Paul D Hartman, MD

Dr. Hartman has been fantastic, I found him to be genuine and caring it’s hard when you have a dermatology problem and feel uncomfortable in public he was fantastic and helped my problem out fast.
This time when I went the receptionist treated me nice and cordial and I can’t say that’s always been the case but after reading some of these, maybe she read them and changed.
I recommend dr. Hartman, seems to me a really good man,

I’ve seen Dr Hartman twice, the last time earlier today. He is a competent doctor with a pleasant personality. The complaints in other reviews about his receptionist are confusing. On both office visits she was nothing but professional.

Dr. Hartman has lost another patient. For the minor issues I’ve had, Dr. Hartman is a good dermatologist. His receptionist, however, is atrocious and with all due respect to Dan S., I do not need to have my head examined. Due to a couple of important events I had to reschedule an appointment. I called 3 days in advance to reschedule. Today I called and was informed by the receptionist that since I this was my third time rescheduling (which it was not) «I should just cancel the appointment until my schedule becomes stable.» I explained it was only my second call, and started to apologize but she cut me off with «no, this is your third time, I put a little number by your name every time you call.» I was taken aback by her challenging tone, but decided to not get into a back and forth conversation with this idiot. I’ve been in a customer service environment for 35 years and I have never experienced anything like what I experienced today. Her people skills and tact are none existent. If the doctor has an issue with rescheduling appointments he needs to share that information up front. I told her to forget the reschedule and that I would be looking for another dermatologist and she said fine. I wonder how many patients she has lost for Dr. Hartman and from reading other posts on the receptionist’s demeanor, maybe he doesn’t even care. Before hanging up, I requested that the doctor call me, we’ll see if she gives him that message.

the Dr. is fine and somewhat knowledgable and nice, but the receptionist is unaccommodating, unhelpful and rude. The office/​practice is like a time capsule when you walk in. the idea of accepting credit cards or using email to provide documentation/​information (for example) is an entirely foreign concept to these people and the computer in the office is literally a 1980s model IBM word processor.
on the up side i was able to get an appointment within 2 days.

The individuals who posted negative reviews about the receptionist /​office manager — Polly — do not need to see a dermatologist… they need to have their HEAD examined. I have visited Dr. Hartman for nearly 20 years now, perhaps only once or twice a year at the most, but dealing with Polly has always been an uncompromising professional and highly personable experience. She is about as nice and helpful a person as you can find in any doctor’s office. This includes various phone transactions where assistance was needed with a prescription or an insurance payment clarification, etc. not just in person visits. I honestly believe the posters either had a bad day where anything, no matter how insignificant would set them off and compel them to go into a rant, or, as I mentioned above, seek a psychiatrist to help you with your «condition ».

I took both my children to Dr. Hartman for different skin issues and he was great. He gave us samples to try for both issues and even a discount card since one of the antibiotics was pricey. He doesn’t rush you and he listens to the parent as well as the child. I don’t understand the bad reviews on the receptionist– she was perfectly fine to me.

No… just no. Find someone, anyone else. The receptionist was not as bad as other reviews here lead you to believe, but um… I should not be handed a clipboard with a stack of the same form and be told to fill out the first one… on which I can clearly see the pen indentations of the prior poor soul to enter here… including private information!
Secondly…imagine a slimy used car salesman. That’s the persona of the doctor who will greet you. With all the tact, upsells and professionalism that entails.

Just left the doctors office. Dr. Hartman is a great and personable dermatologist. Greeted me with enthusiasm and a hand shake as soon as he walked through the doors (probably to make up for his rude and unprofessional receptionist). I agree with all the other Unilocalers on here. His receptionist is just flat out rude, not compassionate, and very disrespectful. It’s a drag speaking with her! From the time I made my appointment to the time I stepped into the office… I was completely unsatisfied with her service. All she cares about is getting the co payments and leaving work on time. I don’t understand why she is still working there. You make money off of us, the customers! So the least you could do is provide good customer service! If you don’t like your job, then leave, and give someone else who would value the job a bit more a chance!

Wish I could write a review for the dermatologist alone because he is great, the receptionist up front on the other hand is extremely unprofessional and rude. I actually referred a friend of mine there and they turned her away because her ins card was on her phone and not on on a piece of paper. Nowhere else has this ever been a problem whether in a doctors office, dental office or pharmacy. I myself will be will be going to a new dermatologist from now on until they fix the issues they have in the front office.

I wanted to see a dermotologist ASAP and Dr. Hartman was the only one who could take me in the next day after calling around the list on Unilocal.I was a bit worried since he has a low star rating but I read that it’s mostly the receptionists.
I walked in and the receptionists were just normal and cool! They are quite funny too but I can see some people may lack of their sense of humor. Dr. Hartman was friendly, professional and super nice. He didn’t mind checking my feet as well even though the problem was on my hand. He was so generous and gave me a bunch of sample medication and it worked so well as he said in two weeks. Thank you, Dr. Hartman!

Horrible receptionists! I was in the middle of talking politely and she cut me off and said, «OK bye» and then slammed the phone to hang up. How rude. Switching doctors. Dr. Hartman is great, but half of the experience is with the receptionist, so see ya Dr Hartman. You just lost a patient. I hope you get rid of your receptionists. For your practice’s sake.

Dr Hartman does not care about his practice reason being those two hot headed assistants at the front desk. I’m not sure how many patients he has lost but if he cared he would have fired those two tards. Seeing how many patients he has lost or complaints about them
*very rude, as rude as a receptionist can get no joke
* thick Latin accent that you can’t really understand what they say. always have to repeat .
* they do not properly explain what you need to bring in and do beforehand
* put you on hold for a long time
Is a receptionist Job that damn hard? It’s not
Rocket science
$ 50 cancelation fee
$ 25 co pay
Dr Hartman I live 2 minutes away but chose to go to dr cheung in ocean ave I rather drive the extra mile for better customer service. Once you get rid of your two receptionist then we will meet again. Till then good luck on your future endeavors

Dr. Hartman and his office were wonderful. He was very professional and took the time to listen to me. He also gave me coupons to make sure I didn’t overpay for any of my prescriptions. When I ran into issues filling my prescriptions with the pharmacy and my insurance company, the receptionist at his office took the time out of her day to personally call the pharmacy and drug companies to resolve the issue.
Excellent service and would definitely go back!

Dr. Hartman is awesome.
My mom brought me to Dr. Hartman about ten years ago as a teen, and he made my keloid go away. :) Now I’m old with my own insurance and everything! I visited Dr. Hartman a few days ago to treat another keloid. My appointment went great! He injected me with a cortisone shot, and it hurt just a little, but he was gentle. He knows what he’s doing and is very professional about everything.
He’s an excellent dermatologist and l’ll continue to go to him until I can’t anymore!

I don’t know WHAT people are talking about…
I saw Dr. Hartman today and his staff is great and so is he.
He’s also not bad on the eyes :) Yeah Buddy!
Anyways, he didn’t do unnecessary testing on me like some doctors would and he was friendly and fast. He has a great bedside manner and I would recommend him to my friends and family.

The receptionist who answered my call yesterday is so ill-​mannered that I decided to cancel my appointment and vow never to visit the clinic.

What I find really interesting about the low star reviews is that for the most part, they do not apply to Dr. Hartman himself. The reviews are directed towards the receptionist in the Daly City location. My experience with the receptionist in Daly City was over the phone. She is direct and informative. Hardly rude. I was informed well in advance that they take cash or checks (no cards).
I was beyond impressed with Dr. Hartman. I brought my daughter in for what I thought would be the standard 2 minute appointment (teenage acne). Instead, Dr. Hartman spent around 20 minutes of face time with us. He even walked us across the hall to personally refer me to a colleague of his.
I’m so impressed, I plan to switch to Dr. Hartman from my dermatologist in SF.
Highly recommend.

Every time I call to make an appointment I am always put on hold for at least 10 minutes. Judging from the rest of the reviews, what could the receptionist be possibly doing that would take minutes to answer a call?
*EDIT #1*
Wow after I was put off hold I told them I wanted to make an appointment, then she put me on hold again. Once i was off hold again she asked me what I wanted…
*EDIT #2* She did it again
*EDIT #3* Turns out the person picking up my calls was just «taking messages» because it is during lunch hours and they will be back at 1:00. It was 1:15.

I found Dr Hartman to be very nice. I also found his front office staff to be rude and very unfriendly. They sent me to the wrong lab and was unable to get my specimen diagnosed. It was almost 5pm and the lab I should of gone to was closed.
I had an appointment that I had to cancel due to my work schedule and was told I would be charged $ 50.00 cancellation fee. I told the receptionist I had no choice but to cancel and she did not care. I asked her what was more important the $ 50.00 or my business but she did not care. I had never cancelled an appointment in less than 24 hours before. The next day I got the bill for $ 50.00. Needless to say they lost my business.

Dr. Hartman is an OK dermatologist BUT he has serious problems in his office.
When you walk in the door, you’re assaulted with a barrage of negative messages and signs. Their policies appear to be so punitive that they either are very disorganized or have a very low opinion of their patients. Too Bad!
(with just minimal investigation) Turns out I’m not alone in my concerns. I’ve written the doctor a comprehensive letter but I have my doubts as to whether it will get past «the Guard.» I’ll update this review if anything happens.