Window Cleaning Pro’s R Us

would leave ZERO stars if that were an option. I, like many other reviewers, purchased a deal on Livingsocial for window cleaning. I called to schedule the appointment well before the expiration date and was told by the lady that answered they were «super backed up» because of all the rain and that I’d need to call back to make the appointment later. I did call back later, with no answer several times, closer to the expiration date and when I finally got through, was told I’d need to call back later. I advised I was worried about an expiration date and she told me that because of the backup due to weather they’d waive the expiration date and not to worry about it. After this, I called back many times to schedule (over the summer months), left voice mail (when allowed as mostly the voice mail box was «full») and had no response. Once, they called me back immediately after I left a message but hung up when I answered (I suppose it was an «accidental call back»). Very disappointing and I think I’ll make a BBB complaint as well.

If you want the simple answer to spare you reading the long review… do not hire this company. My experience with them has been absolutely horrible. I have a much more detailed review on thumbtack. You can find it here:
. The format got a bit jumbled, but you’ll get the jist of it. I also was not able to post pictured unfortunately.
Let me start by saying that I think we can all agree that house cleaning is hard work. I fully appreciate that. In fact that is exactly why I hire a professional every few months to do a deep clean over the areas I don’t get to as much. I am very good at the upkeep of my house. I am one of those people that cleans before the cleaning lady comes to make sure she only has to focus on cleaning the areas I really don’t get to on a regular basis (i.e. base boards, window sills, refrigerator, light dusting, the burned on stuff on the glass stove top, etc.). Included in this I expect the normal everyday once over of the counters, floors, toilets, showers and sinks. I don’t feel at all like this is asking too much and I have always been told my house is an easy one to clean. I am also more than happy to pay for the convenience of having someone do this hard work for me.
Simply put, she was two hours late, took four hours to get halfway «done», and most of the work «completed» was not completely properly and I have had to hire another professional to come finish their job. I had to leave for an appointment over four hours after she arrived for a two and a half hour project and had to stop her from working. She accomplished next to nothing in the upper story of my home.
Upon returning home from my appointment and taking pictures I was dumbfounded as to what this woman could have possibly been doing for four hours. I don’t have a single clean floor or counter top (bathrooms included). We’re talking actual debris and leaves on the floor, not just specs. I’m not being picky here. I don’t have a single clean shower or bathtub… they still have hair in them. I have clean toilet bowls in two of the three bathrooms, but the seats and tank were not wiped. My ceiling fans looked clean from what I could tell and she emptied the trash in the half bath down stairs only. My sinks in the bathrooms were all dirty still, my headboard and dresser were still dusty. The window sills that I specifically asked her look at again after being told they were clean still had the same blue ball and pieces of envelope along with dust in them. My living room floor still had debris on it, all the surface areas in my living room still have a light layer of dust on them… Just wow.
In 4 hours here is what was accomplished: Shutters in the formal dusted, chandelier vacuumed, chaise lounge vacuumed, kitchen table wiped clean, kitchen sink mostly clean, trash removed in one bathroom, two toilets (bowl only) clean, banister on the stairs cleaned (mostly), and ceiling fans in three out of 5 rooms. Seriously.
I attempted to contact Wendy to discuss the quality of work and was told she told me she talked to Ericka and wasn’t interested in back and forth. I feel that is completely understandable. Why go back and forth with the «he said, she said»? This is exactly why I wanted to just send some of the photos, so we were all on the same page with just the facts. Wendy flat out told me she didn’t believe me and that she had never had a complaint. I worked to stay calm and told her that I understand and that maybe Ericka just had an off day and that this is why I’d like to send photos. After making it clear she would not be understanding at all of the situation, compromising on the price or sending anyone to fix this (not that I would want them to at this point), I told her that was absolutely fine and that I would go ahead and pay the invoice, and be leaving my review as well. To which she responded something about not believing in doing business that way and not believing in karma and that she would be sure to respond and treat me the same way I have them. That’s fine with me because I feel I have been very understanding and compromising with this situation.
I really have worked to be as patient, understanding, compromising and polite as I possibly could be during this whole process. A response to this review, as promised by Wendy, will only serve to prove the claims I have set forth about the service I have received and will not be responded to by me, as I have done all I care to do in warning others of this company and don’t care to engage any further in this drama.
I am sorry for the very lengthy review. If anyone is in need of good cleaning professional, I have had a new person come out that I am extremely happy with and I would be very happy to provide you with their information.

No call, No show after I purchased an Amazon local deal for gutter cleaning. Confirmed appointment for two weeks out because they were «so busy». Called her to see where they were on the day if the appt and left message. She called me back on accident and hung up after I answered. Called her back immediately and she squad they should have already been there and that’s she’ll check and call me «right back». Never heard back until she accidentally called me again… hung up on me again. DooDoo service obviously, and I actually believe they aren’t even a real business.
Don’t waste your time like I did.

I purchased a Living Social to have my windows cleaned. I spoke to Erica and scheduled my appointment more than a month in advance. I called the day before my appointment to confirm. She said they may arrive at 9:30 instead of 10am. I told her that was fine. I woke up early to get everything ready (pulling up all of the blinds, moving everything away from windows, etc.). When no one had arrived or called by 10:30, I began calling Erica to try to find out what was going on. No answer and no returned calls. I called Living Social and got a refund. It is extremely disappointing that they did not at least have the respect or courtesy to call to let me know what happened or to reschedule if they were too busy.

Great experience… last year our window washers left rain water marks, I was sceptical about even setting the appointment, but the young lady at the office was not only personal, but helpful. They came out. in a group of two and really CLEANED THE WINDOWS!!! No streaks… no water marks… took there shoes off so they wouldn’t track mud or dirt! They made conversation, they didn’t just come to clean and go. I even asked the young man to help rearrange some plants for me, he didn’t hesitate! Over all they were pleasant and actually humorous! I enjoyed the visit, and will so it again in 6 months.

I had a very bad experience with this company. I saw their deal on Amazon local for $ 90 for 20 windows so I decided to call Windows Cleaning Pro’s R Us first to ask for details on the deal. I was able to speak with Erica who quoted me $ 240 inclusive of the promotion. I told her that I will call back for a scheduling. When I called back 2 days later, she told me that someone needs to go to my place first to give me an actual quote. She positioned it in a way that it would «benefit» me because it may end up to be lower than the original price. Ok, fine — thought I will give them a chance. This was last Wednesday and we set up the appointment for Saturday (today) at 9:00 am. I even called up yesterday (Friday) and confirmed with Erica that the appointment was at 9am and she even said that the guy who will inspect my place can come as early as 8am. Also, she promised that I will even get a quote as soon as their field guy sends her photos, that cost estimate is almost like instant. Turns out to be bogus.
Today, Saturday, appointment day. I waited until 10:30 am, that’s 1.5 hours of waiting and no one came… Worse, no one even called me up! I called up Windows Cleaning Pro’s R Us many times. No one picked up the phone and it doesn’t allow for people to leave a voicemail.
I’d like to warn people of this company — how unprofessional!