Thomasville of Dallas

Stay away over priced poor quality and customer service is horrendous. Purchased our second round of living room furniture came in in a reasonable time then the fun began. After 30 days of having the furniture it looks like we had had it for 5 years the cushions were breaking down the fabric look pitiful, oh and we travel a lot so were not home that much, and do you know what they did NOTHING!!! They won’t even call us back. Go somewhere else this is the worst experience I have had with a so called better quality place. Would like to give them a zero star rating but Unilocal won’t allow.

Thomasville has great furniture if you can get them to deliver it! I placed an order on 8÷30÷2013 at the Thomasville Dallas, TX location. I ordered living room furniture (sofa and two chairs) and dining room furniture (table, 6 chairs and buffet). At that time I was told it was a 6 – 10 week estimate for delivery. I have received everything except the buffet. It has been 15 weeks.
I called the store at week 11. I was told that somebody from operations would call me back. A week later nobody had called. So I called again. I was told the store was swamped and somebody would call me back. Five days later, I received a message stating my order would probably be delivered after Thanksgiving and I would receive a call with more specific information. I called the store on ¹²⁄₁₀. I was told that I would get a call that day or the next with an update. I have yet to receive that follow-​up phone call.
Every time I call the store, I get nothing! Thomasville has taken my money and I haven’t gotten the buffet! More importantly, I have a formal dining room that has a table with custom chairs without the matching buffet. I didn’t spend this kind of money to have a half-​done or piecemealed dining room.
I am failing to understand why nobody at Thomasville could proactively communicate with me. I am failing to understand why nobody can give me a status on my order. I am failing to understand why furniture (which is not customized in any way) can’t be made and delivered in 15 weeks!!! Missing your delivery estimate by a few days or a week is one thing. But missing it by more than 5 weeks (50%) is ridiculous.
Needless to say, I am beyond disappointed with Thomasville at this point because of the lack of communication, lack of customer-​focused processes and low-​tech approach to customer updates.

My husband and I visited Thomasville recently after receiving their catalogue in the mail and liking their furniture.
We just bought a house, so we’re immediately in the market for a dining room table and furniture (chairs, settee, console table, etc) for our formal living room. We looked around and found a settee that was just what we were hoping for, shape and size-​wise.
We were assisted by friendly staff, that brought us over to the fabric area. HEAVEN! I was excited and overwhelmed at all of the options to choose from, though the designers helped us with our choices after understanding the room, and our taste more. We ended up going with a classic cover (with some unique qualities) for the settee’s fabric, and then had some fun with the pillows that come with it. Since everything is designed (there’s nothing in stock) you can really create exactly what you want.
While they are on the pricier side, if you’re in the market for fine furniture that is exactly what you want, Thomasville is worth the price!