Veterans Affairs Medical Center

This VA is known for the worst customer service. I had people hang up on me, put me on hold for 30−40minutes waiting for me to hang up.
Most of the VA workers hate their jobs, and since there is no customer service standards, they treat soldiers like shit.

I’m not certain why the VA has such a bad reputation. The Dallas location has always been very helpful and extremely accommodating, scheduling an mri appoint for me at 8:00pm to avoid the use of personal time. From admin to nurses to doctors they have always been very friendly and upbeat. The only areas which I’d say need addressed is lobby area cleanliness and parking signage. The lobby area is part on the patients, but finding parking outside the main lot can be difficult with no signage letting you know you can park in any available spot without issues. Overall, good people and real pleased with them.

You will be waiting to wait! Started visiting this VA in Oct of 2014 for an injury while serving. Now Aug of 2015 and (three primary care doctor visits later) I’m able to see a podiatrist. But wait, two days before the appointment mentioned, that clinic calls to cancel my appointment and tell me I won’t be seen for another two months.

I volunteer at the Veterans Recovery Center NTVA Dallas, teaching computers, creative writing, & drama therapy. This outpatient multidisciplinary program enables Veterans living with PTSD, addiction, TBI, & other mental health issues to learn to live & prosper & give back to their communities.
In addition to the classes mentioned above, other sessions offered are painting, Bible study, group therapy, social skills, DART Around Dallas, Tai Chi/​yoga, cooking, gardening, & the VRC Basement Band. New classes are offered each semester.
The staff & new therapist are well-​trained & educated & eager to help Veterans learn to start living a creative, positive life. The staff has years experience in hurtling government forms & paper work.
The VRC motto: Veterans Helping Veterans says it best.
I agree with several comments – the parking is horrible. I park off campus & walk 10 minutes to Building 6 & let the fun begin.

The employees are friendly & fast! Parking kinda sucks, but its good other than that.

This VA has improved drastically over the last 4 to 5 years. Due to the booming demands the VA is outsourcing allot of the lesser tasks of blood work and routine physicals. There improvements to parking are also showing potential for the demand as its been a huge draw back for vets that have 730 or 800 appointments and having to search for over 30 minutes after battling 30 to 45 min Dallas traffic.
Hopefully the stacked carports will be finished in the year or two to come. Other than that doctors are finally listening to the patients and getting them the help they need.
I’m rating this 3 stars at the moment as my previous rating wouldn’t have been anymore than a 1 star.

I swear I hate coming here with a passion. No matter what time my appointment is, I arrive no later than 0730 and just stay in the vehicle. It’s overly crowded, but it’s to be expected at such a heavily populated veteran area. I’m sure many will be happy with the opening of another garage one day. I’ve never waited long for appointments, which is a plus to the horrible parking situation.

Extremely bad behavior to be taking care of Veterans that serve and protect Y’S Citizens!

On 1÷27÷2014 I had an appointment Clinic 1 Ophthalmology.
Prior to my appointment I asked the receptionist to see someone «in charge»
to discuss a prescription I had received earlier.
I talked to a Mr. Bad Attitude
I told him I had received a prescription ¹¹⁄₂₀₁₂ for eye glasses.
When I had the prescription filled at SAMS ¹¹⁄₂₀₁₃ the glasses were unusable
because the VA prescription was about half the optical power I required.
SAMS gave me an eye exam and refilled the prescription at no extra charge.
I told Mr. Rice that I thought he might be interested to know that one of his doctors had written a prescription that
appeared to be inaccurate.
Mr. Rice’s response to me included the following statements:
–This hospital is a teaching hospital and mistakes are going to happen.
–He asked me if I had ever made a mistake.
–If this incident happened ¹¹⁄₂₀₁₃ why I have I waited until know to complain?
–I should have taken the prescription to the VA on site dispensary to get free reading glasses and if they were ok then go pay to get better glasses.
–Mr. Bad Attitude has «private insurance» so this would never happen to him.

Horrible parking. …FREE
Long Waits. … FREE
Smell of medication, urine & old people… FREE
Enjoying a bag of popcorn on the way out.. PRICELESS

Since you can’t review an entire medical center, let’s skip to what most all patients/​visitors will have in common: parking. It’s gotten better after they put a new parking garage out back, but boy is it far — about a quarter mile from the front door, I’d say. I’ve yet to see that fill up, but the regular parking in front of the hospital is horrible.
When you’re inside, it’s gloomy and depressing since it looks like it’s not very well maintained. Men’s bathrooms are atrocious. Old and injured people in gurneys are left out in the hall throughout the building.
The pharmacy wait is ridiculous. I’ve seen lines with over 50 people, that have taken 45+ minutes to get to talk to a human being. They take over an hour to fill a prescription after an appointment on a good day.
Because it’s in the ghetto, you probably do not want to walk outside of the hospital grounds fter 5pm.
This is not what all VA hospitals look like. This is not because of government healthcare. I don’t know what it is, but it’s a damn shame to see what vets are subject to in this area. If you are choosing between Fort Worth and Dallas VAs, go to Fort Worth.

Welcome to government run healthcare. You are a number and not a person. With the exception of the doctors, nobody gives a crap about you there. They figure you don’t have a choice so they don’t try very hard. Most of the staff is apathetic at best and many are just rude. It’s time for private insurance…

The drop off area is only one way so don’t pull up all the way or you won’t be able to get back out.
It’s compareable to seeing our Veterans herded like cattle.

I’ve been to the Dallas VA hospital many a time with my Father in law, my dad and for work. We go to hand out X-​Mas Cards each year to the Vet’s. I will say, the parking does sucketh greatly ((that one is for you dad, RIP). You need to arrive at least an hour early just to park. The staff is amazing though, even though I’m not a patient, I was amazed at how many veterans who worked there didn’t want to take a Christmas card, in fear we would not have enuff to hand out to the patients. I thought that was super cool of them. My hats off to you all for putting the patients 1^st, even though you yourself served our great Nation. This visit was better than the last, the overall cleanliness of the Hospital was nice, I saw major modificiations that had been made. Just overall, a great visit. Now if you would make your parking lot bigger you’d be that much further ahead.

First the Parking is HORRIBLE!!! Arrive at least 30 minutes early to hopefully find a parking spot…
Luckily, I am able to have a primary dr outside of the VA system… I do go to the VA to utilize the chiropractors there… when I do see my VA dr I feel like I have to write down everything and say it all in 2 minutes… since they are understaffed and over worked they really do push you through like cattle unless you are dying… over all I understand they busy but I wish they would see you a little more human vs. as a check mark

If I could give 0 stars, I would. I think that speaks for itself.

This is an odd review for me, talking about free service healthcare. I have had service at many VA Hospitals in the country and this one is seriously not the best.
As with many VA’s this one isn’t in the best neighborhood and one of the staff told me the DART ride deters many from seeking service. As someone who has been using the DART to get there thanks to a broken wrist, I can see why!
The hospital is large and full service, but the parking is horrifying!
What I know is that the bedside manner of some of the docs leaves a lot to be desired… Either they are tired of what they do or their tired of Vet clientele. Either way, some of them should move on… civil service isn’t for everyone.
Don’t get me wrong, the auxiliary staff all seem to be great. Nurses, techs, etc. I’m always grateful for them.