Dave’s RV Center

It’s been long time since I was scolded by a sales rep.
We own a camper purchased from another retailer (Coachmen Apex 16RBX) and we were looking for a service center closer to home.
When we arrived we decided to take a look at some of the models on the lot. We hadn’t gotten more than 30 feet when were were met with a gruff «do you need help?», we walked back to meet the sales rep who was not going to make the walk to us, to ask about services and parts.
We asked about winterization, storage and other basic maintenance services and after giving out model were told flatly that they didn’t work on pop-​ups and only offered winter storage for units purchased from them but would do the winterization we were looking for.
We then asked if it was ok to look at the models they had on the lot, and were informed they were all locked. We said that was fine and would be fine just browsing.
We spotted a great 66 chevy trailer, it was old but had great lines, as we went over to check it out we heard the same sales guy yell «You can’t be over there!» as we walked back again we apologized assuming we’d walked into the storage area, but were told it was for sale!
We were bewildered! It was for sale but we weren’t allowed there? There was no reason offered for being talked to like this, and no visible «work» that may have posed a danger. It was also obvious that we were the only potential customers on the lot but were being followed at a distance by 3 «sales people» who never made a move to try to sell us anything.
After this we went inside to try to get the cleaners we wanted, and at first it seemed like the guys in service would save the day for this experience. Nope.
At first they were helpful, and offered advice on cleaning products but told us that they would not winterize a pop-​up.
The downside was overhearing them talk to or about another customer badly. I’m sure we all have gripes about other people but he was wrong to air them while potential customers were in the shop.
I know I won’t be going back.

Dave’s RV Center carries the Newmar line recreational vehicles, which are excellent quality campers, and they are the only dealer in the immediate area who deals with Newmar. Because Dave’s is a local and independent business they were our first choice when we decided to purchase a Newmar. We had dealt with Dave Jr. in the past, who was very nice. Unfortunately, the day we stopped in Dave Sr. was on the floor. This man was arrogant, insulting many other RV dealers in the area, which I found to be so uncalled for as well as unprofessional. We had a trade-​in (pristine condition, no problems at all) which he offered us the lowest price for, and was unwilling to work with us on price for the new vehicle. As a result, we bought our unit from another Newmar dealer. It is the same model as the one at Dave’s, but with more options, and with the value of our trade in addition to the discount the other dealer gave us, we ended up 12K less than what Dave had to offer, with a better interest rate as well. The best part of the story is that when the dealer asked us why we didn’t get our new camper closer to home, we told him there was really only one Newmar dealer in our area who we felt had a bit of an attitude, he immediately asked us if it was Dave Sr. from Dave’s RV! The moral of the story is that if you want to pay more than you should to a man with a condescending attitude, go to Dave’s RV Center.