The Childress Fabrics and Furniture

Very disappointed in level of service. I arrived 32 minutes before closing and building was locked, employees gone! I called and spoke with manager or owner at different location. She apologized and said they may have closed early due to holiday hours. Holiday hours??? It was December 30^th… the day BEFORE New Year’s Eve! I drove 30 miles! How about actually working the hours you advertise!

Horrible customer service!
I ordered some pricey fabric in July 2015 and was told it would be available in 10 days. Never received a confirmation call or update so I went into the store. My sales rep, Mary stated my order still had not come in after some time. She stated she would check into the matter and call me back. Never called. I call and requested to speak to manager and got the run around. I placed several other calls. After about 2 months (Sept 23, 2015). I still have no fabric. I have requested a refund with my credit card company. I will NEVER use these people again.

Needed a custom tablecloth. These guys had great choices in the fabrics, had fair prices and followed my instructions completely in creating the piece in their workroom. Very happy vibe in here.

I went to Childress for my custom drapes even after reading these reviews. Mistake. I figured that I would be different as my mother has been doing business with the Childress family for years. Back in October, I went into the store after calling to bring my fabric and my measurements. Kottun, who I was supposed to meet there, was not working that day, after I was assured he was. After 30 minutes of just standing around trying to get an employee to talk to me, I was told he would call me the following week. He did, follow up is rare in this story so this seems exciting now. I explained to Kottun that I do not have a lot of experience with drapes and would like a little help with the order, didn’t happen. He passed that responsibility off to Lilly who was to call me next. She did! She was great, I thought she understood what I was looking for and how to achieve it.
I got a call from Kottun a month later that my drapes would be finished early and I needed to come in and order my hardware. I go into the store, as he asked, he informs me that I need to go to a website to see the styles, call him back and order. I asked why it was necessary for me to come in, he says it’s because he didn’t know what style I wanted??? I go online and decide to order through the company he referred me to, I call Kottun to explain this, he isn’t exactly pleased.
Two weeks later the hardware comes in and I call Kottun to schedule the installation. He asks if he can run the remainder of the payment, I say yes (stupidly). The installer comes, he is Lilly’s nephew. He was greatly helpful especially when I realized these are not the width I ordered and the upstairs drapes are a pair instead of a panel. I looked at the «order form» which is exactly what I gave Kottun almost two months earlier in the store, they apparently did not add the window width to the amount I wanted stacked. The nephew then points out that for $ 70 he would have come out and taken measurements and walked me through the process. Childress never informed me of that even after admitting to be a novice. Nephew assures me that this is all fixable and not in fact an almost thousand dollar mistake.
So here we are two weeks before Christmas and 8 weeks since ordering, and I have to call Childress to figure out what’s going on now. I have never encountered such a rude and miserable person, Nancy, was so unhelpful during my two status calls to them. Nancy blatantly lied to me about consulting with a manager on how to proceed and when they would call me, I pointed out the lie and she yelled at me. I called the Addison store to try and speak to a manager, I was assured I’d get a phone call. It’s been 2 weeks, nothing yet and no call back from anyone on when I can expect my drapes and what I can expect when I get them. Maybe because I canceled payment to them they are withholding? Maybe management will see this and call me? I’ll post back to inform how this all shakes out.

This place is really really expensive and they dont have much in stock. Went to Cutting Corners in n. dallas… TONS of nice fabric in house… and really really cheap.

Never again. I ordered one yard of fabric online, which was supposed to have arrived in a week. I have now been waiting for a month. I have phoned them 10 times, and every time was promised that someone would get back with me. Nobody ever did. When I called last week to follow up – again – I was promised that the fabric would arrive this week. Here it is Friday, and STILL no fabric, and no follow-​up.
Sure, it was just one yard of fabric – certainly not a high dollar order. However, I have spent many thousands here in the past (and those days are in the past). I cannot recommend this company.

I have used Childress to source fabrics for a few years and recently ordered some custom drapes from them. The experience has not been pleasant and I would caution others from using their services for custom draperies.
When I went in to place the order, I was quoted 3 – 4 weeks to complete. The original deadline came and went without any communication from the store. I followed up and was told an additional week would be needed. Needless to say, that week also went by along with 3 more, numerous calls and several in person visits before I finally received my order at 9 weeks.
The quality of the finished product seemed good, but on installation I found that they had not been made to the specs detailed on the invoice (they were short). They had to be returned for alterations. Now, they are 10 weeks late and counting.
Throughout the process some of the employees were helpful, but if you are looking for compensation for incompetence… you will not find it here.
I’ve been left with the sense that the owners don’t really care about their customers, or the fact that those customers have businesses and customers of their own. Now that I know that, I will not be going back.

I’ve been shopping here for years. It’s family run and I’ve never had anyone be less than kind and helpful. It’s a giant warehouse so if you are expecting a sales person to rush up and hold your hand, it’s not the place for you. This is where the designers shop and they know what they want. That said, if you need help, go look for it and you’ll get it! The selection of fabrics is the best in town. My only complaint is that I generally have to hit the Addison store as well as the Ferris Street shop (off Good Latimer) as they carry different fabrics. I’ve had custom furniture made and it has been ready exactly when it was promised to be ready. You can take them a photo of a piece of furniture from a magazine and they’ll make it for you!
Prepare to spend some time there as the selection is vast. Wear comfortable shoes and don’t be put off by the Ferris Street location. The minute you turn the corner you’ll see the designer’s Mercedes and BMW’s and you know you are in the right place!

I have visited and shopped Childress Fabrics on many occasions and recently I noticed they started selling pre-​made panels. I went to the Frisco location and decided I would go ahead and order some panels due to some very friendly advice of a guy working there. I was told that if I decided to order the same fabric that the panels were made out of it would take 12 weeks to arrive because it had to be shipped from China and was told I could have the panels in a week. Well I took a couple of days to decide on the color of fabric and went back to order. When I went back to place my order at the Frisco location I was then told it would take 3 to 6 weeks to get the panels in. I asked them why it was different from what the other person told me and they were looking at me like I made this conversation up. Well I decided to order because they made it sound like it wouldnt take more than 3 weeks. Also, I had to pay for the shipping to their store and if I wanted them to be shipped to my house I would have to pay additional shipping. I have ordered fabric from other fabric stores and never had to pay for shipping to their store and thought this was strange. I decided when they came in I was going to speak to a manager because this is not what I was originally told when speaking to this other person. Well I got a call a few days after ordering and was told they would be in about 3 weeks. Well 3 weeks came and went so I called to see if they could check on my order. I was told they would call manufacturer to check on my order. Well they never called me back so I had to call Childress back again and then had to wait for them to call me back later because I guess the only person that knows about any of that stuff was helping another customer. I was then told they would be in by the end of the week but for sure by monday. Well Monday came and went and no call. So I called again and they said they would have to call the manufacturer to check again. This time they actually called me back the same day and told me that I might get them in a week. She didnt offer up any information about why it was taking so long until I asked them. They basically gave me some story about how they had to order them from china and they were behind in their orders. Also they said they were having problems with getting their supplies through customs which to me sounded like a bunch of BS. I have worked for a company that occasionally required me to send hazardous materials to other countries and if you follow the proper paperwork their never a problem so I have a really hard time believing getting fabric through customs is a difficult task. I still haven’t received my panels which was a pretty expensive purchase and not really sure if they will get here any time soon. I would highly recommend not ordering any kind of product from Childress fabric because they obviously have no idea what they are doing. Once my panels come I dont plan on spending any more money in this store and will take my business elsewhere.

Horrible customer service! I ordered some pricey fabric and was told it would be in that week. Never received a confirmation call or update so I called the store. No one had any idea what I was talking about and the person on the phone told me he would check into the matter and call me back. Never called. I placed three more calls while I was on vacation only to find out the order had still not been placed. I still have no fabric. I will NEVER use these people again. To make matters worse they are rude!!!

Take your furniture for recovering, or select the absolute perfect fabric for custom build, drapery or upholstery at your own risk.
TERRIBLE client service.
Made the mistake of ordering a $ 3000 custom sofa from Childress. My deposit was cashed quickly. My sofa only came to me after months of prodding, calling repeatedly for status updates, and threats.
A second project at the shop for reupholstry still hasn’t made it back to me after 6 months and I can’t get anyone from the workroom to the owner to make a simple returned phone call with a status update.
I use these types of fabric stores alot, this one was a mistake and is definately taken off my list!
Even the owner doesn’t read email or return calls.

This place is just amazing! Fabrics fabrics everywhere… all kinds of buttons and do-​hickeys and thingamajigs your heart may desire! I went in to look for a pattern I saw online, wasn’t in stock and the young later Kristen helped me look for the books. She actually HELPED… then we say the swatch and both through… ewww. So, around the store you go, looking for that piece that catches your eye… pssst, over here, I’m the one.
So I spy a fabric I like, she checked it out and says «you’d better take some swatches home to check it doesn’t clash with your paint, then you can call me for a price.» I also found a thick spiffy sale remnant that I’ll make into a carpet for $ 10!
They make stuff here too, so I will put in a call to Kristen for a price on some window scarves and bedding! Woohoo… they have really interesting furniture pieces too.

My go to place for fabrics. It is unfortunate that I have to spend about $ 75.00 dollars on gas to get there and back. I love Dallas for all the designer fabric warehouses, the World Trade Center and other to the trade only businesses but I dislike Dallas for being three hours away.
Originally owned by Barbara Childress and opened in 1958, the mill direct warehouse has grown to 70,000 sq. ft. Now operated by Ken and Nancy Childress, there is an upholstery shop and a custom lighting and lamp section.
Yesterday I strode through Childress like a crazy person snatching samples right and left. I did not want to spend the night in Dallas and knew there would be traffic on the way back. It was a great trip and I came back with about 25 fabric and trim samples for my client. Whew!
During my visit, I saw some very cool pillows featuring safari animal prints applied to leather and framed in contrasting Chilean leather. The lamp shades are always fascinating because they are custom made by applying rich fabrics to the shades and adding decorative trim.