Stone Resources of Ct

We have now used Stone Resources twice and with complete satisfaction. First, our general contractor ordered our marble vanity counter from them and the whole process — from our selecting a slab in their yard to their employees’ installation in our home — was seamless and pleasant. More recently, we ordered a quartz vanity top for a small powder room. It was a breeze and came in at less than half the cost I’d been quoted by three area resources, including installation! (Stone Resources discounts the price of pieces produced from remnants of larger projects. Wonderful!) Both associates we’ve dealt with are very experienced and professional, friendly, thorough with every detail, and patient beyond belief. When we look for backsplash tile, we’ll start here. We love Stone Resources of CT.

The only positive things I can say about this company was that the people at the front were kind to deal with. I put a deposit down and everything was good to go for my counter-​tops, which were scheduled to go in right as my kitchen was renovated so that the project would be completed on time. The following week a representative of the company came out and measured the templates, but said that since the staircase to the apartment was narrow, that they would have to charge extra to bring another guy to help the installation. This is a week after the deposit, and a week before the installation. Two days later I am informed that this ‘extra help’ will cost FIVE HUNDRED DOLLARS. $ 500! This increased the price of the installation by over 20%. $ 500 to bring an extra guy 15 minutes (from federal road in Danbury to federal road in Brookfield) to help carry one slab up one set of stairs into an apartment. Because the project needed to be completed on time, in order to return the kitchen to a functional state, I was forced to pay the 500 $. I asked if they would accept 250 $, but they would not accept, the owner did not even have the guts to speak to me on the phone. He spoke to me through a person at the front desk. When they came to install the counter-​tops, they didn’t even use the extra set of hands to help carry the slab. Two guys were able to carry it up. They did not put drop cloths down and tracked mud over the apartment and in the kitchen. After drilling the holes for the faucet and soap dispenser, they did not vacuum or clean the cabinet beneath it, leaving a nice covering of dust and rock inside the kitchen cabinet. Unprofessional all the way around.

Excellent price, excellent service and beautiful job!

«Everything went well until installation. Then the purchase turned into a nightmare. We should have sent the whole thing back. Manager was nasty and uncooperative. A bad experience. I will never use or recommend them again.»