Chase Bank

Nice place and bigger than the branch in Serramonte,

Trying to deposit for business acct. but i wait in line for 20 min. cuz business transaction is close.

I had no issues with the tellers, but the banker was rude and told me that I’m making a big deal out of changing a PIN number. Obviously he did not put himself in my position with me having issues with my card. It seems he’s only working for a paycheck and doesn’t care about his customers. I’ve changed my PIN number three times and having a chase bank card is useless if you can’t use it. He told me to just pick some PIN number I didn’t want. It made me feel that he was rushing me and making my own decisions. Please note I did pick a number within the guidelines and still he said I could not use it.
I’ve been here before for information and the bankers rush you for a decision and it feels shady.
I’d rather go to other chase banks if you’re trying to get more info.

I like this branch because this was the first branch in Daly City in which I never have to wait in line for long periods at a time.
I also find the staff to be extremely friendly and helpful in attending to customer needs. When I first started coming to this branch there was a young lady who worked her that was very helpful every time I came in. Here last name was Bond. She was so nice in assisting me with my account every time I came in. Unfortunately, she is no longer at this branch.
Despite the change in staff this branch is still my go to when traveling through Daly City. Oh, the ATM is high enough here so that I do not have to bend down to punch in my PIN as well.
I only wish the parking lot was structured better. Just a lot of slopes and such which makes getting in and out a bit strange!!!

Every time I come here I wait in line for at least 20 minutes. Today it was 35 minutes. 1 teller and 9 people in line and then the teller is rude when I finally make my way up there. No thank you.

10 people waiting for a banker including myself, 3 banker in the bank only one helping people, the other 2 are just chilen, talking and not helping at all !

5 stars for the banker who helped me! I guess she is a Indian India lady Pawen? I feel bad I am not very sure of her name! I was there last Thursday’s after work around 5−6pm because I received a text message of fraud alert on my credit card! I tried to call Chase, waited for 10mins, no one pick up the phone. I thought it might be easier just go into the bank talk to a life person! The banker was very friendly, sincerely and nice. She was very patience listened and helped me to solve my problem promptly.
Minus one star for Chase because no one pick up the phone and not enough people working at this branch! I went back picked up my new card the Monday after, i did not see the nice Indian lady who helped me… Maybe her day off? I spent almost 30 mins sitting there waiting because there was only one banker working…

The best bank that I’ve had hands down! Definitely defeats B OF A and WELLSFARGO. This is the only location I go too, even if I were to go across town and a chase is right there, I will go to this location instead! The service is great, they are fast and they always check up on their customers waiting in line. I love that if I accidentally overdraft, they give me a chance to pay the negative balance first before charging me a draft fee! Love! And there isn’t any fee surprises at all. Unlike b of a and wells. There were hidden fees everyday! I am never changing banks. Chase is #1!

On July 2012 — September 2012, we worked with Jim Willet, Eunice Hong McLaughlin, and the Chase Mortgage team for our first home purchase.
We were very disappointed by the overall service that Jim, and the team provided us. Our experience was very difficult to say the least. Jim and his team caused us many headaches and heartaches through a very stressful process. Many of the issues we came across included:
* Chase could not deliver on agreed dates and was never able to reach many of their promises.
o This caused us to constantly amend the contingency due dates and were penalized $ 100/​day for about 20 days (8÷30÷12 — 9÷17÷12) for not Closing Escrow on time.
* Chase continuously asked for information that we had already provided them.
o We had to answer the same questions multiple times and provided information/​documents repeatedly.
* Chase did not respond in a timely manner with time sensitive issues.
o They would not respond to our real estate agents or us when we needed answers regarding due dates and many other questions in a timely manner.
o They waited to give us pertinent information even though we requested that they inform us as soon as possible.
* Chase was not proactive.
o We and our real estate agents often took the initiative to ask pertinent questions and information.
Generally speaking, we are very dissatisfied with our experience with Chase in regards to our home loan. We felt that their communication and customer service was quite disappointing. Chase was often over-​confident on what they can actually complete and deliver, which then led to difficult situations for us, the customers. As customers, we performed and delivered all the information Chase requested in a timely manner and were readily available for any correspondence. We hoped that as the service provider, that Chase had acted in the same manner, but this was not the case.

I really resented when Chase took over Wamu for a ‘firesale’ price and in all honesty still bank with them, reluctantly, because they pretty much have ATMs all over and it is convenient. My opinions have somewhat changed because now I help my elderly mother and the staff have been tremendous and you know how things can easily confuse some people and I don’t have first hand knowledge about her banking. I have found the personal bankers to be awesome… give a great shout out to OLEG! He is THE MAN! That man is so patient and kind in helping my mother untangle this months long banking problem with frequent visits and calls from my mother and he is unfailingly kind and helpful and accommodating. He, in my opinion, exemplifies what it means to be professional in all aspects of his conduct and professionalism.
With this new regard for Chase DC, I went in last week to get a print out of my last two months of checking account statements and since this was done by the tellers in the past I went to the counter. There was no one else in the bank because it was the middle of the day. So I didn’t have to wait in line and the tellers responsibilities have changed and given over to other people and was told by the teller that I could ask the woman at the front podium or what looks like a hostess stand next to the front doors. This woman was middle aged, small, white, wore glasses and had the temperment of a snake. I asked for this information and she started grilling me if I got my statements, could I check on-​line, etc. and with such an attitude that I was shocked. so she goes reluctantly to get this information and I am genuinely dumbfounded because I am always polite and professional and this woman treated me like I was dirt. So she hands me copies of the statements without a word and walks away. No thank you, go goodbye… nothing! I tried to get a look at her nametag but couldn’t quite read it she left that quickly.
But I saw her this past week standing in the same place the week before while waiting for my mother to do her banking. So, in short, it wasn’t like this lady was overwhelmed and stressed because of all that was going on because I was the only one in the bank at the time so I can only account it to her nastiness demeanor in general. She should definitely work in the back office and stay away from working with customers.
So it is a mixed bag… Oleg, though, is great!

I don’t bank with Chase, but I do have a Chase Visa credit card. When it comes time for me to pay my bill, I have recently started to pay it in person. Every time I’ve come to this bank, the tellers and workers always seem to be very attentive and cordial. That’s what keeps me coming back as opposed to paying online or by mail.

I thought banks usually closed at 5pm, but I took the chance a little bit after 5pm to see if it was open.& guess what. IT WAS OPEN! :) I was sooooo happy. It’s usually not too busy here. Couple customers, but it doesn’t take forever like other branches.
Tellers are very nice.
I love that there’s a lot :) It makes things quick & easy. Plenty of parking.
It’s located not too far from 280, so it’s pretty convenient.

My bank. I’ve actually never step foot inside the bank… no, I take that back. I’ve ONLY step foot in this bank to open my account.
Heh…love this bank. ATM is open 24hrs and it’s so close to home!

My mom has been banking in this branch since the 90’s when it was still Wamu. The bank itself has high ceilings and is really spacious, which helps with the long wait to get a teller sometimes. I lived in LA for awhile for school and all the Chase/​Wamu branches that «helped» me were not as friendly, knowledgeable or helpful as the service I’ve encountered at this branch. One of the personal bankers (Michael Nunez) helped identify one account my mom and I had shared that needed to closed or updated to avoid checking charges since I outgrew my guardian account. He also helped me update my other old Wamu account and help me take advantage of other banking services I didn’t have in place. I’m happy now, but I guess I’ll wait to see if I have any issues with the stuff I signed up for. The personal bankers here seem a lot more reliable and have better memory than other branches I’ve dealt with. Haven’t dealt with the tellers in awhile though, I prefer to stay away from them, the lines and stick to the ATM whenever possible.

I’ve been banking here for awhile now. I love the service at this particular location. The tellers are friendly and knowledgeable. This location has lots of Street parking and a parking lot that’s barely packed. The best time to go is in the morning Monday through Thursday. I noticed that it gets really packed on Fridays and Saturdays.
The ATM is open 24hrs. Is a block away from tue police station so getting money during late nights is not that scary. All the new ATMs that they have don’t require you to use envelopes when depositing cash or checks making it faster than depositing from those old ATMs. You can also pay your chase credit card on their ATM.
I’ve been going to this location since it was WAMU and their services stayed the same when they switched over to CHASE so there for I give them FOUR stars!!!

I love when a bank is not crowded. This location is a good example. It is not a horrible location. It’s just on a hill which it is hard to park on. Beside the parking lot is small which I could complain about.

I opened a small business account there and the service was exceptional and personal.

I went to the bank to close my account, Came in this location and was surprised that it wasnt that busy (first chase bank i went to had a wait time for 2hrs+)…guess i should have Unilocaled first. I was approached by a nice banker *only reason there is a star* She tried to convince me to not close the account, but eventually she gave in and helped me closed it. She filled out my withdrawl slips and walked me over to the teller line. Thats when things went downhill.
1. The teller questioned my withdrawl slipped… asking me who helped me fill it out. Did that really matter? Nope… unnecessary question…
2. It took him 3mins before he asked me to swipe my card (i’m guessing because he didnt know how to enter my account information located at the bottom of the withdrawl slip into the computer system to look up my account)
3. After swiping my card it took him about five minutes to verify the information matches.
4. He discovered a mistake the banker had made… she messed up a number on my withdrawl… thank goodness it wasnt a number that came before the comma… it was an error after the period.
5. After discovering the mistake… took him 5 more minutes before he can hand over my cash to me.
6. After handing my paper bills to me, I waited for him to hand me my change. He stared at me blindly, asking if i needed additional help. I stated to him that my account had change… and he only handed me bills. He counter my statement saying he had added up my checking + savings balance and had paid me the correct amount. I had to walk him through what he did before he realizes he never handed me my change. I would have simply walked away… cause the change wasn’t worth my time… however i was being considerate… since his till would be off balance.
What is the thing that was off the charts?
Poor banking procedures. I could have been a criminal who had a stolen identity. Never once was I asked for identification to verify i was the account holder. The teller simply assumed since i had an ATM card + correct PIN that i was the account holder.
This definitely raises a red flag… and to be honest I’m glad i closed my account today. I definitely don’t feel safe having my account with chase… especially what happen at this branch.

I needed to close out my safety deposit box. The box had already been emptied. I was simply returning the two copies of the keys and making sure the box was definitely empty.
I thought I would be in and out in a jiffy, but I ended up waiting over 45 minutes. Returning the keys, making sure the box was empty, and signing two forms took all of 10 minutes.
Then, the teller told me I had to wait for the personal banker to close out my account on the computers. I didn’t really understand why she couldn’t do it, but I didn’t really have much of a choice.
After waiting for more than half an hour, it was finally my turn, and the personal banker asked for my ID, and then he was done. All this happened in less than 2 minutes.
I was incensed. WHY COULDN’T THE TELLER CHECK MY ID!!!

One of the most horrible bank branches I have ever been to. It took me almost 30 minutes to make a cash deposit. Every teller was taking their precious ass time with each person. This place is not meant for socializing people! It’s meant to hold money and dispense money! If you want to strike up a conversation, go to the bar next door at Val’s. OK?!