Trust Auto Sales

Don’t trust Trust. They may be nice guys, but one look in the office will tell you this is not a professional or reputable operation. Jonathan assured me that a car I was interested in had been checked out by a mechanic and was OK. I know better than to believe a used car salesman and spent $ 195 on a professional prepurchase inspection, which found so many urgent problems that they were concerned about my safety while driving the car back to Daly City from the East Bay! Taillights were out, broken radiator hose threatened to blow any minute, wrong battery and spark plugs installed, engine faults needing further diagnosis, one of the doors can’t be opened from outside the car, etc etc etc.

I wouldn’t quite call them a ‘dealership’ as certainly their false advertising on prices (the whole ‘only if you qualify; but if you don’t it’s really THIS price’) is exorbitant no matter who you ask. We pretty much paid over what the car is worth; after all is said and done, and would have paid almost twice what it was worth had we not qualified for in house financing.
However, to their credit, despite the numerous problems we’ve had since purchasing the car (i.e. illegal exhaust, illegal tint, broken/​welded rims) they have been always willing to fix the problem. Also, they have worked with us on the payment factor as well; which is appreciated (hence three stars.) They have also referred us to other shops which have fixed the car after we got into an accident with the car — which was also extremely helpful.
I would not send my grandma here; but if you think you can finagle a deal out of them; than by all means. Their typical means of advertising is reeling people off of Craigslist so hopefully you’re doing your homework before you buy and read these Unilocal reviews.

It is interesting that the so called «small cab company owner» that gave the only other good rating besides one of the owners also shares the same name as the OTHER owner. HMMMM. I went to check out a car there this evening, which I called about twice today before going out there. I checked out the car, got the carfax, checked out the needed repairs, and took it for a test drive. Only AFTER all that did the owners then tell me that the vehicle was being auctioned on Ebay and I had 35 minutes to make a decision. Of course my mother said «let’s walk, they shouldn’t be pressuring you like that.» Always listen to your mother!!! So I went back and forth and finally made an offer. I wrote a check and was giddy with excitement about my «new» car. I went to my car to get my cell phone to transfer money in my accounts, and when I went back to the office they told me that Ebay wouldn’t let them cancel the auction and that it shot up. I said «I wrote you a check!» I mean we had a deal!!! His response was, «I’ll get a bad rating.» Well here’s your bad rating buddy! And, Ted, I in fact TRIED to buy a vehicle from you and you guys screwed me! I agree with the bad reviews: DO NOT trust Trust Auto!!! Shady business!

worst place ever. rude people and very impatient with customers. DO NOT GO HERE EVER. almost the same deal as person above me. owner is always never there to help and when he is there is he really rude and doesn’t sound like he wants to help. All this is on the PHONE too, not even in person. Would not do business with this place again.

Don’t «TRUST.»
Was sent to Trust Auto to do some paperwork for a car purchased in Hayward. The guy was very rude and rushed me to sign on the paper. He complained that I was the first one during his 8 years of business to ask a question about smog certification charge. He also charged me $ 50 for the smog the car seller (N1 Concepts in Hayward) promised to pay. N1 later confirmed that he was not supposed to charge me for that.
Would not do any business with this place.