Victoria’s Secret

I went in the store on a sunday afternoon. It wasn’t too busy, there was just a small line. I waited just to ask if I can exchange something. even though I took the tags off. So I asked the girl up front. she gave me blank stare and looked at me like I was stupid. She just nodded her head saying I couldn’t return my bra. I understand the exchange policy, but I don’t understand the poor customer service I received. She didn’t even say one word to me or ask what was wrong with the bra. While I was walking out the store I asked a girl up front for some help with the bra. If she can just help me adjust it and that I already knew that I couldn’t exchange it but maybe she can help me? she responds with «why are you asking me?» By far the rudest thing you can say to a customer. I’m never going here again. So rude. I just wanted help adjusting my bra and I received no help what so ever. ZERO STARS.

Worse shopping experience ever. A shop attendant I asked for help to open a stuck drawer told me bluntly that I should wait because she was with another customer instead of simply opening it for me. I would not ask for her help if this weren’t for the stuck drawer.
She should have apologized on behalf of her store since it wasn’t my fault that their drawer could not be opened. She made me feel so bad that I couldn’t make any purchase at the store. Although the manager did apologize, this experience has ruined my day. Don’t think that your 20% off (which I did not accept) was going to make up for that accident.
I shopped at Victoria Secret a lot, but this is very dissapointing!

Customer service sucks at this store. When you’re buying something they’re doting on you trying to earn their commission. Have a VS bag in your hand already? Forget about it. They will look you in the eyes as you walking in and swiftly walk past you and ignore you. Get to the register and they coldly tell you that you can’t use a coupon on a transaction and won’t even attempt to honor it. Two stars for the new size of the store, so it’s a good selection, but their customer service is really lacking.

I am very disappointed in this particular location’s lack of customer service. I went in to buy a pair of leggings that were on sale and simply needed to see if I would need a small or medium. The staff refused to open a fitting room for me even though they weren’t closed yet. With the exception of one employee, the staff was rude, not helpful, and cared more about getting off from work than to help a customer. It ended up that the size I thought would fit didn’t, and when I go to exchange at my local store, there are no correct sizes and the pants are unavailable for order. If the employees of this Galleria location cared more about their level of service and about their customers, I could have bought the correct size and wouldn’t have had to result in returning my purchase. Keep in mind that even after I waited in line for 5 – 7 minutes and then completed paying, there were still people shopping in the store. My trying-​on of two pairs of pants would have made no difference. It was very obvious that I, as well as the other customers, was not a priority to this store. I do not intend to return to this location.

If you’re not a small/​medium — don’t shop here. I’m disappointed by the lack of size large panties in this store. I went in looking for two basic styles and the overwhelming majority of the selection was only in size medium. I needed large. Not a huge deal, but it seems like they’re catering to one specific audience. I’m not someone who expects every store to carry my size or have styles that flatter my body, but I would expect VS to at least carry size large.
I was looking for the lacie and an every day brief I like to wear to the gym. They had several tables and drawers of these styles and almost everything displayed was size medium and a very slim boring selection in the drawers. And, I did ask hoping they may have more in the back, but the associate seemed completely disinterested in my concern and never looked into it.

I wish I could give this location zero stars. I have been to many, many victoria secrets and this one is horrible. Staff stands around while huge lines pile up at the register. Staff is never knowledgeable about anything and never helpful. I had gone in one day with some coupons that came with my credit card and the girl questioned me on how I had 2 and then started making up her own BS policies until the manager came and corrected her. Stay clear of this store, go to Northpark or another location.

reasons for 4 stars
1. if you wear size small like me you have to get a xs because their smalls are huge. and even if you get a xs it might still be too big. i wanted this cute tank top but when i tried it on it looked like i was wearing a dress.
2.every bra i buy from here the straps always twist. i got them to measure me and the staps still twist. and my sister can never find a bra that fits her right. she wears a normal size but still can’t find a bra that fits her right.
3. it’s hard to find a plain bra thats not a push up. push ups are stupid because you don’t need them to feel good about your self. embrace the size you are born with!!! stop focusing on society wants and focus on what you want.

As we can’t give zero stars, I’m giving one. No one asked me for help — I stood at the fitting room doorway for way longer than I should’ve before I dropped my items and left. An employee walked by me 4 times, made eye contact with me and before I could ask for a fitting room, she walked off…
I don’t usually shop at this VS … I think I’ll stick with North Park Mall.
Huge disappointment

i love everything about this store well except maybe the makeup. the clothes are great, the lotions and perfumes, swim suits, and of course the braziers.
i get fitted every year or so and you should to ladies. i found that the ladies that helped me listened to exactly what i needed but also made some suggestions that i wouldn’t have thought of.
because of VS i will always have happy and great looking twins =)

Pretty good Victoria’s Secret location. Large selection of just about everything you’re looking for…