SimonMed Imaging

STAY AWAY FROM THIS PLACE. THEY WILL DEFRAUD YOU.
I knew I would be responsible for covering the cost of my MRI w/​Arthrogram (they inject dye into the joint), so I did some extensive research into cost. I called this place well before my procedure and spoke to their «patient advocate”(Gurlie, I think?) to get a cost estimate. I was given an estimate, along with the billing codes that would be submitted to the insurance company so I could also call them to verify.
The experience itself was ok; the MRI went fine. When I left, they gave me my «bill» /​estimate. Current Patient Balance was listed as «UNAVAILABLE.» I asked; they said it was routine and would just be the amount they told me.
What happened next was atrocious. The «estimate» was off by over $ 500 (more than a third of my total bill). There were additional billing codes (for local anesthetic and the cost of the dye) that apparently they DID NOT KNOW THEY WOULD BILL FOR. Are you serious? OF COURSE you knew that. THAT IS THE POINT. Instead, they tricked me into coming in to get a procedure done then stuck me with a bill that was way more than their estimate.
THIS PLACE IS A BUNCH OF FRAUDSTERS. Everyone just tells me «it’s not final until your insurance company bills us.» But it’s not my insurance company (who ever uttered THOSE words?!)… it’s this shady place taking advantage of sick people.
People I spoke to just in case you get one, you will know they aren’t honest:
1) Gurlie («Patient Adovcate»)
2) Suzanna @ Health Diagnostics
3) Kerry in Accounts Department
4) Kerry’s Boss Sandy Stapley (won’t call back)
5) Tanya, Tracy or Bernice for SimonMed billing.
6) Dr. Radhika Dave, MD. The Dr. who performed the procedure and whose name is next to all the billing codes.
Also, they don’t bill you. They just send your bill to collections if you don’t call and pay them. SO SHADY.

I went for an MRI this AM (only two days after I called to find a slot) and was treated courteously and most important, expeditiously. I arrived right at my scheduled time of 0845 and was on my way home at 0922 with the CD of my scan. Couldn’t have asked for better. I asked the clerk at the desk if she knew of all the negative reviews over delays, and she said no. I said maybe that was a sign she didn’t care, and she said no, she did care a lot. As I left she reminded me that she planned to log on right away and was curious to see my review. So here it is… Dave

Health Diagnostics aka SimonMed Imaging is a good place to go to for Ultrasounds and such. And this is based on my experience with the current staff. Naturally, should staffing change, then experiences change…
I called their office for an appointment, and they promptly fit me in. I got two calls as reminders, and I appreciate such reminders. There’s little to no wait time, the technician is courteous as is the front office staff.
Robert, the technician I had walked me through the process, was clear about the procedure, and respectful.
I called back asking for copies of reports, and I’m guessing they are well on their way now. Prompt is the word.
Such a fabulous experience in terms of wait and processes compared to Seton for a similar appointment.

I would definitely recommend health diagnostics. Friendly efficient staff. Much less expensive than other places especially hospitals. The only downside was having to fast all day!

Easy-​breezy MRI’s. You’re in and out within 20 minutes.
Make sure that someone has pre-​authorized any study that will occur here. If your insurance carrier requires this and its not been done, you could be on the hook for thousands of dollars. Just an FYI.

Came here for an MRI of my ankle. The reception was very friendly. The technician was police, friendly, and professional. I received my scans that same day and within 24 hours my doctor had the radiologist’s report. Efficient!

Had to wait more than 30 minutes for my scheduled appointment. No heads up or apology. No communication from the front desk at all. Why do medical places think they can get away with this?

The radiologists, radiology technicians and medical services here are good. The billing department, on the other hand, is an unmitigated disaster.
The problem began when I received an out-​of-​network medical bill from Health Diagnostics. This was not the fault of Health Diagnostics, but with my insurance company, Aetna. However, after talking to Aetna, they agreed that Health Diagnostics was in network. My new insurance claim was correct and treated Health Diagnostics as an in-​network-​provider.
The billing office at Health Diagnostics completely dropped the ball at this point. Instead of paying back Aetna the out-​of-​network payments that Aetna had incorerectly paid, they decided to charge me the difference between the out-​of-​network price and Aetna’s two payments. You might wonder why I care so much about the out-​of-​network and in-​network designation. The reason is that the out-​of-​network rate was around $ 4000 and the in-​network-​rate was only a little more than $ 1000.
Now the real issue is not that health diagnostics messed up. That is understable. The problem is that they refuse to fix their mistake. I have called the billing department numerous times (which take like 30 minutes to actually talk to a non-​computer each time) and they never change my bill! They do not seem capable of understanding the simple error that they have made. They also refuse to pay Aetna back the payments that were incorrectly paid to them. This is despite the fact that Aetna has requested that these funds be repaid.
The real kicker in all this is that Health Diagnostics is now thretening to send my unpaid medical bills to a collection agency. But if Health Diagnostics does not sort this out, I will have no choice but to file a complain with the consumer protection agency or the California Attorney’s General.

Went there today for an MRI and was completely unimpressed with the front office staff. I would never go there on my own dime since it was for workmans comp it was fine. Dan, the tech who actually took my MRI was GREAT! He’s the one star in my review. Here’s what went down, I was asked to come in 2 hrs earlier than my original appt– this was ok as I was nearby anyways. However, upon arrival I was asked to wait. and wait, all the while the front office staff gossiped loudly abt patients and drs. I’ve worked in the medical field and they are VERY unprofessional. So I get in and get it done and then am asked to wait further w no explanation. Finally, a girl calls my name and says, here’s your CD. Oh! Okay… having never done this before a little explanation would’ve been nice! So I drive home, look at the CD and it says «my name and KNEE condition. I was there for an ankle condition! Sigh. I call the office and explain the issue and Deans tells me don’t worry it was my Cd and the ankle not as it states, the person who created it JUST LABELLED IT WRONG! Geez, thank god it’s not cancer or anything! Completely blasé and lackadaisical attitude. Wow! Patients beware.

Came here for an MRI that was ordered the previous day. The place is right off the freeway and has ample parking. Best of all they are open early, so I didn’t need to take any time off work. They put me straight into the MRI machine when I arrived, no waiting around.
In and out on a days notice. What more could you want?

I received an abdominal CT scan with IV contrast on Wednesday, 07÷17÷13 at 8am. My CT Technician tried & failed — miserably — to insert the IV into my left hand for the contrast portion of my CT scan. I informed her several times that she was hurting me, and she told me that she had to make my veins angry to be able to find them. She was successful in making my veins so angry that my hand immediately started to swell, and the pain in my hand was severe.
I am 47 years old, and I have had several IV’s administered for surgeries, etc., however I have never had this kind of damage to the IV site. I do understand that I may have difficult veins to find, however when a patient tells you 5 times that you are severely hurting them, and your patient is in tears, perhaps it would be better to ask for assistance from another Technician that has more experience with administering IV contrast prep, rather than continuing to torture a patient unnecessarily. I really think that my right to reasonable care was violated by this Technician.

I’m helping an elderly neighbor through his illness and we were referred here through St. Mary’s. What a great facility! They picked us up at home and drove us back when the PET scan was done. Everyone was kind and patient, took the time to explain the procedure, and the whole process was as quick as one could ask for. I highly recommend this company!

Its kinda weird for me to write a review on a place that does MRIs and PET scans and such but… this place does deserve a 5-​star review for service. My appointment was on-​time and the staff was extremely courteous. My nurse, doctor and MRI technician all individually took the time to explain what they were going to do and which immediately put me at ease despite having to have such a clinical procedure. Plus, they let you listed to your own music while laying in the MRI tube.
Its very easy to get to this location and parking is ample.

Very best medical staff. Courteous, pleasant and go above and beyond. Office is so clean and has such a pleasant atmosphere. Carlos and Jamie are fantastic. Health Diagnostics is lucky to have them as their representatives. I highly recommend this location.

Awesome experience — the staff was friendly and fun. Made the time fly by and the ability to come in early is fantastic.

I sent one of my chiropractic patients to this office yesterday because the S.F. location was having their MRI machine serviced. He was very pleased with the experience from start to finish and we’re talking about a guy who was in severe pain during the process. Their staff also worked very efficiently and easily with my staff to get this emergency appointment set up on very short notice.
As the person getting the MRI or CT, they will give you the films or a CD if you want to take it with pleasure.
If you need an MRI or CT in Daly City, this is the place. And if you are in San Francisco, their facility on Sacramento that I usually refer to is every bit as good. They’re doing a great job in these two offices.

Health Diagnostic … im very grateful to all there staff, my husband has cancer and went here for a pet-​can, they treated him with dignity and respect, and also told us and guided us through the procedure, we also live in SAN LEANDRO and didn’t know anything about Daily City, they picked us up and return us back to our home, all their staff are beautiful and caring people.

Like the previous reviewer stated, this place has ample FREE parking and they were able to make my appointment within two days of my initial call and at a time that was super convenient for me. This place is also super easy to find, being almost immediately off of the freeway offramp and next to the AAA building.
I had to get an MRI of my back to definitively determine whether or not I have a herniated disk. Sounds pleasant, right? Not so much. I was downright dreading this appointment, but I knew it needed to be done.
Fortunately for me my MRI Tech, Jim, made my entire appointment go off without a hitch. Hands down, Jim was the best MRI tech I’ve ever dealt with (and unfortunately, I’ve had a number of MRIs over the years). I would absolutely return to this office for future MRIs, though I hope to never need to have another MRI done in my life ever again.
Thank you Jim for making an otherwise insufferable appointment tolerable for me!

Getting shoved into a loud narrow plastic tunnel for half an hour or so isn’t really my idea of a good time. That said, this is a pretty nice place to do it.
I chose this location because A) they have the badass 3-​Tesla MRI machine (takes great pictures), B) their proximity to our home, C) a referral from a doctor and D) the out-​of-​pocket rate was reasonable compared to what I’ve seen (I’m on the Anthem Blue Cross You’re Screwed Plan).
I can’t imagine a better experience for this less-​than-​enjoyable procedure. Free Parking, check-​in was a breeze, they were ready for me, polite staff, and Jim the technician is exactly the guy you want driving the boat. Professional but easygoing, Jim talks you through the whole thing, and warns you that it’s going to sound «like they’re doing construction on the Death Star.» You don’t get honesty like that every day in the medical profession, let alone the sense of humor.
Highly recommend, and while I hope to not need another MRI for twenty years, I would go right back here for it.

In May 2011 I was sent here by my doctor for an knee MRI. I sat in an empty waiting room for approximately 30 minutes. I was then brought back to a changing room, where I sat for another 10 – 15 minutes. The tech was friendly and apologized for the delay stating, «We’re running a little behind.» Eventually I got my MRI.
Fast forward to July 2011 when I needed another MRI. I sat in an empty waiting room for approximately 30 minutes. I was then brought back to a changing room, where I sat for another 10 – 15 minutes. The tech was friendly and apologized for the delay stating, «We’re running a little behind.» YES. I actually just cut/​paste this paragraph from the first paragraph because the same exact thing happened again. How frustrating! This time I did not get the MRI because I was too big for the machine (shoulders too wide). I gave the receptionist my height and weight when I made the appointment… shouldn’t a little lightbulb in her head go on that I might not fit in the machine??? Now I have to wait for an open MRI appointment later this week. AND I’m still in pain.
It appears whomever is running the office has no concept of time, how long scans take to do, etc. Time management is a big problem here.
Thanks for nothing Health Diagnostics!