Enterprise Rent-A-Car

This place is a con, this guy Eric tries to make me sign an accident report saying there’s a «big dent» on the car roof, while there has been no accident and no dent whatsoever. After I took picture of the roof and said I’m gonna report them, he retracted and didn’t urge me to sign the report any more and gave me the receipt. Funny that later I talked with my über driver about this and he had the exact same experience! Guess they’ve been doing this scam a lot, well, time to stop, Eric.
Posted photo of this «invisible big dent»

Fast and friendly service. Every person in this branch has assisted me while either picking me up or signing the car out. They always have cars and always great me by name.

The worst place they will rip you off
Name Moo needs to be fire
He is a con and does conning to customers
I will report their head office

1 star for the most recent car I was given because it had almost 40,000 miles on it, was and felt dirty inside, smelled funny and brakes squeaked. It was a Nissan Altima and my other choice was another Nissan Altima which looked just as dirty inside and I needed to leave for work so I took what they had but planned to exchange later.
5 stars for Eric and Mo because they are very friendly and helpful.
2 stars for the wait time but I understand how busy it can get and they only have 2 employees. They should consider adding a 3^rd.
My insurance now has me with Hertz and I hate to say say anything negative about Enterprise because I have always rented with them but Hertz has brand new, very clean cars.

I have been renting cars from this place few times and really satisfied with the service.
The staffs are really helpful.

*Smooth experience with renting a car.
*Asked for a corolla but instead got a chevy cruz 2015 instead.(Not complaining)
*Affordable rates with a more reliant brand service than most car rentals.
* Chill staff and efficient rental process
However, did not mention the basic insurance coverage of 16.99 per day and only focused pushing the 24 a day /​35 a day insurance plans.
Overall a good experience and probably will rent again for my next trip.

The car was not cleaned up before delivering. There was also a damage in front bumper. Make sure before taking delivery you note all the existing damages.

Everyone here was super friendly and accommodating. I’m having my car repaired due to an accident and they made the rental experience very smooth and easy.
Only problem is they don’t have much selection and they usually give you something bigger than you requested. I know that’s probably a better value to the customers, but as someone living in San Francisco City, bigger is not always better.
Overall a very good experience.

Daly City Enterprise Car Rental @ 6770 Mission St is my best choice for renting a vehicle they are fast, friendly and just easy to do business with.

Amazing service. Friendly staff in this location. Highly recommended. Happy with rates and customer service received !!! I always rent in this location and never have a bad experience. They helpful in pick u up and drop you off …

Pleasant staff. Kudos to Erica for keeping her cool on a very busy Saturday morning. People should take customer service lessons from her. We had a reservation, and so did everyone else in line after us. Unfortunately, it sounded like they didn’t get the returns they were expecting and ran out of rental cars. Asst Mgr, Erica, and a co-​worker called other shops to try to accommodate everyone. Of course there were irate customers — stuff happens, people — but I was truly impressed with the service and the attention she gave each of us. I would definitely come back here.

Esteban has excellent customer service! I am so happy to have made my reservation here… At the Daily city location. Especially with my past experience at the the Colma location (don’t do it)

Excellent service ;). I will definitely comeback and recommend this branch and please look for Yuchen Mo ! Such a wonderful and helpful person as well as the Manager and the rest of the guys. I rented a red corolla and planning to switch to a mini van for a family travel from SF to L.A. All transaction went well, very accommodating, «excellent service «over the top and great people works here. THANK YOU!

This branch is really absurd and terrible customer service, I was supposed to get a camero as my rental, and they’ve notified me that the car needs some detail clean because the previous renter smoked inside the car, and it’ll take about an hour to three hours max. Guess what, it took them more than 27 hours and it wasn’t ready. I dealt with them and no one even called me to keep me posted. I had to call them and ask them to expedite the process and they didn’t do anything. I finally gave up and ask me to transfer me to different branch. I’m writing this review from enterprise of Daly city. The worst rental car I’ve been to.

Overall Enterprise is a good company with competitive rates and decent customer service. However all of that was thrown out the window on my last rental with them.
Renting a vehicle is usually very easy but even with my advanced reservation no vehicles were available when I showed up for my pick up time. No apology was said and not to mention I had to be driven to a location to pick up my car that didnt even match the Vehicle Class I requested for. I believe I ended up paying for a larger size vehicle but actually received a smaller one. When I asked the person they said thats the only available vehicle even when I had one «reserved». And since this vehicle was picked up at a satellite lot and not the main store, the vehicle was filthy and never cleaned, not mention the gas was at ¼ tank.
Nevertheless Enterprise is decent company Ive rented from over the years but this last experience has made me rethink and reconsider other options.

First and last time I ever do business with these incompetent, unprofessional morons. Don’t set expectations for your customers if you don’t plan on fulfilling them.

Five Star for Customer Service!
Cody, Esteven & Martin are also Sharp Looking Guys! ;)
I had a Wedding to attend on Saturday, May 10, 2014 (M+D), so I called my local Car Rental place to see if I can rent a 2014 Toyota Corolla, since I wanted an Extended Test Drive w/​o the Salesperson harassing me. I called my local Car Rental (2) weeks in advance to hold a reservation, they told me that they cannot guarantee a certain car, I was okay with that, I was willing to take a chance, not attacking them on that at all
So I checked my local Car Rental Thursday/​Friday May 9 & 10 to see if they had the 2014 Toyota Corolla, still nothing, no worries, not upset, so I end up calling around. I called Cody at Enterprise to see if he can track down a 2014 Toyota Corolla for me. He took down my number & said he’ll call me back. Within a few hours, he called me & we locked in a reservation
When I picked up the vehicle, it was vacuumed, washed & had a FULL tank of gas. I’m glad they did that, because it’s easier to return a vehicle w/​a FULL tank of gas
Excellent Customer Service in following up & getting me the specific car that I wanted!
Thank you Cody very much!
(Friday, May 9, 2014)

Please avoid this place. The people that work here have no sympathy towards their customers. I came in having gotten dropped off with a suitcase in hand, obviously I have no ride anywhere after. I had a car reserved for 8am today and find out they only take credit card. The guy tells me «No» multiple times after pleading and asking if I could get the car. They wouldn’t charge my debit card as credit so I wasn’t able to get a car from them. I even asked if I could get my mother’s credit card information faxed over or something but the man wasn’t having it-​he was a complete asshole. I walked out crying and he didn’t even apologize or anything.
I later went to Enterprise in Oakland and they were more than apologetic that I had such a horrible experience here.

These people are scam artists. Before I drove off with the rental car, the attendant walked around with a clipboard with a circle drawn on it to look for damage larger than the circle. But he basically just glanced over the car.
I was so careful driving this car because my own car had just been hit and didn’t want to deal with any other issues. When I returned the rental car, a different employee inspected the car and claimed to find a dent that wasn’t on the car before I rented it.
1) from the location it is impossible that I did this. At most what could have happened would be someone else opening their car door.
2) the dent is the size of a coin. it was no larger than the circle on their clipboard. I have pictures to prove this and will post on Flickr so you can see
3) he wouldn’t let me leave until I paid him $ 500 on my credit card
—-
Update:
After weeks of dealing with Sean the manager who arbitrarily charged me $ 500, it turned out that Enterprise actually had a record in their system of this dent having existed on the car prior to me renting it. It was only after I submitted several formal complaints to the Better Business Bureau that their corporate office investigated and found that I was charged without reason. I will NEVER rent a car from them again.

This place really needs to work on maintaining their cars. Oh, and it would be nice if I can get a vehicle that has a FULL tank, please. I made a car reservation and nothing was ready when I got there!
I was ready to swiftly go through some paperwork then drive off. The employee who was helping me brought out two keys and asked his co-​worker «which one?» He pointed at one and said the other car needs an oil change. Okay, fine, whatever.
We go out into the small lot and I was just about to hop in the Malibu when the employee stops me and says he needs to clean it first. Clean it? What? Isn’t that the first thing you do when a car is returned? So here I am, waiting for about 15 minutes as he empties the car of wrapped straws, napkins, etc. and vacuums the darn thing.
Then he tells me the car is at ¹⁄₈ of a tank and offers to fill it up. ¹⁄₈ tank? Yes, please do fill it. It’s much easier to return a full tank than it is at ¹⁄₈. Then he tells me he can only fill up to ¼. Um, sure, okay, maybe they just have a container of gas for these situations. Then he drives off. Ummmmm… what? You’re going to a gas station and can only fill up to a quarter tank??? Please explain to me how that even makes sense. Now I have to go fill up AND somehow plan to return the car with ¼ tank.
Finally got in the car and found stains on the seats and very dirty windows. Nope, this car has not been thoroughly cleaned. I don’t need more inconveniences! I’m only here because I was the victim of an initial hit and run accident (they came back!) and the other party’s car insurance, State Farm, covered for a rental while my car is in the shop.
Overall, this place has room for improvement. Perhaps someone dedicated to maintaining the vehicles. When I came by, there were only two employees and they were both working the desk and clearing the cars out. Sure, it’s a smaller Enterprise office but I think it needs more hands on deck.