Sonny’s Cabinetry

I ordered a wall mounting service through amazon using Sonny’s Handyman Services at January 30^th. The next day I received an email stating that the dates for installation are already booked and that February 8^th on would work. So I replyed that the 8^th at 3pm would work. Two days later I still haven’t heard back so I e-​mailed them again if they received my reply. I e-​mailed them again on the 5^th and no response. The 8^th comes rolling around and they don’t show up. I called amazon and after a few attempts and a couple hours later (5:30pm) I receive a call from Sonny’s saying that someone quit (BS)and they have an opening next Monday from 11am-​2am, I agree to this. Monday the 15 comes rolling around and they never showed. I called them at 12:30, 1:40 and 2pm got an answering machine the whole time. I called Amazon to call them, when the rep came back to me he said that Sonny will E-​mail me a new time in 24 – 48 hours. I went off on this guy, saying that they should have been here today and that they need to come today! So, again I was on hold and when the Amazon rep came back on he said they can do it at 7 to 7:30pm. I said okay, can I speak to a manager, he said a manager will contact you in 15mins, of coarse they never did. 7pm came rolling around and they’re not here. So I look at me e-​mail, maybe they got lost, and I see a cancellation e-​mail at 5:30 stating:
«Sonny’s Handyman Services is unable to complete your order for TV Wall Mounting — 51 inch+, Bracket Included. The order has been cancelled and you have not been charged for this service.* We’re sorry for any inconvenience this may have caused.»
So naturally I called up Amazon and asked for a manager, I told him how is it possible that this idiot has all these 5 star reviews and treats customers like filth? He said he will look into it, but whatever, one can dream. Basically 2 weeks of having someone else do it and 2 solid days of my life gone. So to sum it up, they e-​mailed me once and called me once. I am a real estate agent, if I ever have treated a client like this my broker would fire me on the spot.

Funny, I feel like I was heading toward an experience like John S. I ordered a garbage disposal installation through Amazon Home Services (avoid this service like the plague) for Sonny’s Handyman Service, and got exactly the same communication as John S. Basically, Sonny says the date I chose was unavailable, so would I please choose a date that falls in so-​and-​so date range. I replied back immediately, chose a date and time, and then radio silence. For four days. I emailed them again, asked what was going on, and three days later, no response.
I quickly canceled the order, so was lucky enough not to have to go through the hell that John S did. My sympathies.
Avoid ordering from Sonny, and avoid using Amazon Home Services. The only reason the ratings for these jokers are so high is because people like John S and I who NEVER COMPLETE AN ORDER don’t have a chance to leave feedback. What a joke.

Sonny gave me the bid, the workers showed up on time and did what they said they would and more. Timeliness is not always the case with other construction work we have had done in the past.
The original bid was the put in new gutters for the front and back of the house. When the workers showed up they removed all the gutters. This was not in our request. Without hesitation Sonny indicated it was their mistake and ate the cost to install those that were removed in error.

Sonny installed hardwood floor in my stairs and I say he’s one of the best handyman/​contractor out there in terms of quality of work and reasonable labor cost. He’s very reliable and gets work done, he even removed the old satellite dish from my deck free of charge. I will definitely hire him again.

I have used sonny’s services several times for my personal needs and as a referral go to cabinet guy. He has bin consistant and fair in all his price quotes, what I like the most is he uses real wood materials in the products that he brings in, none of the press wood stuff that you see in HD, S**rs, and other big box places, and he’s a lot cheaper. He does work on your budjet so if you need a kitchen cabinet guy, I think you try calling this guy!