda water on your way out! Great place, plumbing professionals would be lost without them. Thanks Teters for all you do!

I went into Teter’s with the faucet cartridge I was planning on replacing in my hand to make sure I got the correct cartridge. They sold me a moen 1225 cartridge. When I went home to install the cartridge, it went limp repeatedly. I wiped down the grease and it continued to go limp. I reinstalled the older cartridge I replaced and realized that the older cartridge had more resistance. I looked and saw that there were more resistance bands on the cartridge, indicating it was a different cartridge. I went back to return the cartridge that they had sold me and the guy asked me what he was suppose to do with it. That he couldn’t resell it. I told him it was the wrong cartridge. He argued with me. The tone off the bat was combative. He passed me on to another person there working the counter who was helping another customer simultaneously and that guy spoke to me incredulously too. At one point the first guy opened up a moen faucet book enticing me to pick out which single handled faucet model I had. I try and support local business and I have been in there and bought plumbing supplies before, but I don’t feel like its proper customer service to be combative with a customer. The guy who sold me the cartridge didn’t even look at the one I brought in in the first place. Oh no, he never makes mistakes the guy said. Well, y’all made one today. Oh and the cartridge is listed $ 10 cheaper everywhere else. No reason to support this local business again.

My contractor recommended calling Teter’s for parts to change our European style pull-​chain toilet from brass to oil rubbed bronze. Joe, who answered the phone, seemed quite irritated that I had called. When I explained that I was unsure of the brand that we had ordered online several years before, he said that we would have to get it through the original supplier «because it was imported, not a ‘regular brand’». When I said it might have been one of the brands he named, he quickly replied in an arrogant tone that they «don’t deal in parts like that». So, I asked if they sold replacement units. Again, in an arrogant tone, I was told that Teter’s is only a parts and supply store. He then added, «that’s why I tell my customers not to buy anything that we can’t get parts for.» It is one thing to tell a potential customer you can’t help them, it is quite another to appear to want to intentionally be rude. I’ve never written a review before, but my experience seemed quite the opposite from other reviewers. Hopefully, Joe was just having a bad day. I wasn’t, but he seemed intent on changing that.

I moved into a new house and the faucet to my jacuzzi tub appeared to be «broken». What do I know, right? One of my friend suggested I go check out Teter’s before I spent the money to buy an entire new fixture. I gave them a try, and let me tell you, I have nothing but great things to say. I have been there twice now (for the same «piece» of the faucet, different part) and both guys that assisted me were SO knowledgable and helpful. I spent $ 15 total, instead of the $ 400+ I thought I would need to spend to replace the entire fixture.

Knowledgable and well-​stocked, not overpriced for hard to find parts. Working on a ca. 1890s house and they have the parts in stock!

Staff are extremely helpful. I bought a historical home that was built in 1921, which has been complete plumbing nightmare, but these guys were able to give me consultative words of wisdom to calm my nerves so that I could finish a couple easy jobs myself. Thanks guys!

Returned today needing help for a hard to find plumbing part. It is wonderful to walk into a hardware/​plumbing supplies store and find someone who immediately knows what you need and can help you. These guys are great. An absolute necessity if you have an old house with old plumbing fixtures.

If you need any plumbing part… this is the place that will have it OR get it for you! I was once able to get a perfectly matched jade colored toilet seat from the original manufacturer to match a vintage toilet! Sorry folks, I think I bought the last one! It was for a client, not for my bathroom! Jack and his staff know plumbing and plumbing parts, so I will continue to do business with them and send people their way!

After moving into a house built in 1924, we found ourselves with far more plumbing projects to work on than we would have liked. I have been able to find every piece, fixture, & thingy that was needed here.
They even let you text a picture of your old part to them to see if the can find it for you but it can be a little intimidating with the amount of plumbers & professionals that are shopping there.
Also, the selection of clawfoot parts they have is far more than you will find anywhere else in the area.

I just bought a new house that was built in 1971 and needed to replace the faucet handles on the bathtub. I went to Home Depot and Lowes and found out that they only carry the universal handles that according to online reviews don’t work very well. I have lived in Dallas for years and have heard of Teter’s for years, but never had the reason to go. Well this time I did. So I headed out to Teters and was greeted by Gary. He looked at the faucets that I had brought with me and advised me that my choices were slim. The only replacements that are made to fit my particular OLD setup were just ugly. So we kept looking and I said, well, I’d really like to have something like… that one. He said well, you can have that one, but it’s expensive. I said let’s go for it! Gary walked me through installing the new faucets and made sure I had everything I needed and understood how to get all of the old stuff off and put the new on. He gave me his card and said give me a call anytime if you have any problems. What a nice guy. I was really shocked. NO ONE offers this kind of service.
I got home all excited about my new project and guess what??? One of the handles was broken. I could have sworn I saw Gary check the boxes, but wait, I only remembered him checking 2 of the 3 that I had bought. I grabbed his card and called and told him. He said: I remember checking 2 of the boxes! I told him I would come the next day and pick up the new handle. When I arrived the next day, he had my new handle in a bag with my name on it. I am guessing he did that in the event that he wasn’t there when I came in. He handed me the new handle and apologized that the other handle was broken.
So with all of this being said, I was truly shocked at the service and kindness of Teters and specifically Gary. Thank you guys, I hope that I don’t need to come back, but I will most definitely do so if I have to. :)