Sequoia Pacific Construction

Charles is useless not trustworthy person. We signed a contract with him in july for our house windows to be install .We wanted Marvin windows for whole house so we contacted him to do so. he made several excuse. finally we realized and started interrogating him, he came and install few windows and kept 3 windows with him .we are still waiting .we paid him all the money and thought this way he might come and do installation , still making excuse, i had to hire another guy to install 4 windows. 3 windows are still with Charles. Now i have to talk legal action agnist him. please don’t make the same mistake as we did. This guy can runaway with your money. He is impulsive liar

Charles Seames installed a full set of replacement windows in our house last fall. It took way too many rounds of fixing mistakes in the bid, and way too long to get it done; we were given one excuse after another for repeated delays, and he even admitted to us at one point that he had put a new customer in front of us in line because that person had complained.
HIs team, that is the actual guys who did the installation, are competent and fast. The company as a whole however is not.

Charles may have been attentive to detail during the economic slowdown, but he has been a nightmare for our most recent project.
First, they did one of our rental apartments. Great job on the windows. Less so on the bedside manner with our tenants. Charles is a take-​charge kind of guy, but may not be the best listener.
Nevertheless, we were pleased enough to have him do another apartment when the tenants were on vacation, and then later the windows at our house.
The windows in our house were done in May. At the time, we needed one obscure panel and he brought samples for us to choose. Unfortunately, we didn’t realize until after the fact that there were far more than two options. So, after seeing the sash in, and more options on the web, we decided to change it out. Also, the hardware was the wrong color. Well, after much follow up, the new obscure sash and correct hardware were installed in November. 6 months for an item that takes 6 weeks to get.
Then, it gets worse…
We had some water damage at our house over Labor Day causing two bath remodels. We had Charles bid the windows, as well as the whole project. We wanted to start the job as soon as possible and asked him to order the windows.
The responses on where are windows were went like this:
Mid November: «I think three weeks from now»
Early December: «I ordered them but we are in the holiday season and Marvin does shut down for Thanksgiving and Christmas slows the process up»
Early January: «I ordered them early but Marvin shut down for two weeks. Their (sic) family oriented company and they believe and family time.»
When I visited window shop on Jan 6, I found that windows had not been ordered.
Ok, so you don’t get the project but intentionally lie to me about having ordered the windows? Not cool.
Oh, and when quoting the project (October), he took a door with odd dimensions to have it remade. That, too, was supposedly ordered, even though I paid for it. Well, it wasn’t. And when I went to pick it up, I had to pay again. And the dimensions on this expensive door were still wrong and our contractor had to adjust.
So, in the end, in addition to the out of pocket for his screw-​ups, it delayed our project and made our other contractor have to work out of sequence, which always ends up costing more.
Construction projects are difficult enough to live through. Why add to the headache and use one who is intentionally misleading?

Charles of Sequoia Pacific recently completed a whole house window replacement with Marvin Ultimate Clad windows, picture, casement, French doors and double hung, fit to existing openings and matched to the interior trim.
Charles with his team of Dario and Victor completed the work from bid to completion on schedule and problem free. The workmanship was exceptional and the work area was always kept neat and orderly.

We just had Charles and his crew install 3 sliding patio doors in our house, and I can’t say enough about the level of professionalism and attention to detail his crew showed. They did an amazing job for a reasonable price, and they did it cleanly and quickly.
Of the several contractors I got bids from, Charles was the only one to come up with a creative solution to a tricky structural problem. He’ll also get back to you when he says he will, which you’d think isn’t a huge deal. But it makes a big difference.
We will definitely be using them for our next remodel job. No question.

If all contractors did business like Sequoia Pacific does, their industry would be beloved! We used Sequoia Pacific to replace our windows last summer, and they exceeded our expectations 1,000 percent! The owner (Charles) gave us great advice on options, and a very fair price. He started the job right on schedule, and installed beautifully-​stained custom-​sized Marvin windows and French Doors. He then installed matching wooden baseboards at cost, because he (wisely) knew that the windows should be complimented by the adjacent woodwork. We can’t say enough good about Charles and his crew– they really are the perfect contractors!