Pearle Vision

After not having my eyes examined for over a year, I figured it was time to get it done. I chose Pearle Vision in Dalton after several great references. Dr. Malerbi examed my eyes quickly, efficiently, and very courteously. He finally got me my correct prescription without any hassle. (I have had a lot of bad experiences with Target Optical).
Ryan helped me pick out the perfect pair of frames. He saw the shape of my face and asked my favorite style of glasses and had me try on maybe 6 pairs. After narrowing it down to 2, I finally went with the cutest pair of Kate Spade glasses. It was so refreshing to not have to be overwhelmed by the hundreds of frames trying on dozens to see what I liked.
After only waiting FOUR days (way shorter than expected) I picked them up and later had Ryan adjust them. He got me the perfect fit in only minutes.
I would strongly recommend this Pearle Vision to anyone in the Northwest Georgia Area.

I found some Anne Klein frames at Pearle Vision that I absolutely had to have. Unfortunately, I couldn’t seem to find optimal service at either of the locations I visited. In Dalton, Kirk helped me with my purchase. He was really patient and gave his opinion about several of the frames I was considering. I put in my order and left happy.
After a week, I called to see if my glasses were ready. A girl answered and said she would go check. After 14 minutes and 12 seconds on hold, I hung up and called back. The girl apologized, and I gave her my phone number and asked her to call me back after she checked the status of my glasses. She said she would call back ASAP. Two and a half hours later, I called again and spoke to someone else. She immediately said my glasses were ready, so I drove to Dalton. When I arrived at PV, I was informed that the lenses of my two pairs of glasses hadn’t been properly formulated to be anti-​glare. Only my sunglasses were ready. I had to wait another week for my others.
The next day, my mother returned to this PV to order some glasses for herself. A woman asked if she could help, and my mother showed her the frames she wanted. The girl set the frames down and walked away. Several minutes later, another woman came and asked my mother if she needed help. My mother explained that a young girl was supposed to be getting her glasses… oh, no. The girl had been sent on her lunch break.
The point is, I think this PV has variable customer service. They have Spanish-​speaking staff members, which is a plus, but that can’t compensate for their occasional negligence in other areas. I love my glasses, but I might go to another PV next time.