The Avery On Southwestern

This place is slowly going down. I used to love it. No problems. But now, different story.
First, my moms Range Rover was keyed on both sides. I don’t know anyone here so Who would do that?! Second my car was towed because I parked in a place where I have seen other cars park. And thirdly, today I found a warning on my car saying not to park up front before 5.
They don’t have enough parking and I have complained about it. They told me to rent a garage or a reserved parking spot. I told them that I don’t have money for that extra expense so they offered it to me at a discounted rate.
I shouldn’t have to pay extra for parking at a place that I live at. Make more spaces by making the reserved ones free! There’s plenty of them unused!

The Cares team is great, daily office staff and maintenance are helpful– But something is going on with upper management. One of the features of the complex they sell you on to lease is the gym– which could be quite nice if there weren’t wires everywhere and televisions that don’t work (it’s been a year now). My messages to management about this and other issues are never returned or resolved. The head manager was rude to my husband when he moved in and demanded he return fobs instead of just adding him to the lease. For some reason instead of cleaning the building hallways or fining those who set their trash out without a container, they tried to paint over the floor. Now it’s just disgusting mess on top of paint. We’ll be moving next year and I would not recommend leasing here unless you understand that management is driving this place downhill.

I lived there with a roommate when it first opened. It was the newest complex in that area that is next to the village. The apartments were decent but 6 yrs later I get a balance due from a collections agency for $ 40 something dollars. This is ridiculous. First off I always make sure I don’t owe anything when I move. Second, I specifically remember not owing anything there. $ 40 bucks isn’t a whole lot of money but this is just scary that they did that. I haven’t heard anything about this and 5 or 6 yrs later I get turned into a collections agency. I’m pissed and I will never recommend this place to anyone!

I have had a wonderful experience living at The Avery for the past 2 years. While living here, I have utilized the work out room and pool frequently. I have no complaints about these facilities, but have only enjoyed them and taken advantage of them. The staff is kind and helpful. If I have needed anything from the maintenance staff, they have quickly assisted and gave excellent and professional help. I have enjoyed the community aspect of living at the Avery as provided by the Cares Team which coordinates monthly events of games, free food, and activities.

I rate my experience at a 5 — The front office staff is friendly and helpful, our maintenance requests are always taken care of super fast, and of course the CARES team events are always fun :)

The property is always clean and, repairs are done in a timely manner and the staff are extremely attentive. Jasmine, Dayanis and the entire management staff are always helpful and friendly when we come in to make a request or just pick up a package. The CARES team of Dan and Anna are amazing! They put a lot of work into planning events for the complex, including potlucks, Chick Fil-​A nights, food trucks, etc. We have been here for two years and have had a great experience.

I loved living at the Avery! The property itself and office staff have always been friendly and accommodating. The Cares team (Dan and Anna) actually bumps the experience up to a 6! They’re genuine, always willing to help, and organize the best events!

I have been living at the Avery for the last 8 months, and absolutely love it! The maintenance team is very friendly and have responded to all my request very quickly. The girls at the front desk Dayanis and Jasmine are amazing and super helpful. Also there is a cares team who puts on events for everyone a couple times a month! Parking can be a little bit of a problem, but really isn’t that big of a deal. Overall it’s a great place in a great location! Definitely happy to be living here!

I love living at The Avery! My experience has definitely been a 5 out of 5. I’ve been here for almost two years and every request I’ve ever put in has been met. Everyone in the leasing office is so helpful. The cares team really tries hard to build a community and overall I feel very safe here, which is important to me. For as long as it’s affordable and I am in this stage of my life, I plan to keep living here.

I would definitely say that living at The Avery deserves a 5 rating. It is convenient for my work commute and is always clean with many friendly folks. Thanks for everything you guys do!

I would say my experience living at The Avery for the past 3 years has been great! Great community and very modern. Love the monthly events the CARES team puts together.

My girlfriend and i have lived at the avery for a few months and can not wait for our lease to end. This complex is ANYTHING BUT LUXURIOUS! This complex is the WORST PLACE WE HAVE EVER LIVED! Our upstairs neighbors constantly stomp around like a heard of wild elephants. They never stop, EVER! I can also make out which tv shows they watch and when their bratty toddler is thowing a temper tantrum. We’ve also had trash thrown in our balcony from the people above us. We have brought all these issues up to management multiple times and they have done absolutely nothing! Not to mention the complex is also covered in dog sh*t and there is never any decent parking. Seriously, if we wanted to have these types of problems we would go live in the GHETTO!
Bottom line, we do NOT recommend this complex to anyone. We cant wait to get out of this hell hole! We are living with obnoxious inconsiderate neighbors and deal with a poor excuse for management daily!

I lived at the Avery for a year and it was the worst place I’ve ever lived. I paid for a covered parking space and people were always parking in it. When I would call the management office to tell them, they told me to «just park somewhere else for now.» No, if I’m paying for a spot, I get to park there all the time.
The walls are so thin. My neighbors on all sides had dogs that would CONSTANTLY bark back and forth. Not to mention the elephants above me that stomped instead of walked. I could also make out which TV show they were watching.
In the summer the pool has a «DJ» that plays techno all day, and the Avery advertises this as a plus. People stay at the pool way past 11, and of course security and management do nothing about it.
If you are 18 and this is your first apartment you might think this is a cool place to live.

I’ve loved it here, I went to the Poker night recently and it was a great time. I also appreciate that the management and cares team willingly asks for residents feedback to always improve their job.

I spent the past three years living at the Avery and it was easily the best apartment complex I’ve lived in over the past 10 years. No apartment is perfect, but for what I needed, the job was always done. Maintenance was typically pretty quick to resolve issues, the office staff was friendly when I had a question or concern and the grounds crew always made the place look great. My only real complaints were random noise from residents outside or mess they left in hallways or in the parking lot from trash or their dogs. I also loved that the CARES team was created to connect residents with each other with random free food/​snacks and event nights every so often. I would have definitely stayed if I wasn’t given the opportunity to move into a house.

I looked at these apartments today with a friend who is apartment searching. The apartments are only four years old and look very new.
I was impressed by the swimming pool, fitness center and entertainment area. They have amazing amenities that anyone would love to use.
The apartments are located new Skillman and Southwestern. While they are a little pricey, I think that this will definitely be on our list if we ever decided to apartment hunt in the future.

Moving out this week~ It’s been a fun ride, Avery! I was super mad when my ceiling leaked and got nasty ceiling rain on my bed, but you didn’t charge me rent for the days it was messed up, so that was kind of fair. I think it’s all fixed now. But you were super skeptical when I said it leaked on my bed. It did! I’m super skeptical that you «professionally cleaned my mattress.»
Pros:
–Great deal on a 3 bedroom! (Too expensive for me for a 2 or 1 bedroom though.)
–Really nice pools and landscaping. Like, really nice.
–CARES team (I don’t know what it stands for, but they’re the social organizers/​friendly faces – not just office staff – real people with a cute dog)
–Decent parking available (sometimes had to walk a bit far if I got home late)
–Felt safe
–Right next to Target (I’ll miss you dollar spot)
–I didn’t think it was too loud, and my roommates and I are in grad school/​are sleep deprived, so I think we would know
–huge mirrors in bathroom, nice counters, cabinets, etc.
Cons:
–I agree the office staff is kind of -.- blah. We’ve had so many issues with packages (office randomly closed or they gave it to other roommate but that’s not noted in their system so they make you wait around forever while they look everywhere. Can’t the software they use make a note that it was picked up? A ledger? Post-​it notes? Ribbon tied around their finger? No, I don’t want to text my roommates to see if they already picked it up, see below regarding dumpster.)
–Wish they were paperless, like someone said below regarding processing online payments. Think of the trees! (Also I can’t ever find my checkbook)
–The dumpsters are so far! And I’m so lazy! So on weekends when there’s no trash valet, it gets crazy.

The Avery is a decent apartment complex, with very inflexible lease terms and aggressive rent increases — which lead to my 1 star rating.
The good — well maintained facility with friendly maintenance staff. They also have a nice CARES team.
The bad — your rent increase at the end of your term is going to be super high. They are very inflexible about the rate increases.
Additionally they have a 60 day notice for moving out, as opposed to a 30 day notice in most apartments.
Lastly they charge 35 $ per transaction for online rent payment, which means you have to use paper checks every month, even when traveling.
It’s unfortunate that a relatively nice apartment complex can have such poor customer experience because of inflexible rules.

Have lived her for two years and there is a reason I’ve signed for a third year. It’s a great place to live. That being said I’ve never met a single neighbor so it’s not looking like that will change over the next year.
Pros:
— gated
— two pools
— proximity to Hwy and Grocery stores
Cons:
— dog shit everywhere
— people soliciting
— non residents using the pools
— non residents waiting for the gate to open
Did I mention dog shit everywhere? Yes this is a dog friendly place to live, with that being said not everyone should own a dog. Please pick up after your dog. Being a non dog owner this is annoying and shows your lack of pride in where you live.

I have lived here for 2 years. I love the pools and dog park! The maintenance and ground people keep everything looking and working great! It’s safe, convenient and it’s people and dog friendly!
The only reason I didn’t give it a 5 is because sometimes I get awoken by the friends of SMU students that live here. When asked how they could improve, I mentioned it and shortly after an email went out, reminding people to be quiet after 10:00 p.m.