Susan R Sheldon, DDS

After being jacked around by another Endodontist’s office (both billing and tooth care), and at the urging of my husband (who is a baby about these things and had seen Dr. Sheldon), I decided to give Dr. Sheldon a try.
Everything about my experience was hassle and pain-​free. Appointment scheduling was easy. Billing was seamless (the other Endo’s office messed up the codes and I had to battle insurance and his billing office. Yuck). Dr. Sheldon is a free-​spirited professional and that comes through in her unique office environment (mobiles to space out on while she’s doing her work and good jazz music played loud enough but not too loud), fun art pieces. She can make me laugh and that is a good thing. She sometimes hums along to a song and has a beautiful singing voice.
Her work itself is excellent. Yes, she does root canals in two appointments but I have had that with other docs and she set my expectation upfront. She shakes the gums upon initial injection so the numbness will take effect more quickly (again, this has been done to by other docs). Before I knew it, she was finished and when the numbness wore off, I was able to use my tooth again with no pain for the first time in months!
Not that I want to do it again, but if the time comes for another root canal, Dr. Susan is the one for me.

I was referred to Dr. Sheldon by my regular dentist last year for a root canal. She did a wonderful job. She’s a cool chick. Her work is very thorough and direct, she’s very «put together» and got the job done. It took 2 visits to complete the root canal last year.
Currently am seeing her again for another root canal for a tooth that has been bothering me lately, had my 1^st visit today and she was very quick, 45 mins. and am feeling so much better.
I trust her and would recommend her to anyone in search of a root canal specialist.

A few months ago, I cracked my tooth on a popcorn kernel (you know those ones that are stealth inside of a piece of popped popcorn? Bastards). My lovely dentist squeezed me in the next morning for an emergency visit to deal with the HORRIBLE PAIN. Despite his mad skills keeping my plaque at bay over the past few years, this was beyond his scope. He referred me to Dr. Sheldon. She was a bit of a drive away from me, but he said that she was the best. Boy was he right.
Right off the bat, Dr. Sheldon is kind, down to earth, and incredibly competent. Her waiting room is homey and quirky, and made me feel totally at ease.
Beyond making me feel comfortable, she made sure I wasn’t in any pain. I’ve never had a cavity or anything, so I was terrified of having my tooth drilled into. Dr. Sheldon made sure I didn’t feel anything — when she injected the painkiller, she shook my gums so that I wouldn’t feel it. After that, it was totally smooth sailing.
I can’t imagine having a better doctor. While I really hope I never have to go through anything like this ever again, Dr. Sheldon was a total lifesaver. I can’t recommend her highly enough!

On June 16, 2006, I had a molar with a crown which was very sensitive to temperature. My regular dentist, Dr. Zoya Galant, took an x-​ray and reviewed it. She told me that I needed to get a root canal. It was horrifying news!!! I heard all the terrifying stories about root canals and felt I could deal with the pain. Alas… the pressure and temperature sensitivity was reason enough to go. Dr. Galant referred me to Dr. Sheldon.
I walked into Dr. Sheldon’s office. It was very calm and clean. Her admin greeted me with a big smile. I started feeling better about going to her. I finished the paperwork and she explained to me the entire process and she started the procedure. She injected the anesthesia and she cleaned out my molar. After phase I was completed, the pain wasn’t as bad as I thought it would be. I came back for phase II and by the time it was all done, I could eat whatever I wanted! About a month after the root canal, my crown did crack and that was expected, so I went ahead to replace that by Dr. Galant.
Well, fast forward to April 9, 2013, I ran over to Dr. Galant’s office regarding a crowned molar on the opposite side of the 2006-​treated molar. Sure enough, I was a candidate for another root canal! I asked Dr. Galant if I could go back to Dr. Sheldon and she said YES. I called Dr. Sheldon and she has an appointment for me the next day. After catching up for a bit with her and her admin, she did her magic! Once again, she released the little «gremlin» that was making my molar feel like it would explode. She drilled and cleaned out my molar, injected the medication into the canals and sealed it up for the next phase, which will be next week. But when I was sitting in the chair, I never thought that the fish and dragonfly mobiles would help get your mind off of the drill, but it totally does!!! The mobiles along with the calm sounds of the classical music kept my mind at ease!
Thank you Dr. Galant for referring me to one of the most competent and professional endodontists in the San Francisco/​North San Mateo County area. I would refer Dr. Sheldon for all endodontic procedures!!! She is AWESOME!!! Thank you Dr. Sheldon… glad you’re still around. If I have root canal #3, I know where to go!!!

If you want to save your tooth, as opposed to having an implant or some other kind of fake tooth, this is the place to go. I had a horrendous toothache, and went to another endodontist. He treated the tooth, and it felt fine for a couple of months. Then it began to hurt again. I called and he told me to have the tooth next to it pulled. Instead I went to Dr. Sheldon. Because I was in pain, her staff got me into her schedule the next day. Dr. Sheldon examined the tooth. The examination is a bit painful. She uses ice and heat to help locate the infected tooth. Not an easy task as the whole side of my face hurt. After the thorough examination, including x-​rays and her microscope, she diagnosed the problem. The other dentist had missed a canal. She promptly treated the infected canal, and I left her office pain free. That night I had the first good night of sleep I had had in a week. When I returned the following week, Dr. Sheldon completed the procedure, redid the other canals, sealed it, and I was fine.
Her staff is very efficient, there is plenty of free parking, and I was not kept waiting. Unlike the first office I went to, where the dentist treats 3 or 4 people at a time by going from room to room, Dr. Sheldon treats 1 patient at a time. She never seemed rushed and I felt like she was completely focused on my problem.

I cannot believe that this dentist is licensed. This was my root canal experience. First day dentist gave me no information on what she was going to do or anything. I explained that I thought it was the back tooth when I first felt the pain. I believed it was the tooth that they were working on but she decided she needed to demonstrate. She took a tool and tapped my back tooth and there was no pain, she then took the tool and hit my infected tooth as hard as she could and then preceded to tell me it was my fault she hit it so hard. Let my panic begin. I think it is her making a joke, though she never acknowledged it or did I, but all 8 or 9 times over 3 visits whenever she gave me the numbing shot her hand would shake like mad. She proceeded to do whatever she was doing for my root canal. The root canal took two days. After the second appointment I get a call saying she left some root and asked if I would like to fix it. She made it sound like it was nothing so I declined. Then I started getting tooth pain so I went back to her to fix it. Third visit took a long time as well. Now I still have a sensitive tooth with a giant unplugged hole in it. I believe she botched it again and I refuse to go back.
also she kept giving me x-​rays and never provided me the protective vest.
i can’t believe I am the only one that had this type of experience from her. Despicable.

Dr. Sheldon’s secretary later sent me a bill for $ 250 amended from $ 400. Maybe to soften the blow? Who knows. Too little, too late. I paid it and will never again set foot in that office unless she apologizes (or becomes my only blood donor match if ever that becomes imperative).

I love Dr. Sheldon, she was good and informative, she made me feel better about getting the work I needed done. I still have a lot of work to get done but she makes it better. I love that she listens to Frank Sinatra while she works on your teeth and she is quick and thorough… there office is even nice enough to give me a payment plan when i was having hard times. Thank you very much i def recommend this place. Two thumbs up.