Sprint Store

Candy is simply the best! Total customer service rock star! I had a horrible experience at another sprint store. Long start short, I hated sprint, tried again with this location and candy has completely restored my faith in sprint! I will NEVER go to another sprint store location. She deserves a raise!

Quincy was great! No up sales, listened to what I wanted. Came here early on a weekday, was the only person in the store which was great. Current promo means my T-​Mobile bill is cut in half, so now I’m only paying $ 75 a month for 2-​years, for 6GB of data, and a new Samsung S6 android phone.

When I lost my cell phone while on vacation, employee Dillon was more than helpful — he saved my entire trip. Replacing my lost phone was easy and painless, and he helped me salvage all my contacts and data which were very important to me. As far as customer service goes, Dillon is a five-​star representative of this company. Thanks a million!

Let start off by saying this very well could have been a 1 star review, as my experience was extremely negative at first. Store manager Wriz turned it around and redeemed the store and Sprint (though I still have a bad taste in my mouth with their Corporate Offices — they were unhelpful and rude).
I had the same experience as I see a few other reviewers had: I bought a new phone and at the time of the sale, the rep gave me a bunch of accessories and a tablet that she said were a «gift» because I had been a loyal Sprint customer for so long (she actually put a bow on them!). I never wanted or asked for these things. Come to find out I was being charged a monthly fee for the accessories and a data plan for the tablet I never planned to use. Yes, the fees were buried in the contract that I signed, so I take responsibility for signing something without scrutinizing it first… but as another reviewer said, it’s not printed out; they just bring up the signature line on a tablet and ask you to sign. I was too trusting.
Long story short (and I mean LONG, as I had to call many times and visit the store multiple times to get this resolved)… I finally dealt with the GM Wriz. She empathized with the situation and got all the bogus charges taken off (and I gladly gave back the tablet and accessories). She was professional and completely turned the situation around. Could not have been more helpful! I work in customer service and know when someone «gets it» and Writz does.
I learned that the sales rep who sold me the phone and created this mess was let go from the store; I take this as a sign that they take complaints like this seriously.
Moral of the story: read entire contract before you sign. ASK if accessories are free or if you are paying for them, and any additional data plans. If you have any issues, ask for Wriz. she has integrity and will take care of you!

Loved my visit here switched from AT&T and added to my uncles line Andres helped us and it was soooo easy he set up two new phones put on screen protectors for us and just gave great service in general it’s always a surprise when you get good service at a cell phone company I will always go to this location now

Jaysen is the best! I went into Sprint with low expectations (it is a phone store after all!) and left 45 minutes later with new phones, a lower bill and all of my questions answered. I could not be happier.

Well this is a sad and unfortunate update. After receiving great initial customer service, I have to say that every praise i wrote initially I will have to rescind and declare disappointment.
Here are a few of my highlights (Low lights in this case):
1) My bill increased significantly.
2) The insurance plan (which i was convinced to get even when i said i didn’t need it) that was supposed to be cancelled after the first month automatically continues to persist.
3) I was sold on a useless tablet that was supposed to be completely free (the tablet itself and data) but am now being charged a monthly fee.
In other words, even after telling the Assistant Store Manager, Henry, exactly what i wanted and even after having him reiterate what told him back to me, i still ended up being with a plan that i did not agree and additional expense i did not want.
Be weary fellow Unilocalers.
And prepare to be utterly disappointed with this store.

Vivian is very impolite. She multi-​tasked and conversed with 2 other person.
No personalized service!
NOte: Don’t waste your Dollars on the Insurance Plan!!!

I went there a couple days ago to get a new line for a friend and this lady Vivian was so nice and kind she made me feel great compared to the people next door aka t-​mobile worst customer service ever I suggest you guys visit Vivian!!! She made me realize how expensive I was paying with t-​mobile for 3 lines she hooked me up. I love great customer service like her I’m glad to have my first Unilocal review on a person like Vivian and her staff and to mention her manager wriz was great on making sure my plan was correct and everything would be great!!!
So go see Vivian and Wriz!!! Great place great team and I love my new iPhone! More Unilocal review to come

I have never received such great service at a Sprint store before. Dillon helped me and he is a rockstar!!! I think he stayed after his shift just to help me.
I watched Andres sit with a customer for close to an hour helping her. Being so kind and courteous all the while.
These folks here really care about customers and I’m so happy they are working here.

I came in here on a sunday 5 minutes before they were gonna close and Corbin the sales rep was so helpful and kind to open a new account for me. He made me feel very comfortable to switch over to Sprint from Verizon. The transition from one phone company to the next went so smoothly and the fact that I was able to keep my same number was awesome. Thanks Corbin!

Andres will work with you until you’re happy.
Seriously, you leave with out the feeling like you’ve just been taken.
Everything clear and transparent the way it should be be.

I am so impressed with the customer service that I would go back just to have that amazing experience again. Associates, Ms. Scarlet and Ms. Tiana made me feel at home. It really did not feel like I was in a cell phone store with the usual, long boring wait. I left with a smile on my face just from the positive conversation with the sales staff. I really appreciate Sprint’s attempts to keep their customer service so on point!

Go to this store and Scarlet will be the one to hook you up. She helped me upgrade my phone from the s4 to note 4 and has changed my life! While keeping the plan within my budget.

You should talk to Scarlet she knows exactly what people want and need to stay in trend but still have that budget. She quick, kind, and patient I will not go anywhere else. Thank you! And for the store Manager Brian thank you for making it a pleasant experience that only makes me what to come back M.V.P. Manager

Let me start off by saying that I have been in the retail/​customer service industry for the past 15 years, having been trained and training others around exceeding our clients experience and exceeding sales. Perhaps one of the biggest lessons has been around achieving the sales objectives through service… not the other way around.
However, I am a consumer of products and services like everyone else… buying a car, banking, dinning, every day to day activity that most folks do including counting on a cell phone and a provider.
Last night I decided to purchase a cell phone through Sprint with my wife. I visited another store which took care of that need, they were nice, personable and at the end I had my wife’s phone and a service provider. However that evening when I decided to recap on the purchase I started to notice a few things that made me feel that the focus of the representative was more around the sale and not my experience. I first noticed I did not have the original plan I had requested, secondly I saw an add on service which I did not request nor would I have wanted to begin with which now appeared on my contract… I really started having second thoughts about my purchase.
So this morning I decided that I would swing by to the store closest to my residence and likely cancel my service. After stopping by the Westlake Center Store, not only did I keep my initial service but I also signed up! The team at the Westlake Center Store was phenomenal, they were attentive, professional, and really took their time to answer all my questions and even some that I had not considered. The environment was no sales pressure, but focused on service and when you do that the sales will come.
I was helped by their Retail Consultant, ANDRES WILLIAMS. He is hands down among the BEST, HONEST, and SERVICE FOCUSED sales associate that has helped me in the retail/​customer service industry. Andres took his time to really understand what my wife and I needed from our cell phone service provider and stayed focused on what was important to us, not closing a sale or calling it a day (The store closes at 8:00pm and it was closer to 9:00pm by the time we left).
There was 0 sales pressure, in fact after he took his time explaining the services, breaking down the costs both short term and long term, afterwards I was the one asking Andres about bringing my additional line to Sprint. In the end, both my wife and I are very appreciative of Andres Williams’ exceptional service that we wanted to write this review and advise everyone and anyone who is looking to switch their service to come down to the Westlake Center and ask for Andres. if he isn’t available I am 100% confident that his team will extend the same «best in class» experience to you.

Wonderful service and helpful! Scarlet was the one that helped me, she’s a sweet heart.
Told her what I needed, and she made it happen.

THE best Sprint store & I have been to a few Sprint stores lately mostly in SF. This store is relatively new and has a lot to prove and they really delivered! I entered the store not expecting much, but was impressed with how clean it looked & the fact that they carry a lot of different products when other Sprint stores are lacking. I was even more impressed with their level of professional customer service & how helpful they are when the other stores were a let down & I was almost about to give up on Sprint entirely. So don’t waste your time at the other Sprint locations and just come here. Ask for Henry and he’ll hook you up! :-)

first off do not go to the sprint on gellert. It has incredibly bad customer service, after trying to figure out if they carried the note 4 (which took a little over 20 minutes) I tried my luck with this sprint store. To my surprise they dealt with my inquiries in a fast and respectful manner. Shout out to Henry (forgot his last name but I think he’s the only henry there) he helped me with my inquiries and did so in a very professional manner. even talked me into buying a tablet which i currently use everyday. I suggest all sprint customers to go to the westlake sprint store!!!

First off HUGE THANK YOU to
Andy Moore Lead Retail Consultant for this store!
My wife and I after having horrible customer service at other stores and over the phone for the last 2 years had decided yesterday to go in and leave Sprint and try another cell phone carrier my exact words when entering the store were «who can help us cancel our service!», in steps Andy and not only did we decide to stay with Sprint but got a new phone for my son, mother-​in-​law and myself, he also helped us lower our overall bill by about $ 150.
Andy is not only a credit to this store but to Sprint as a whole, he calmly explained our options to us with patience and humor and made us feel appreciated as Sprint customers for the first time and most importantly as people.
Thanks again Andy and when & if we have questions or concerns about anything we’ll be sure to come see you.
PS.
Thanks for the taqueria recommendation we’re going to go ASAP.