Wheels America

DO NOT GO HERE! These incompetent fools are claiming I’m making this up! Sadly, this is 100% the truth. Keep in mind this is the abbreviated version of the train wreck experience.
I took a brand new 2015 factory Cadillac ATS wheel in that had a small scratch/​rash on the wheel. No cracks. After taking 7 trips to their place and waiting hours in their fume filled waiting room (when they told me a 4pm pickup time), they finally ruined the wheel beyond repair.
I emailed joe (
)pictures and asked what the next step was for them to replace my wheel, he refused. I’ve never dealt with a company with such poor skill and complete dishonesty. First time, they machined the entire face of the wheel with the wrong machine finish (see before and after pictures), and wrong color. Few more attempts at matching the color, still failed. The powdercoat was full of runs and still not a color match. They even refused to mount the tire back on the wheel because they knew their powdercoat wasn’t going to hold, and it didn’t. Their excuse for not wanting to mount the tire back on the wheel was «We don’t have enough air.» Right…
Dealing with them was a total disaster that wasted me 2weeks of my time and resulted in me having to buy a new wheel on my own.
Thanks for absolutely nothing Wheels of America.

Today has been just off to a terrible start as I found out from the dealer that I had a cracked wheel. Dealership wanted basically half my bank account for a wheel, so I had to use my Google powers to find a place hopefully that’s local that would sell my wheel and boom! found Wheels America. Spoke to a guy named Joe, completely understood the situation I was in and told me he had the good news of having my wheel in stock. It couldn’t have been any better customer service. I would recommend this place to anyone to get their wheels. I don’t give 5 stars normally, but the way this whole situation was handled so smoothly, I’m definitely a happy customer.

I’m giving this place a 5 star rating! Even after all the bad reviews I decided to take my friends advice and took my Giovanna wheel to get fixed. They also painted the wheel and it looks brand new! Joe, the new manager, was great and they had my wheel ready in less than an hour! He also notified me of their new management staff. No more bad customer service peeps. They were great!!!

Worst place ever. They melted and warped a wheel I had sent there just for curb rash. They spent a month back and forth from my shop and they never got the wheel right. How are you gonna claim to be a wheel repair shop but can’t even repair a simple factory wheel? On top of that I was on their Facebook leaving bad reviews and instead of owning up to anything or apologizing, they do damage control and delete any bad reviews towards them. NEVER DO BUSINESS WITH THIS COMPANY. THEY ARE SHADY AND THEIR WORKMANSHIP IS CRAP.

They just recently got a new crew. Things are chaotic. It took six days to get our car back. I do have to say the finished product was good, however. If they had done it on time I would’ve given them three stars. If you can put up with the excuses and delays you will most likely end up with a finished product you’re happy with.
Have them take a picture of the completed product before pick up or they will let you drive out here for nothing. Don’t expect any apologies out of them either!
Update, on my way home the car began to shake. I pulled over and the lug-​nuts had not been tightened on my wheels. I could remove half of them with my hand! Fortunately nobody was killed including me. I popped into Discount Tire and they re-​balanced the unbalanced wheels and put the lug nuts on properly. There comment was when removing the seemingly hand tightened lug nuts was «it is almost like they were trying to kill you!»
Again, the wheels looked nice, but the rest of it was an absolute nightmare. Again, no apology or follow up. I’m not asking for anything, but a little courtesy would have been nice.

Terrible customer service. They rank way below postal workers in my book. Decent work on the wheels themselves, so I gave them two stars. The guy who took my wheel in acted as if I were inconveniencing him buy bringing my wheel in to have it worked on. He gave me a sheet to fill out and then just stared at me when I couldn’t fill it out because there was no pen on the counter. Like I’m the first person to walk an fill out their form! Then he just walked off and never came back. I had to ask the girl working there if he was coming back. She ended up taking the wheel in for me.
Needles to say I will be looking for someone else next time.
Want to hear the real kicker? I’ve been a customer for years, as they were the only game in town for years. Not any more.

Worst of the Worst!
Took in my wheel to repair a small crack on the inner side. They said they would repair the crack and not refinish the would because they were afraid that they wouldn’t be to match the color & finish of my wheel. Dropped the wheel off monday morning. Still not done by wednesday. I kept asking whats taking so long. The lady said the production guy is refinishing the face (when that wasn’t the part of the plan). So i asked the guy why, he said your wheel caught on fire when we tried to fix it. He said «believe me I’m more mad than you are right now». Are you serious, you guys screwed up my wheels because of your workers incompetence and your going to tell me your more mad because its going to cost you more money? Thursday comes, they said putting on the last coat, should be done in the evening if not friday. Friday comes and not they tell me my wheel hasn’t been welding. YOUR STORY ISN’T ADDING UP NOW… giving to some long winded excuse that sounds like some complete BS. How I said «this is F&*(%$G ridiculous» gentleman says «thanks for your language, thats not going to get you anywhere». Are you guys serious!!! I’ve been patient and polite to you guys from Monday through to friday and I still don’t have my wheels back. Not sure if you guys are just incompetent or trying to cover something up. NIGHTMARE.