Verizon Wireless Store

Aaron the manager and his stooge Omari provided us with the worst customer service experience I have ever had. They were rude, uninformed, insulting, and dismissive. I walked away from the encounter with the distinct impression that Verizon didn’t value me as a customer.
I’ve been with Verizon since 2008, but other providers are suddenly much more attractive after the horrendous treatment we received from this location. We walked in looking for options on our plan and found only disrespect. Wow.

Well I have been with Verizon since before they where Verizon and have always been pretty happy with the service, well not today. Got to this store at 7:00pm they have 3 sales associates and about 12 people waiting to be helped. 1 associate left as soon as they finished with their customer at 7:15/20 pm. Great this is getting worse. It is 8:00pm and now we are locked in the store with with 8 people left. But the sales associates are still helping the same 2 sets of customers they where when I walked in. O wait one guy just started helping another new customer. Yay I am a little closer.
I am thinking to my self didn’t apple just launch a new phone? You can’t tell me this store is that incompetent that they only staffed 2 people? If you are short staffed shouldn’t the managers be working?
Well it is 8:58pm and I just got home! It took Mark the Solution Manager 20 minutes to get me squared away! He was super nice helpful and knowledge! So if I could give him 4 stars I would but I can’t so here is the rest of my rant…
Remember I asked about the new I phone?! Well that is why they are short staffed today! It appears that the staffing manager did not care about staffing on Monday night because all associates where required to work 6 days in a row. They could not help but be short staffed today. They can’t force staff to work7 days in a row. Well it is call staffing you have to make sure that you are covered at all times.
So this is my conclusion… This Verizon store appears to have no concern about their customers time. It took me 2 hours to do something that took 20 minutes and it made Verizon $ 2000 Easy because I added 2 years on my contract to upgrade the line. So thank Verizon for wasting an hour and thirty minutes of my day.

Came in because my phone broke. The service was very prompt and friendly throughout. He gave me multiple options for new phones given my criteria (android, small, inexpensive). He also helped me reduce my plan rate so that I could afford to get a free tablet while adding a $ 10 charge per month on my bill. Although I didn’t want to add to my bill, of course, I ended up paying the same amount by reducing my data amount that I used… so free tablet, woohoo! He also didn’t try to sell me a bunch of accessories that I didn’t need, which was appreciated.

I walked into the Verizon store today because I thought my phone had broken. The staff was so helpful and I was in and out very quickly.
The store itself is really new and well kept. Even though there were a few people ahead of me in line, there was a seating area for me to sit.
I will definitely come back if I have anymore problems with my phone.

This store was a little hard to locate; it’s in a shopping center at the north corner of two fairly major roads (that’s right, north corner — the roads run diagonally). The building is quite new, the store is roomy inside and there’s good parking access.
My quest on this visit was to have the store verify a used phone purchase (i.e. make sure its ESN hadn’t been blacklisted), and the assistant manager verified the device pretty quickly and I was on my way. The other employee at the time seemed to be helping others in a professional and courteous manner as well. All in all, a brief but good visit.