JR Shuttle

I can’t believe there have been no updated reviews on JR. shuttles in the past three years. Like other service oriented businesses staff even management can change so keep that in mind when consulting older reviews.
That said, We recently used JR Shuttles three times on our recent trip to Fort Lauderdale. We had excellent service and recommend them without reservations. We had a family of 7 that needed pick up from the airport. They tracked our flights and knew we were delayed and sent us a message that they’d be there when our flight arrived. When we arrived we called they were waiting nearby. Our trip to our hotel was easy and the price was half other shuttles.
We used them again to get to/​from our cruise. They arrived on time to pick us up at the hotel and delivered us promptly to the port. They even had an extra carrier in case we had more luggage than would fit in the back of the van. The van was clean, had no bad smells, seats were comfortable. We were super pleased with the level and clarity of communication. JR shuttles offer good on time service and an Amazingly great price

If there was a possibility to leave less than one star I would. This company did not pick up my family at all. I made reservations and called at the time of pick up– there was no answer and no van to pick us up. I honestly do not understand how a company stays in business when their business is to arrange for transport and they don’t pick anyone up.

Please do not use this company. We were left stranded at Miami Airport on 3÷28÷14 as their driver never showed up. We had specifically asked if their driver would monitor our flight (or did we need to call if we were delayed) and were told that they did indeed monitor flights. We were delayed 2 hours, their driver left us a voicemail at our originally scheduled flight arrival time and then never checked to see that we were delayed. We called their office as well as had the driver paged at the airport and no one ever answered our call, not even in the days following the mishap. We have since emailed the company and they do not even respond to our inquiry. We would up having to take a taxi and would NEVER use JR Shuttle service again.

They were on time, they got us where we were going, but the driver charged us $ 20 more than the website claimed (which was confirmed when I initially called to make the reservation). I didn’t feel like wasting time arguing about it, but what a crappy way to run a business.

I urge you not to book this company! So… where do I begin? My first impression of this company was very good, I spoke with them several times to confirm our pick up from Ft. Lauderdale airport and Ft. Lauderdale by the Sea going to Port of Miami. The dispatcher «Hyme??» was more than nice and accomodating. It all goes downhill from here… I confirmed pick up Saturday morning to find out that he reversed the pick up and planned on the airport first. To make a long story short, the van for 13 people was scheduled to pick up at 11 am. I called the dispatcher at 11:15 to ask why the van was not at Lauderdale by the Sea, then got a phone call from the driver stating that he was two minutes away from the airport and would come to get us first. This was at 11:35 am. Our friends at this point had been waiting outside since 10:45am. for their 11 am. pickup at LBTS. An 11 passenger van (yes, 11 for 13 big asses) shows up and we all load in. Off to Lauderdale by the Sea… get there at 12:05. Off to Port of Miami, our driver was very nice and honest. He was actually sub contracted by JR to pick us up, he did not get his orders till oh…10:50 am. He was from QLS shuttle. He never once threw JR «under the bus», but did offer me his companies business card. I should have taken that as a sign. I was tempted to change the service for the shuttle ride back to FLL but gave the company the benefit of the doubt and stuck with them. I confirmed the shuttle from the ship on Friday and on Saturday at 9am. promptly got a call from the dispatcher (same guy) told him we were almost all there and was instructed to call when we were all together so the van could pull up and get us. I then got a phone call from the driver (who was subcontracted from United Shuttle Services) at 9:52, stating that there was an accident and he wouldn’t get to us for quite some time, I asked him when he left and he said he just got the assignment at 8:50−9 and left Ft. Lauderdale then… my pick up was at 9am. and Miami is at minimum 30 mins. away! I called the guy at JR and he stated «mam, I cannot control traffic», I then proceeded to tell him this is bologna and that the driver didn’t even get the call until my pickup time… he hung up on me! Thankfully there were shuttles at the port that nicely accomodated us. Cost us a bit more but at least we made our flights. DO NOT use them! Use the others listed but not JR!