The Cajun Turkey Company

DO NOT BUY HERE!
1. They are an extremely bootleg operation that is actually being operated out of the back of another business. We went to pick up our order, and no one was even there to help us, we had to come back the following week.
2. You can’t rely on them to have what they say they will have in stock. We ordered things from the website that was noted as in-​stock, but when we went to pick up our order (and they were there), they didn’t have it.
3. The food amount is small and overpriced. Our order cost hundreds of dollars and only filled up two bags, about half way.
4. The food is INCREDIBLY salty. We ate one of the chickens, the one stuffed with Shrimp and Rice. It would have a good flavor, if it weren’t for the fact it tastes like it was buried in salt, dug up, cooked in more salt, and then shipped in a box of salt.
This location is certainly not worth it on any level. We’ll never be going back.

I am surprised at some of the posts about the location. This place has been in Dallas for years (not a fly by night company) and used to have a store front off of Arapaho. Given that it’s a seasonal business I can understand why the store didn’t make much sense. I have bought probably a dozen of their turkeys over the years and always get RAVES. I picked up yesterday and got exactly what I ordered and the staff was very friendly and attentive. Try the turkey once, you won’t be disappointed.

Well, this was my first time. I read Unilocalers reviews and was expecting a customer service nightmare which totes happened. I ordered online, entered the day/​time I would pick up. Several days later I got a shipping notification. I clicked the tracker and a label was created but item never shipped so I had never heard from them so I just came up at my originally scheduled time. I walked into the back warehouse and there was not a soul. Stood there about 5 minutes before a surly woman walked out and instead of greeting me and apologizing for my wait, just told me she thought I was someone that worked here. I didn’t know if she was a customer or what and asked her if SHE worked here. She said yes and then asked my name. She couldn’t find my order, and one of the other workers walked in and she was equally rude to him. He helped me, found my order and apologized for the inconvenience. Another girl came in and helped too and she was super sweet. The worker bees are super sweet, they are responsible for 3 stars. Just know you may or may not get your order. I bet this turkey is gonna be delicious!

I grew up eating deep fried cajun turkeys and wanted to carry the tradition over to my current home in Colorado. I found this place, ordered ahead and received my turkey about a week before Thanksgiving.
The heating time did take a bit longer than instructed and advertised… but that’s why thermometers are made. The meat and cajun flavoring was excellent… very moist and savory! The seasoning was a touch too salty, but that’s just a preference thing. Overall it was a great bird and I will order again.

We visited the tasting this past Saturday, not really knowing what to expect. By the time we left, we had loaded up with some sauces & jams for home, some crawfish queso for a Christmas party (which was a huge hit!) and ordered a complete turkey & all the sides dinner for our family on the west coast. We were more than impressed with the flavors, the selection and the friendliness. Not sure what everyone else’s issues have been, but our experience was terrific. Planning on keeping them in mind for upcoming events and having a special meal on hand at home. Glad to have discovered them!

If I could give a lower rating I would. I prepaid online for a turkey for thanksgiving a month in advance. I emailed the company asking if I could change my pickup date and Billy replied «Sure no problem». The day arrives for me to pick up my turkey. I called several times to ensure that my turkey would be ready for pick up but no one answered. I even tried to leave a message but Billy’s mailbox was full. So I head up to the place. When I arrived there was a sign on the door to pick up the orders in the back. So I went to the back and it was like a ghost town. I was reluctant to ring the door bell because it I felt unsafe. I rung the door bell and no one answered. I stayed there for about 5 – 7 mins then decided to leave. The moral of the story is that my family didn’t have a turkey for thanksgiving.

Had to prep to write this — as it’s difficult.
Placed order 2 weeks before Thanksgiving, get there ~ 2 pm day before Thanksgiving. Their set-​up is in the back of a building. Drive up and see multiple crates of frozen Hams/​turkeys just sitting out in their boxes (they are vacuum packed — but still…)
Can’t find my order, girl goes in the front and comes back saying they don’t have my bird, that it was not on the truck that morning. Day before Thanksgiving folks, they don’t contact me to let me know. She gives me the option to get a highly seasoned turkey, but can’t take due to seasoning reasons. Tell her to refund my money. Walks to the front, then comes right back out, turkey in hand saying they just had a cancellation (what a coincidence!). Hands me my sides and gives me a free bread pudding for the problems.
So, poor customer service, order management. Place only has a few home freezers holding items — noting «commercial» about this — but then we look a the food…
Gravy and green beans from Praters (
) — straight commercial foodservice grade. Taste gravy, gross, throw away. Green beans, well — still in freezer, not serving to guest. Broccoli rice casserole — well — no rice in it (check website again — «Broccoli rice»). Cheese and mayo over some broccoli — taste ok — but not for price — completely miss-​represented. Cornbread/​crawfish stuffing — crawfish freezerburned, really not worth the $ 23.
But — the turkey was good, really good. When carving it the injected marinade looked kinda «fatty», but man it was tasty. This is the only reason they get a second star.
tl:dr: get the turkey a few days early so you know you have it, skip the sides

Just thought I’d provide some balance here. I ordered and prepaid (well ahead of time) a spicy Cajun fried turkey breast, gravy, and a sweet potato soufflé for Thanksgiving. My experience from start to finish was excellent. Order pickup took approximately 3 minutes, staff was kind and efficient. The turkey did take a few minutes longer than instructed to cook, but it was well worth the wait. Everything we ordered from Cajun Turkey Company was a hit at my home. The turkey was kept perfectly moist in the packaging, and the subtle spiciness in the seasoning was amazing. I will definitely be ordering from this company again.

I am updating my rating and review after the owner, Billy Howell called me today about my mom’s order. He was very professional, sincere, and apologetic for the unfortunate miss of my mother’s order of 2 turkeys and other items due to arrive before Thanksgiving. He said that he would reimburse my mom’s order and review all the orders that were affected, in order to assess what he could do to make it up to those people that were affected. I look forward to seeing what Billy and his team do and will update this review again.
My mom ordered 2 turkeys, 2 quarts of gravy, and one geaux sauce — a total of $ 165 worth the Friday on the week before Thanksgiving, saying they would ship it to Houston on Monday, to arrive by Tuesday, November 24. We were hosting our family of 20 people. The turkeys didn’t arrive, no one called, no tracking information was given, and we were not able to reach anyone by email or phone.

I’d really like to give zero stars! First off… Just warning you… all the products and the turkeys are made from some other company. So it’s the day before Thanksgiving and I am about to go pick up my turkey so I get on Unilocal to find the address and notice the very low ratings this place had and thought to myself… did I really not check the Unilocal reviews before ordering? Then I got nervous… And started reading … Oh no. These reviews are recent within hours and days omg what is going on I better call and make sure they have my order. I was planning on having Thanksgiving on Friday vs Thursday so I wasn’t tooooo nervous but I decided to give them a call. Someone answered the phone and let me know they did not have my order (less spicy fried turkey) and it was not available. At all. Hmmm… Why? Apparently there was a bird epidemic this year and a bunch of Turkeys were killed and therefore they only made their most popular flavor and totally disregarded everyone else’s order with no call or email. So I was offered a refund or I could take the original Cajun turkey. I told the lady I don’t want a refund and that there is no chance there is any turkey available the day before thanksgiving in the metroplex and I had to have a turkey. So I got on the road and headed over. The place is on a ware house and they’re practically slanging Thanksgiving stuff out of the back lol really odd. So I walked in and they couldn’t find my order… Of course not. Then they said again they didn’t have my order and Billy the owner himself told me again the same thing and explained the turkey flu and etc etc… and offered the Cajun spicy. Tried it. Too spicy. I got the baked turkey instead… Totally defeated the fried turkey my guests were expecting. They gave me some sauce and sausage to make up for the price difference with a half a$$ed directions…
Left the turkey in the freezer night one Wednesday Took it out and put in fridge to defrost the next day until Friday as per the directions… And put it in the over for one hour. Took it out and it was still cold! I literally had to put it in the microwave to get it even to room temp. The insider never got warm I had to serve cold turkey. No one ate any. It was bad. What’s worse is it wasn’t even fully cooked…
Anyway!!! This was not a good idea. I will never order form here again and I wouldn’t advise anyone else to either. The sauce was not good and the sausage was just ok.

Ordered a smoked turkey, all invited loved it. Wish I had known was half fozen but no disaster.

The turkey was quite good and moist (but REALLY salty, be aware). However, the customer service was not good at all. In fact, my experience was bad enough that I would not order from them again.
As with several other people, I pre-​ordered and paid way ahead of time – almost a month ahead. When I arrived at the pickup warehouse, they were out of gravy. Ok, fine, so things happen – not the end of the world. But the thing is, there was no apology; there was no phone call or email, so that I could have made other arrangements. In fact, there was attitude: the young lady, whom I can only assume was a temp, said «I don’t even know what it is with you people and gravy anyways.» I explained that, actually, many people ate gravy with their turkey, and that it wasn’t an uncommon thing. She replied, «Well whatever, I think it’s nasty.»
She then went to retrieve my frozen turkey, which was located in what looked like a rented U-​haul truck. She threw the turkey down on the counter in front of me and said, «Here.» I asked if they would be refunding me the cost of the gravy. She said, «You have to call back to request a refund.»
By the way, I do appreciate that businesses like this are really busy the week of Thanksgiving. But I will tell you that the day after my experience with The Cajun Turkey Company, I went to HoneyBaked to pick up a ham. They were nice, professional, and efficient. Although the line was out the door, I was in and out of there in a matter of 15 minutes.
If you don’t care about things like customer service or having the item that you reserved and paid for actually available when you pick it up, then you might not mind The Cajun Turkey Company.

Seemed like a strange fly by night operation when I stopped by on the Saturday before Thanksgiving. They are temporarily located in an office off of Proton Road, quite near where I live. You walk through an unstaffed reception area and a couple of messy looking offices to a loading dock in the back of the office. Deep freezers lined the walls and a u– haul truck was parked behind the open bay door. Okay, so not fancy, or businesslike for sure.
Despite my misgivings, I went ahead and ordered the fried turkey breast dinner. The guy who took my order gathered the items on the list, taking his notebook with him. He was not overly friendly or festive, but customer service was pleasant enough.
I walked out thinking, did I just spend a hundred bucks on a bunch of frozen foods? But, eh, I was on a mission to try something different. Let the good time roll!
The turkey breast was way too spicy for me, but that’s just me. If you like a lot of heat, it might be right up your alley. I will say that it was quite moist after reheating. It didn’t have a nicely browned appearance, but rather looked sort of pale and anemic. No warning of the heat that lurked inside!
Following the direction sheet, I warmed the turkey breast inside the foil wrapping it was packaged in. Sounds like a plan. Probably helped it to stay moist during reheating. But, it was quite a challenge to remove tightly wrapped foil from a very hot turkey without getting burned.
With the exception of the bread pudding, the sides were not great at all. Full admission, I didn’t try the gravy. Fortunately, I made my own stuffing and gravy.
At the end of the day, I just don’t think that the quality of the products was worth the price. Nothing was awful, but neither was it anything I would look forward to ordering again.

I pre ordered the «lightly seasoned Cajun Fried Turkey» a week before thanksgiving, and I chose the 2 day shipment (additional cost) to insure I receive the Turkey in time. Since I didn’t get a delivery in the expected time I called them, and the answer was «Sorry we sold out on that turkey so your order was never shipped, all I can do is give you a refund». That was on thanksgiving eve. They didn’t have the courtesy to contact me days before to inform me of that and give me a chance to change the order or even order from another place !!!
«Best Turkey in Dallas» is worth nothing with horrible costumer service !!!

My office ordered turkey from here 4 years ago and it was awesome! So I ordered one the following thanksgiving for our family dinner and it was a hit. They don’t have a store anymore so I dont know if that has affected things, but their secret juice in the turkey is really tastey.

The good: I attended the «tasting «4 days ago. Great event as they served samples for free of their products and also beer, wine and water.
The bad: I «pre-​ordered «my turkey and bread pudding with white sauce as the turkey was not available the day of event.
& the ugly: I called in the day of pick-​up… Today, as I was instructed to do so to insure my items were in. Girl who answered line said… Yes my items were in… Well I get there. My turkey was a higher price than I was quoted… And guess what? They have decided to no longer carry the white sauce… (From 4 days ago, that I could had bought the day of «tasting «, but lady suggested I pick up all items together, so silly me I did.) What was the point of ordering ahead? One would think that my items would had been set aside… Or that I would have been contacted ahead of time to be notified. Because after all I did give them my phone #… Womp…
Well… We will see how this turkey turns out.

I had really high hopes for this place, as they were voted the best turkey in Dallas. I went ahead and ordered 2 complete meals to feed my big group. I put on the instructions that I would not need it shipped, that I would pick it up instead on the day of my dinner. All that information was in the order. When I went to pick up the dinner, it was not ready. They had a tasting that day and their focus was on that. Unfortunately, they also were out of the sauce that went on the turkey. Instead of reimbursing me the cost of the sauce, they put in some sort of sauce that I did not want. It was then that I realized every single item was still frozen solid. The order instructions were not read at all. The woman that helped me freaked for a second and tried to find thawed items, as she realized she didn’t read the note I left. She couldn’t find anything. She assured me that I could thaw and heat the items in time for my party. She was wrong. My turkey and ham were both still pretty frozen after 5 hours of thawing in the sink with water. So, after the 1 hour and 30 minutes of cooking in the oven, it still wasn’t ready. I am livid with the whole situation. Had they read the notes and informed me that I needed to come earlier and that they couldn’t thaw my items, I would have come earlier.
As for the sides for the dinner. The potatoes, gravy and green beans came in a pre-​made dish. It was from a company called Praters. It was not homemade by this company. I could have gone to Walmart and bought the Bob Evans side dishes for cheaper and the same quality. The only side dish that seemed like it was made by this company was the sweet potato casserole. It did not have any topping like the photo shows. It was also the consistancy of soup after thawed. It tasted pretty good, it was just very runny.
Overall, I was very stressed and disappointed with this whole order. When I picked it up, the workers were so frazzled from the tasting that they did not even offer to help in any way or make it right. I don’t see myself ordering from them again.