BlueWater Towing & Auto Service

Don’t use this people they are garbage. No members and mistreat your cars. Stay away from them. Trash!!!

Yesterday (2÷1÷16) had to remove vehicle from highway damaged in a traffic accident and was given until Monday noon by the police to move it or they would. It was my son’s and I was helping him out. Called a tow company in SF they referred me to Blue Water. It was one heck of a frustrating morning. I called at 7:30 a.m. was told to call back half n hour before I was ready. Was ready by 9:00 a.m. gave them a call said to call back in an hour now mind you I had reserved a Zipcar to drive to the location of son’s vehicle. Anyway there were several phone calls back & forth when I finally get to the spot and call Blue Water I was told driver had left had waited 15 minutes and wouldn’t be another tow truck available for another 45. Okay I got a little irritated when I was told this cuz I needed to get back to my job so the conversation was «disconnected». I called back and Mary said she would do her best to get someone sooner to me. Well tow truck arrived soon and the driver Jeffrey politely asked me if I had the car keys. OMG I had forgotten the keys! He said no problem he could still open the vehicle. Jeffrey was like a therapist he saw how upset I was and talked to me in the most friendly soothing voice and assured me everything was okay. He hooked up my son’s car and I followed in the Zipcar. When he got to my home he had to maneuver the vehicle in a tight spot in the resident’s parking space in between 2 other vehicles! He did it without a scratch to the other vehicles. Damn he’s good. The total charge for the tow and lockout was super affordable and I was so grateful. Jeffrey is the best, he was professional, humorous, and understanding. And shout out to Mary for her patience with me.

Service is incompetent. They confirmed a tow truck was on its way but failed to call me back after they saw that only my landlord can authorize a tow truck. I was waiting for almost an hour late at night for this. After calling them back they refused to let me speak to their manager.

Driver blew through a stop sign and almost hit a car who had right away and then yelled at them. Fire unsafe drivers.

Don’t ever eat at Estrada’s restaurant and think for a MINUTE you will be allowed to park next door. (Estrada’s restaurant is the very next business next to Blue Water) Cars are allowed to park in the dirt in front of the fencing of their yard. the very next driveway is the Blue Water office. All the lights are out and in essence closed. I parked my car there. The sign states «8 – 5 pm» business hours the name «Bluewater» and unauthorized vehicles towed 24 hours. I figured it was a tow yard with tow signs and thought nothing of it. Keep in mind… I was actually allowed to park in front of their gate before by employees. Well i had a nice dinner, and came out and saw my vehicle gone… almost immediately i looked to the right about 20 yards and noticed my very expensive car sitting behind their fence. i could literally activate my key-​less entry from where i was. I called the number and spoke to a lady. told her my car was towed 20 yards and that i needed my car. She told me she would come outside. it took her 10 minutes. finally I banged on the window since the front of the business was glass panes. There was a man who was behind a computer… (He was there the entire time) Out in the open. It was terribly obvious i was looking for my car, but it took me shaking the doors to get his attention.
He open’s the door, and i tell him… «My car was towed, it was right here an hour ago.» He chuckles and says, «oh ya, its no parking». I point to a car literally 4 stalls over and say, «What about that car?» He says, «thats an employee car.»
At that point i was done talking. I threw my debit card on the desk. $ 370 dollars later i walked 40 yards and drove my car out of their lot.
An absolutely disgusting experience. These grease monkey, money hungry tow fucks towed my car literally 20 yards!!! and it cost me $ 370. Dont’t ever park near their yard!!!

worst service ever! i don’t have the heart to put any star! my car was involved in an accident and the police asked them to tow my car. They asked me to come over and sign a release so that the insurance company can get my car. They didn’t tell me that I need to get a release from the police dept and the lady dispatcher told me that it is not her job to let me know those details because I should know! DUHH! It is the first that it happened to me so how would i know!

Only if we could all run a scam like these assholes! Sucking people dry after being parked illegally for less than 2 hours by accident as well. It would be nice to get a warning before towing a car and then not notifying the person of where the car is after calling Daly City PD of course! Then having to go down to Daly City to pay some sort of bullshit release!
Thanks for taking my hard earned money!
I wouldn’t use this place if my car was on fire and I was in the vehicle on the side of the road somewhere.

My most recent experience with BlueWater was decent. My engine died in a high traffic area, and Nelson came and helped me get my car to a mechanic.
Let me get on a little soap box for a second, though:
ANY time you have to get your car towed, its going to be for some unpleasant reason. When something that should work, doesn’t — or when something that you parked somewhere gets moved by someone else, you’re going to be upset. I think that’s just a fact. It’s my hope that people who review towing companies review the service they received from that company, and really try not let the situation that made the towing necessary cloud the review.

God help you if you get towed by these scammers. Not only do they charge
a horrendous towing fee of $ 190, but they charge $ 50/​day for «storage».
I was charged for 6 days storage, even when I arrived on the 6^th day before they opened at 8am to get my car. The fellow said they don’t charge by 24 hour periods or something, and snickered as he took my credit card.
Amazingly, these folks are still BBB-​certified. Lesson: Do NOT park your car more than 72 hours on a residential street. Towing companies like these slimeballs will get their cut, believe me.

I got stuck down in South San Francisco, Ca. on Friday 02÷08÷08 at about 545pm. The problem was i noticed smoke coming from under the hood meaning something was hot or burning. So i decided to take a look and noticed that fluid was coming from somewhere under the distributor cap. I didn’t want to take a chance so i decided to get the car towed. I immediately called BlueWater Towing based on my previous experience.
The dispatcher said that she would get someone out within 30 mins. While i was waiting, i made several calls to get food ordered for the next day’s party. After i finished, it was 30 mins later and i called BlueWater back for an ETA. Dispatcher said driver was in the neighborhood just give him a few mins and he’ll be there. Everything up to this point was pretty much almost 5 stars but after what i am about to tell you just about dropped it down to 2 stars.
After the driver hooked up my car to the tow truck, he got in the truck and got on the phone. Hell, the customer (being me) has his poor car stuck on the road and here the guy is talking on the phone. Who he was talking to was really not my business but to be professional, i believe he shouldn’t just leave the customer «hanging» sitting in the passenger side. He could have waited until he dropped my car at my place before going on the phone. Not professional at all.
Use BlueWater if you need a tow. It’s up to you. You have been warned…