W B Carrell Memorial Clinic

I am a patient of Dr. Cooper and have nothing but the best things to say about him and his PA Mr. Santana. The PA Mr. Santana is very helpful in answering my questions and assisting me in anything I need, his secretary always returns my calls back right away and Dr. Cooper himself is very professional a fantastic surgeon.

Dr Curry is absolutely the best orthopedic foot surgeon in Dallas! I knew of him, I had actually been to him before for a fractured
ankle. But due to location and convenience, I went to a doctor in Frisco, for bunion surgery. While I am not blaming him, as every surgeon has one go wrong, and unfortunately it was me. I know he did not do it on purpose, but none the less… it had to be corrected! So, Dr Curry to the rescue! I needed a revision to the bunion surgery, followed by another revision to the second revision, which Dr Curry excepted and prepared me for! Today I was released and am so relieved, my foot is well on the way to complete recovery and I have no one to thank other than Dr Curry! He is wonderful, has a great bedside manner AND a great sense of humor!!! I will highly recommend him to anyone with foot issues!
Teresa White
PS He is the orthopedic surgeon all the other orthopedic surgeons in Dallas go to!

Tried to get an appointment for a 2^nd opinion/​consultation on my knee.
I had an accident and as a result have a torn ACL. I already saw one Orthopedic at a different practice and was only looking for a 2^nd opinion.
I was willing to pay for the consultation or use my insurance. I left a message and was called quickly back by Jerri, the Nurse.
Jerri explained that since I had consulted an attorney about my injuries none of the doctors would see me. She was rude and abrupt about it and when I asked her what I should do because I simply wanted a 2^nd opinion she said I quote «well call someone else because no one here will see you».
Very disappointed in my experience as this practice came highly recommended.
Obviously they have more business than they need and can afford to be rude and abrupt.

Dr. Cooper, team surgeon for the Dallas Cowboys, repaired my torn rotator cuff’s in both shoulders and he did an outstanding job where I am nearly full use of both arms. My pain is gone and I am forever grateful for Dr. Cooper and the Carrell Clinic.

My son had a bone bruise on his toe. We went to the ER as he was unable to walk. He got an x-​ray and spent 10 minutes with the doctor. The care was fine, however the billing is a complete scam!
We called ahead to confirm in-​network status with our insurance, which was confirmed and we paid a $ 300 ER co-​pay. A few weeks later we got a bill $ 900 saying that the doctor was out-​of-​network. So apparently the ER co-​pay only gets us access to the building, if we want to see a doctor (at the rate of $ 5400 per hour), that’s extra. It’s impractical to ask every individual doctor inside an ER if they are in or out of network, but that’s what Carrell Clinic expects of their patients. It seems no effort was made to find a doctor that accepted our insurance, which is careless.
Unfortunately, this is becoming a problem and I’d suggest an ER in a hospital that employs doctors instead of contracts with them and leaves patients to face exorbitant bills that the doctors dream up with no accountability.

I rate soft spoken Dr. Kitziger and the staff 5. ANY questions, procedures or concerns were answered AND taken care of.

This review is for the PHYSICAL THERAPY department! I have had five sessions there and I think the therapist was fine — I’ve noticed some improvement. What really galls me about this place is that before I started therapy I called with my insurance information to find out what my out-​of-​pocket would be. After they charged me that provided amount for each visit, I got a bill for a couple hundred bucks ON TOP of that! I was completely taken by surprise by the bill in the mail! Tantamount to «bait and switch» if you ask me… I don’t trust any business that is not upfront and transparent about their bills/​costs! And I am not going back… I will find someone more honorable to complete my therapy!

This is one of the best day surgery centers and one of the best place for physical therapy!

I have been going to the WB Carroll Clinic a long time. This hospital is very possibly the best around. Service is smooth & the doctors are very good. From checking in paperwork to surgery this is a nice place. I’ve had several procedures here.

Had an arthroscopy and osteotomy done by Dr. Cooper he is wonderful, had to stay two nights at the surgical center the 1^st day and night nurses and techs were awesome the second day rn and tech were no good, night shift was great and the day I left the RN and tech was awesome. Highly recommend both Carrel Clinic and North Central Surgical Center. As well as Dr. Cooper!

My son broke his wrist and the doctor (Sagett) and his nurse/​assistant, have been great here. So I am certainly not complaining about the care.
However, WATCH out for the billing department.
They say they are using a new accounting system. But whatever it is, the billing is completely off. Even the clinic cannot understand who owes what. They send out multiple invoices without any explanation of how much it is, how much the insurance paid and what part is owed by the patient. I had to call on each bill for an explanation which was not satisfactory, but went ahead and paid the invoice. After paying what was suppose to be a final invoice, another one arrived. I called and left multiple messages, no one ever returned the call. Finally got through to someone, who said that I have overpaid and that bill is wrong. Evidently, payments also do not get posted correctly. Now I am suppose to get a credit for overpaying. But they couldn’t say when that will happen. I guess I better not anticipate that to happen anytime in the near future.

Physicians were good. Thus the increase in rating the overall clinic to a 2.
Billing office cashed the check and one week after it posted generated another bill stating it had not been paid. (The account number was in the memo line and someone wrote the account number across the top of the check.) Calls to the clinic were answered by a live person who transferred me to an answering machine. Still waiting for the billing office to return the call. The amount of time spent with billing is now longer than the time my wife spent with the physician during her appointment.

Have had several bad experiences with know-​it-​all doctors who DON’T know it all. All unable to consider anything outside of their own specialty. Surgery always highly recommended!

Great doctors and great physical therapists! Very clean, great patient service.

If you break something, arm, leg, shoulder, etc, this is the place to go. They also have an emergency room for the same on the first floor.

Excellent Care and Staff, Fantastic Doctors… not to mention some serious eye candy ;-)

Dr Cooper is the best for ACL repair