The Pooch Patio

I came in to do a tour to check the place out for my dog. Sarah I think was her name was pretty helpful but, the place was nasty and stunk. The grooming area was hot and so was the kennel area. I am sure in the summer months it’s steaming. The daycare area for larger dogs is not climate controlled. I saw no water in kennels. Not the place for me or my pup.

I’ve been bringing my two Yorkies to the Pooch patio for about one or two years now and they are always fantastic!!! They let me text pics of what I want for the cuts and they keep notes under each dog to remember exactly how to repeat the same cute lil cuts. Cole is whom I always request and he never lets me down! His work is impeccable and the front desk staff is beyond what I could hope for. Thank you all so much for your great work!

It’s nice that they have cameras in the dog play areas that you can watch online, but when I watched my dog for a while I didn’t see anyone in the play area with the dogs monitoring their behavior. In fact, all I saw was a lady walk by and spray my dog in the face with water TWICE! I saw my dog barking the whole time in there which clearly tells me he wasn’t much of a fan. PS– Parking sucks but people were pretty nice.

A piece of Heaven on earth for dogs! Seriously, this place is awesome! My George (foster — Beagle/​Pointer mix) literally drags me from the car up to the front door, so ready to play hard with all his pooch pals. He comes home from day care so exhausted, sometimes so much so, that he goes straight to bed without even wanting dinner! That’s the sign of a GREAT time! The staff is really great and it is evident they love what they do! I simply cannot say enough good things about the Pooch Patio and my George agrees!

Wonderful staff who do an outstanding job in all areas. Will definitely recommend to anybody looking for a place to take their dogs.

Excellent place for grooming and baths. My pups always come out happy, smelling great and always get what I ask for on their haircuts. I always recommend Pooch Patio to anyone needing a groomer for their fur kid (s).

After taking the dog here for over a year now, i am so impressed with everything here. I’ve done grooming, boarding, and daycare. The staff are great and really love dogs. It’s nice to get updates when Gatsby is at daycare, complete with pictures. Shera is so good with him, he loves her!

We take our pups every two weeks now that we are on the monthly plan. My dogs love coming here.

I tried several other groomers and was unhappy. I made an appointment and asked questions about the services and I felt really comfortable. When I picked up my buddy we were both happy. I will be back. Next time I will make sure I have enough time for a drink!

The Pooch Patio is my new go-​to place for grooming! We have a Briard who has a long, dense coat. During our recent move, we neglected to notice that he was getting quite matted on his chest. My regular groomer said he had to be shaved down. Needless to say, we wanted to avoid that if possible. I called around and was finally referred to Tyrone at PP. He did an excellent job, was able to get all the mats out with no shaving. The entire staff was very friendly and helpful. I don’t live anywhere near PP but it will be worth the drive!

The Pooch Patio does the best grooming around! My mini poodle is 7 and we have lived in 3 different cities since, so we have tried a ton of groomers over the years. Pooch Patio is definitely a top competitor. I can tell that he does not feel threatened there and that it is clean and sanitary. They always give him a great teddy bear cut and follow my requests each time. I also love that if I am not happy with a length, they will take him back right away to clean it up for me.
A big plus is that you can see the groomers working when you come in. I love the transparency (no pun intended) of the grooming station and that you can see how well they treat the animals. My only complaint would be that it is about $ 10 more expensive for the same grooming I got in other comparable locations in DFW, but you get what you pay for!

Take my dog care for daycare, she seems to enjoy it. Also the staff is very friendly. They remembered us after the first visit.

I took my papillon here to get groomed. I specifically asked not to give him a sanitary cut. They not only gave him a sanitary cut they cut his skin. It took several days for him to get over it.

Very pleased!
Took our Airedale terrier here a bit back for his first haircut. Groomer knew how to pull off a traditional Airedale cut perfectly.
Will definitely return.

The people were nice when we went for the first time. I suppose this would be a good place to go if your dog needed a full-​blown grooming or trim. I have a dog that doesn’t need to be groomed except for his paws (and toenails clipped). They no longer do paw trims unless you buy the grooming package, so we will have to take our business elsewhere.

Absolutely loved it here! We held a Gotcha/​Birthday Party this past Sunday and The Pooch Patio now has lots of new fans! Seating was plentiful and Sarah was awesome to work with. The dogs enjoyed the Pupcakes a lot!
We had a wide range of drinks: mimosa, coffee, tea, and lattes. Everyone enjoyed the drinks. I’m very happy with the prices, the environment, and the people at Pooch Patio. We will definitely be back with the gorgeous weather we’ve been having!

I have been taking my Dobe to The Pooch for baths for the past year-​and-​a-​half and couldn’t be happier with their service. My boy is large male aggressive and, consequently, has special needs that were immediately understood by Sara (h), the manager. She is amazing. She sees us coming up the stairs and makes sure it’s safe for all concerned for us to check-​in. Tyrone has taken care of my dog’s grooming from day one at The Pooch and my 80+ pound baby is like putty in his hands. The «hair» dryer is not our friend but Sara and Tyrone picked up on that during our first visit and agreed that a quick towel dry was enough to do the job and get us on our way as quickly as possible. Seriously — a bath and nail dremmel — we are in and out in under 15 minutes each and every visit.
For obvious reasons I cannot utilize The Pooch’s boarding or day care services, but if I could, I would do so without hesitation. The personal attention and care this team provides is top notch.

We bring our puppy Bailey here very frequently. We have tried their doggie daycare, grooming, and boarding. The staff is very knowledgeable and friendly every time. They have a good assortment of dog food and treats too. I love the webcams. The prices are reasonable, especially for Dallas.

I brought my dog here for a birthday party, and we got lucky and were the only ones out on the patio. Set up with the concept of a dog park where they could run around with double doors so you don’t have to worry about them getting let out. Brought a dog cake and ordered mimosas, it was a great time and I love anyone that is centered around pups or at least dog friendly. Easy location to find too.

Great staff, easy parking, great with my two girls. Wine and coffee bar as well as pet supplies. One stop shop!

I’ve been bringing my dog here for the past few years, but I won’t be back anymore. The last few times I’ve come they never have any records of my dogs vaccinations & it’s this whole big thing… every single time. So I have my vet fax it over again, they receive it again, and then the next time I come they all of a sudden have no records. And they are often quite rude about it on the phone.
But then earlier this week I called and set an appointment to have my dog groomed this morning. I showed up a little early, because I couldn’t remember what time drop off was at, it was like 8:40. There was a man who worked there that was walking in & told me that drop off was at 9. So I waited in my car until 9AM and a girl came & dropped off her dog, at exactly 9AM and so I waited for her to leave and then walked up there. The lady I talked to was extremely rude and told me that they didn’t actually take dogs until 9:30. I told her that I talked to a man who said 9 and she proceeded to tell me that there are absolutely no men who work there. We argued about it for a minute, because I had seen him there before — he’d brought my dog out to me prior times that I’d taken him there — but yet she was adamant that there were absolutely no men who work there. Until, finally she said, «well, we do have a man who works here.» I should have said something about the other lady who had literally just dropped her dog off two seconds earlier, but I didn’t. I just walked away and I won’t be back. Too many experiences with rude employees.

Nice place, decent grooming, but poor customer service. Incredibly rude on the phone and in person.

My fur baby has been going here for almost a year now but after today I decided I MUST write a review. Let me start by saying I have an Old English Sheepdog that requires a lot of grooming.
My very first experience here was not great. The groom looked okay but he had some skin issues from over brushing that caused irritation. I called and talked to Sarah and emailed her pictures of the scabs I found. Upon seeing the pictures she apologized and told me my next groom would be free and that he would now receive VIP treatment! His grooms are $ 100. Needless to say they won me over for my business.
I have not had any issues until today and have been extremely pleased time after time. I decided to get a «summer cut» to help with the heat. I sent pictures for my expectations since it would be a drastic cut. The groomer did an excellent job everywhere except his face. She butchered his face so much that he is unrecognizable. I was in tears when I first saw him and I had already paid. Sarah looked over the pictures I sent prior to the groom and her instructions for the groomer and immediately apologized. By the time I was home Sarah had called to apologize and let me know that she voided my transaction.
Everyone needs to know that Sarah’s customer service is TOP NOTCH. I highly recommend Pooch Patio even after my issue today and I will continue to be loyal.

I adopted a 2 year-​old rescue Great Pyrenees two weeks ago and as Pooch Patio is a hop, step and a jump from my front door, the choice was obvious. I’ll preface by saying that I have visited once before, as non-​dog owner to have Mimosas.
I took my dog to his first round of Doggy Daycare the Sunday prior to my most recent visit. As my primary point behind taking him was to begin socialization, they kindly and attentively listened to my first time dog owner concerns; i.e., he is great around people (even strangers) but I have no clue about other canines. They staff took the time to educate and make me feel comfortable about the process, including alternative actions if he became antsy or aggressive.
When I picked him up that evening, they took the time to give me a debrief of his stay, inclusive of his behavior. This made me feel very comfortable about their operations as they genually care about the experience of both the dog and human; further, it provided me with some action items to work on at home.
Yesterday and almost a week later, I took him back for his second Doggy Daycare stay, along with a bath — I knew going in that this instance would be more of a challenge as there are many more dogs in-​stay on a Friday versus a Sunday. As to establish the best possible foundation and as I was one of the first arrivals, the staff came up with the idea of cordoning him off as to allow for a simply introduction when the other large breed’s arrived. (I should probably mentioned that my dog is big and that they separate by size…) This thoughtfulness and prudence again gave me 100% confidence and trust in their methods. Throughout his stay the staff could tell that he was a bit scared and insecure about being around so many other dogs; they attempted to introduce him to the «pack» on 3 separate times but the result was him showing aggression (no dogs were hurt) as a result of his insecurity. In the end, they chose that it would be best, for him and the other dogs, if he were separated for the remainder of his stay.
The staff called my cell-​phone to advise me of their attempts, the results and their plans to separate him for the remainder of his stay; again this directly lead to 100% confidence in them as they showed care for my dog and the pack. Mind you that I want my dog to become socialized, but definetly not at the expense of someone else’s pet. Moreover, they took additional time on the phone call and offered theories as to the root-​cause of his behavior and ideas for assistance (i.e., training). They also notified me that they were NOT pushing the kill-​switch (mind you he didn’t hurt anyone or any dog) on possible future experiences (post-​training and remediation of this behavior, insecurity, etc.) at Pooch Patio.
WOW, this business and its people care!
So in recap of their awesomeness:
1) They listened to my concerns and help to comfort a new dog owner
2) Debriefed me with the right information, after each stay
3) Gave theories and advice based on their observations of him and experience in the industry
4) Provided a training/​coaching referral and the possible opportunity to circle-​back once my dog and I have worked this out
5) And as for the grooming = Home Run. He looks fantastic
Whether or not my dog and I work this out and make another attempt, I will refer the Pooch Patio to everyone I know without reservation. Solid work folks and I’ll definitely be returning for more grooming!

Pangs me to write this review. I used to take my lab here for grooming and the staff was always sweet and she consistently came out looking great. That was over a year ago. I took my border collie/​hound pup in to get groomed today. He is an adorable mutt– a rescue puppy who loves people and loves dogs. Seriously couldn’t hurt a fly.
This morning I dropped him off, ordering a basic bath with a tooth brushing. I got a call around 11:15 and couldn’t answer bc I was in a meeting. The voicemail that was left beyond bizarre… They said that Cruz would be ready for pick-​up within 15 minutes, but that he may be wet because he was salivating profusely because he was so nervous in his kennel. They seemed completely ambivalent to the fact that he was so scared… Instead emphasizing the way he looked. I called them back as soon as I got out of my meeting, and the lady I spoke with basically repeated the voicemail verbatim. I told her that I unfortunately Had a meeting at noon, and asked if she could put him in doggy day care with the other dogs because it would ease his nerves until I could come get him at 1:30. She told me that his vaccine records were not up to date, and I assured her that they were. Regardless, I called my vet, and they informed me that pooch patio had called them already that day, and that the vet had confirmed that all vaccinations were up to date. The vet agreed to send over the vaccinations anyways. I called pooch patio back to ask it they could now let Cruz go to doggy day care. Now she decided to bring up the liability form that I need to fill out. I understand the need for a liability form, but I am so confused as to why they couldn’t tell me that from the beginning. At this point it was 12:15, and I was late for a crucial work meeting. The lady on the phone did nothing to alleviate my concerns, nor did she offer a solution to Cruz’s anxiety-​ridden predicament.
At 1:30 I finally arrived to an empty pooch patio front desk. It took somebody 5 min to get to the counter, which seems like a lifetime when you’re a nervous wreck over your dog. When somebody finally came, she took my credit card and charged me $ 50. The price of a «giant dog». Cruz is 49lbs. When I disputed the price, she told me that their prices had gone up. I proceeded to pull up their website and prove to her that the cost should be $ 35. Not $ 50. She ended up voiding the transaction and recharging me for $ 35. She did give me a 25% coupon for Cruz’s next basic bath visit.
Hopefully pooch patio was just having an off day, but I was completely bummed out by the service. I, as a dog lover, could never keep a dog crated up if he was showing such evident signs of distress. I think there could have been an alternative, and the staff’s ambivalence to my dog’s stress really turned me off. Moreover, no one was very friendly, and the attempt to up-​charge me was just icing on the cake.
I will say that Cruz did look great leaving, and this is an isolated incident. Cruz has been to the patio one other time, and my lab had been at least three times. We have never had any other issues.

Update: Bottomless mutt-​mosas + Sunday football on the patio + Puppy playtime = Happy owner and pooch.
You guys gotta take advantage of the daily specials here:
Yappy hour from 4pm-​7pm daily and bottomless mutt-​mosas ($ 10) on Sundays. They also have wonderful coffee options in addition to the bar. I happen to love their chai lattes. This place remains the ultimate spot in Dallas for anything pooch related. You never know who you will see here.
We all know they do spectacular grooming (variety of styles, dyes, you name it!)., but I have to highlight some of the other unique services they offer:
— Dog Boarding
— Doggy Daycare
— Pooch Party Packages (Birthday, Bark Mitzvah, The Mutt Makeover, New Adoption, Etc.)
— Pet Apparel/​Wellness Boutique
— Doggy health report card after each grooming