Young Chevrolet

I had a wonderful experience with the Pre-​Owned department, from phone call to handshake. Charlie & Randy were incredibly helpful! I’ve never had such a good experience at a car dealership before — Randy went above and beyond to make sure I had the car I wanted, under the terms I wanted.
I’d recommend this place to anyone, I wouldn’t go anywhere else!

I can’t say enough about how well I was treated at this dealership! I’m a single woman and have been taken advantage of before so I was apprehensive about taking my car into the shop for a repair. I was treated with respect and Darrell and the service manager went above and beyond to do the right thing for me and saved me hundreds of dollars. I dropped my car off the day after calling about my issue, was given a brand new car to drive at no cost during the repairs, my car was ready in less then 48 hours, I picked it up freshly washed and vacuumed out… I was never left waiting, never given any kind of run around, and I’m truly grateful… I would buy a car from these kind of people and trust them to fix any issue I have with my car! Who knew honest and kindness could be found at a car dealership? Thank you Darrell and take care!

I was recently involved an in accident and the insurance company had stated that my car had been totaled. After looking online and looking at numerous car lots, I found myself wandering over to the used car lot where I met Randy. He was extremely helpful in my car buying experience and found the perfect car for me; in terms of size, mileage, and price. He definitely made my car buying process quick and simple and it was one that I will remember for ages.

So after I called to see what they wanted and talked to S. Ellison. He gave me the same story about how they were 2 days behind (like that’s my fault) and they would take my car in but couldn’t get to it after the weekend which would have made me car less for 5 plus days depending on when they would service my car. He lied about getting ahold of me for a week which how could he if they didn’t have my info but tried to contact me on Unilocal which was recently and my service was done the next day by Huffines.
They basically wasted my day and upset me with their lies and horrible customer service. It’s not my fault you’re under staffed and you can’t make deadlines. As a manager you need to be prepared for mistakes and not being able to perform your job. I told him if I made excuses all day I wouldn’t have a job. He asked me where I worked and I told him a restaurant and said maybe I’ll come there and you can push people off a table and serve me. I thought that was completely rude and then exclaimed that it wasn’t fair to write them a bad review for being upset. I told him if he handled it better I probably wouldn’t have written it but since the receptionist made me drive out of my way, basically lied and told me I wouldn’t have a wait and having the manager «be honest with me» by telling me I couldn’t get service wasn’t fair for me as a customer. He them asked where I worked implying a threat on my job and writing a bad review. That’s where I got even more offended. This man is unprofessional and I will continue to do business with Huffines and tell friends and family as well.

Never thought I would do this, maybe because it happened to my mom and not me… I’m sorry but when you call and have to make appointment to get a recall notice fixed and they cant make you an appointment both times there is a problem… how come its so hard to make appointment? I just don’t understand, call once and they say they are all booked up to call back the beginning of November… call back the beginning of November and they say call back the beginning of December… Really…just so unprofessional. no plan… just plan ridiculous… and they don’t even deserve a star… but u have to pick one to post… so here u go…

I had my Silverado serviced last week and asked Gary in Quicklube about tires for my Jeep Wrangler. He found several sets of tires, all less expensive than the discount stores. Love my new tires. Thanks Gary and Young Chevrolet.

I’d had «truck fever» for quite a while when I finally succumbed. After searching the internet until I couldn’t see straight (seriously) I found the truck of my dreams almost around the corner from where I lived. My salesman, Randy, made me a deal on a ’10 Silverado, gave me a fair price on my trade in and extended service beyond the sale. Like most folks I know that the dealer always gets the best of the deal. If they don’t they’re out of business. But service means a lot to me and this is where Randy and Youngs shine. I bought the truck without a warranty and on the way home found that the radio didn’t work. Hadn’t tried it before buying it. Young could have said no warranty, get lost. Instead Randy took me over to Moonshadow and footed the bill. Thanks Randy and Youngs Chevrolet. Next time I’m in the market for a vehicle you’ll get the first look.

I called to set an appointment on the phone and Mike helped me. He told me an appointment was not necessary that I could just bring my car in and they would need it for about a day (I was having battery issues). Mike was not available when I arrived but someone else helped me (I don’t know his name, but he was the gentlemen in the very first stall, just in front of Mike’s). It was so nice to have someone help me instead of having me wait to Mike. The check in process was quick and my car was ready that same afternoon (battery replaced under factory warranty).

I carefully worked on saving enough for a good down payment, kept shopping online for information on the quality, researched my trade in value and read up on the new GM (when they were in bankruptcy they were not pleasant to deal with but have improved greatly since).
I am very pleased with my purchase and definitely had a good experience during the actual purchase. No hassles, no pushy people and all around good service from Barbara Choate. I do hope my relationship with Young Chevrolet will be pleasant for the life time that i own my shiny black Chevrolet Sonic Hatchback. Awesome car and good dealership!
Mark A. McKenney
Dallas, TX

A development that began sometime after the repairs were complete– the refurbished rim that was part of the repairs done – it the finish began to peel and made the rim look horrible. I will never again settle for a refurbish of a aluminum wheel. Don’t do it and do not let the shop or insurance company coerce you into anything less than a replacement wheel.
body shop review=i took my car here for body repairs after an accident in spring 2012, had a few issues with the quality of work paint mis-​match and an alignment that was not right when i picked up my car, the manager of the body shop was fair to deal with and is good people he took care of the alignment and has stated he would take care of the paint mismatch although i have not had a chance to do without my car since talking with about that— one thing on the insurance claim side of the matter went kinda rough, i think it was a little poor prep on the dealer side, i had to file complaints via tdi to get some repairs finished and to get needed repairs done. i would say more and be more detailed but i am in the middle of a legal battle about unfinished insurance claims. regarding this accident repair. i would have gave three stars if no rechecks or paint mismatch, customer service by the estimator was questionable at times. ‚
parts dept review=== i have bought a few random parts never have had an issue three stars to the parts dept.
sales dept– have never done a purchase here