O’Reilly Auto Parts

Seriously, if Unilocal offered zero stars, I’d select it. I couldn’t find a screw clip and needed assistance. When I asked an available employee for help, all he said was «Whatever screws we have, it’s all that we got.» I don’t think he even heard that I was asking for a screw clip. I immediately walked out because this douchebag’s customer service. Quite honestly, it didn’t seem like he wanted to be there. If you don’t want my business, just say so. I will never shop again at this location.

Was helped by Alan. I was driving and noticed smoke coming out of my hood. And Alan and his co worker really helped me. Trying to fix what was the problem. To figure out I didn’t have any coolant. So thank god they were there to help. Especially Alan ! Thank you! Hopefully now it works out

I was looking to get my battery checked, I looked up this place because it’s close to my house, well I’m glad I read the reviews first, I was put off by them so I decided to call in to ask them about it. well it’s raining right now and incidentally their portable battery checking machine is strangely not working and they’re waiting for a replacement. I asked if I would be able to use some of their tools to remove my battery and possible a dolly to bring it into the store they told me they have tools for sale. I talked to two of the people one of which I was told was the manager and in the end the directed me to one of their competitors, really?

Went here a couple days ago to buy a battery for my car. I heard that O’Reilly’s can install your battery for you for free if you buy the battery from them. I asked the guy that was helping me out if he can do that for me and he straight up told me «No» and he explained that they don’t offer that service. I’m currently at an other O’Reilly’s and told them what had happened and they told me that every O’Reilly’s offers that service. Which really irritated me cause I’ve been driving on an almost dead battery for the past week cause the workers here were to lazy to get off their asses to do their job. Never coming back.

Went in to try and get my car battery checked/​or replaced. Spoke to the asst. manager about needing help to get the battery out of my car so we can check it. He said he cannot help me as he was alone in the store, but out of the corner of my eye I see two guys with the same uniform hanging around him by the counter. When I asked him if one of them could help me, he said that they are not allowed to help out. At this point I proceeded to walk out the door, never ever going back to this store. Laziness seems to be the operative word at this branch.

A little surprised by all the negative reviews. Personally, this is my go to O’Reillys in the area because it is the storage warehouse for most of the surrounding stores.
I don’t remember their names, but there is a young Asian male, and I believe a middle eastern man that works at night, that really know their stuff. They are always very helpful. Bought a power brake booster from them, and they were able to find a perfect match for me and made sure I had some extra bolts and miscellaneous parts to get the job done right the first time.

The name for the manager at this store is Eugene, I know because the employees kept calling him by that name. He doesn’t wear a name tag.
They sold me a product that didn’t work, but when I returned it made me go through hurdles before I could get a refund.
Eugene needs to change his attitude, and realize that he may be selling just parts. However, most people who shop here shop for their daily drivers. It’s our livelihoods, our welfare, it’s how we get by to make our living.
Someone at the top needs to employ better customer service, because it’s a HUGE chain. I’d understand if they didn’t have the means to train them, but it’s at cost to the people like us who shop here.
If possible, shop elsewhere!

Came here after HORRIBLE «service» @ Auto Zone in Daly City. The guy here came out to our car and took a look at our issue. Very helpful and friendly. WILL ALWAYS COME HERE OVER AUTO ZONE!

Wow, the people who work here must feel miserable everyday.
Last time I try to buy some gasket for my car. I already knew the parts number so I went in and ask for it. The hispanic guy was just totally rude. I asked him if the part is right for my car just to make sure I got the correct part. He actually yell at me because I forgot to give him my info.
OK, no problem. So I paid for it and walked out. As I was walking toward the door, his buddy (another hispanic guy) actually scream at me if I am going to pay for the gasket! WTF??? So I scream back and said I already paid for it. No apologies. Nothing. These guys need to be fired.
Also, they have to take used motor oils. But every time I come here their oil tank is always full. Yeah, sure guy…
Honestly, the only reason I shop here is because this is close to home. I won’t mind driving 50 miles to shop elsewhere.

Pathetic customer service here. The manager always acts like he has a chip on his shoulder and could care less about what you’re there for and god forbid if you ask them to double check something for you. He wears no uniform, or name tag and looks all grungy with the attitude to boot. This is the second time I’ve had issues with the management and the store. I’ve also had issues with the store in Pinole not knowing what the hell they were talking about when it concerned batteries and alternators. This is the reason I stopped going to OReilly’s because both locations in Pinole had inexperienced folks that knew nothing about cars! I decided to give them another chance at a different location since I moved and it was a joke. I’ve always went to Autozone and will always continue to go with them. DO NOT WASTE YOUR TIME GOING TO THIS STORE!

Employees might ask if you need help, but they don’t act like they really want to help you. If you need parts in an emergency, this is the place for you. Prices aren’t all that great, but they are local. They don’t check your check engine codes, while most reputable shops will do that for you. I guess they don’t think you will buy parts that aren’t working properly in your car??? Parking in the area can be difficult most times.

Employees do not ask if you need any help if they see you in the aisle. They would usually talk amongst themselves.

Came here to exchange some wiper blades for my car after the one in Millbrae gave me the wrong pair. The guy was nice enough and asked what make, model, and year I had. I specifically told him I had a coupe, not a sedan. He tells me that the dude who gave me the blades in Millbrae was an idiot because he gave me the wrong ones. He switched ‘em for me and supposedly gave me the right pair.
Well, I had my auto dude change it for me since I had to take my car in for an oil change today. Again, I was given the wrong blade size. The ones I got the second time around are for a sedan.
Is it really that hard to look up a car with specifics and give a customer the correct sizes? I had to do some research for myself and tomorrow, I’m going to another one to get the right size. Geez! I wouldn’t trust them anymore. BOO!