The Resort at Glade Springs

My wife and I, mother in law, niece, cousin and her boyfriend and my best friend and her husband stayed in Chestnut Lodge 5 for one night. We all expected a fantastic experience since it was the infamous «Glade Springs.» We were all knowledgeable about the resort and it’s held high name. The resort entrance was great. The lobby and checkin was smooth. Landscaping etc. was super nice. We arrived at our assigned lodge. Looked nice and big from outside. Then we entered… Don’t get me wrong, the lodge was clean, but… The place is so outdated. I’m not sure if it’s really old or they were trying to go for a «Greenbrier Inn or Biltmore» type feel, but it isn’t working. All 8 of us were in shock and immediately disappointed. Kitchen counters were cracked and uneven. Furniture was old and uncomfortable. The wallpaper job is hideous. All seams can be seen, some coming apart. Fireplace did not work. Everyone’s beds were terrible. Scratchy and hard sheets, ancient velour blankets and the most weird and uncomfortable mattresses on the planet. The saddest part is that the lodge cost us $ 502 for one night. It was $ 398, but of course we were taxed and resort fee’d to death. Sorry Glade, never again!

My fiancé and I made the 4 hour drive from Pittsburgh. We try to take weekend trips every few weeks and like the resort settings. We gravitate toward Nemacolin or Stonewall but this time decided on driving the extra few hours. What a mistake! If you are from Pittsburgh, save the drive time clearly not worth it.
Upon arrival, we scouted the only 2 places to have dinner we checked the menus and spoke to the resort staff. We decided on having a quiet, Romaric night at the Glades Springs Grill for Saturday and then hit the Bunkers Sports Bar for dinner Sunday
Glades is the higher end, quiet atmosphere
However we were told by several resort staff members that there is a dress code at Glades. No shorts and no jeans. We were not aware of the policy and I packed only casual clothes (it is a golf course)
I had to purchase an 80 dollar pair of pants to be able to be seated for our 6pm reservation. Dinner was going well (the food was very well prepared) until the arrogant maitre de ushered in a group of 10 drunken football fans to sit next to us in front of the small TV to watch their teams opener. Apparently the sports bar didn’t have room for them. What made matters go from bad to worse, he then proceeded to turn off the music we had been enjoying and cranked up the volume on the game. Our romantic dinner ended abruptly with the football cheering and yelling. I spent the last 15 minutes of the night finishing my wine and waiting for the bill by myself because my fiancé was so irritated she had to leave and went outside to wait for me
Back to the dress code issue… The leader of the football fans loudly bragged that only one of the 10 were in the proper dress attire. Shorts and jeans across all the board
He was apparently a member of the resort.
We complained to the waitress, chef manager at the restaurant and then the hotel front desk who agreed that was not the appropriate way to handle the situation. She informed her management and alluded that the manager would call me to discuss our issue. Nothing was done. Not one apology. Not one offer of any form of reconciliation.
We spent over $ 1100 all in including rooms, multiple spa sessions and dinners… Plus those 80 pants that will never be worn again
The lesson learned… glades caters to their members. The buying public is not their priority. The customers are not first. Their selective policy enforcement seems almost designed to keep it a private club
So, again, save the drive time and go to the resorts where they understand and demonstrate quality CUSTOMER service

We stayed here for six nights as part of a large conference. The customer service and food is what has given this facility the one star. To summarize the week Glade Springs seems to always be looking for a way to save themselves a dollar and take every opportunity to take one of yours. The food is lack luster, in a short supply, and can make your stomach turn after eating a week of it. They need to polish their people skills and strive to impress instead of the other way around. Overall, the facility seems to have a poverty mindset.

This place is a joke. Trying to be a cheap version of the Greenbrier.

The staff and accommodations are nice room is clean. Pillows need to be replaced but the bed was comfortable. Negative the food is really bad. The Glade bar and Grill had nice staff but that could not make up for terrible food. Had breakfast at the Small Talk omelet and bacon not cooked thoroughly. Very pricy menu at both places. Golf And other amenities are expensive, for what you pay for Greenbrier would be a much better resort to stay.

We have come up from Charlotte the past two years to ski during the President Days weekend break.
Very impressed with the staff. There was a lot of snow this weekend, and a lot of the staff actually had to spend the night at the resort.
They were all great. Additionally, the food at Bunkers sports bar was good, higher end bar food. There is a nicer fine dining venue on the property.
My daughter wants to give it a try during the Summer because of all of the activities they offer (from archery to horseback riding and more).
Easy drive from Charlotte. Reasonable rates.

Stayed here last week and loved it. I can’t imagine how great it is in the spring/​summer if the winter is so nice. I love that the property is literally 2 miles down the road from where you enter the gate. The location make you feel isolated (in a good way).
The hotel was great. We stayed in the «Executive Suites», which felt like little apartments. Room was comfy, clean and we enjoyed all the amenities inside.
The «Bunkers Sports Bar» is a lot nicer than you would think. We were expecting typical bar fare, but the food was really good and they offer a diverse menu that would please anyone. Service everywhere we went was very friendly and we can’t wait to come back.

Glade Springs is a wonderful place to hold a conference or get away for a quiet weekend. I have been there several times at different times of the year. Wonderful in the fall and winter. the staff is always attentive. the Manor House is wonderful, the Hotel section is nice too. Conference food selection is above expectations. Meals in the clubhouse are outstanding. Great Service, they treat you like family. Always looking for ways to exceed your expectations.

Wonderful time I spent here. Beautiful grounds, and our executive suite was a great size. The only complaint I had was the front desk. I bought a t-​shirt, and somehow they charged me over 2 times and refunded my credit card multiple times. Anyway, the breakfast was delicious. No other complaints. I definitely recommend this resort.

I ordered a hotel stayed through group on. I expected more than I received. The resort was beautiful. For the most part, the staff was very friendly. My problem occurred after I got back to my room to take a shower after a long hike. The shower tiles were dirty and moldy. I was worried about touching the walls. Once I took a shower, I noticed that the water wouldn’t drain. It was a horrible experience. I would have expected more from a resort of this quality

Very, very unimpressed with our stay. The room was over priced for what it was… You’re basically just paying for the name. The inn itself was not well kept… It seemed clean enough but there were scuff marks on the doors and walls, and marks in the drywall. Our television didn’t have any sound even though it was a newer tv. The staff at the front desk were not very personable nor helpful. Worst of all… The walls are like paper. We could hear every word and every sound the people made in the rooms next to us. Noise from the hallway was loud all night and we had the pleasure of listening to some movie through the walls. I was expecting so much more from this «resort».

Got the room at a good price so made this stay ok. Staff was nice. Room was an executive suite and comes with optional ants … So many ants !!! Offered to move us but had unpacked so just enjoyed them. It’s so nice to have pets during our stay. Room was comfortable and bedding was good. We were on a bottom room and they are very noisy if there are guests above you. But that did not scare off the ants. Did I mention the ants? It did not know they could survive 0 degree temperatures but they can and enjoyed our room. This is not much of a resort so I would suggest newer hotels in Princeton or Beckley.

Friendly service nice to have free shuttle. Great spa. Stay away from the executive suites. Noisy heat and ac system will keep you up all night. Rooms smell like mildew uncomfortable furniture

A complete bundle of joy! My whole family enjoyed every aspect of this place! Very kid friendly and had enough activities for the whole family to enjoy! Would definately make this an annual trip

Stayed in Manor House over the Holidays and i can only say great things about the accommodations and amentiites… ROCK SOLID… HIGHKY recommend!

they call this place a «resort» but the only thing resort about it is the $ 324 a night for a crummy room with bad bedding and horrible food … very old décor, murky pool, smelly hard bedding. bad breakfast buffet , needs alot of updating. dont mind spending the money but expected more quality for the price, STAY AWAY !!!

I was writing a Unilocal review in my head the whole time during the stay – mainly because we come to Glade Springs every year and stay at either the Manor House or the Chestnut Hill Lodges and this experience was way below what my family is used to. Prior to this year the décor was very dated — dark green carpet, florals, typical golf knick-​knacks. I was pleasantly surprised to find everything remodeled nicely in Manor House 1. Everything new from the tiling, cabinets, appliances, carpets, bathrooms, bedding, sofas; the whole she-​bang. Walking through at first glance, I was pretty impressed, but it went down-​hill fast.
***Disclaimer: I am not a snob by any means, but for the price you pay to stay here the quirks listed below are totally unacceptable. The prices have dramatically risen since the resort was purchased by Jim Justice, the owner of the Greenbrier Resort. Upgrades have been made but they were done on the cheap and very sloppy.***
CONS: We couldn’t get any of the flat screens to work. We called maintenance and the maintenance man was of no help. Eventually, my fiancé fixed the televisions. That was a minor inconvenience compared to the kitchen. The kitchen has stainless appliances and Ikea-​esque style cabinetry in a dark grade, lovely to look at, but in order to keep drawers shut, black duct tape was used. It was very annoying trying to prepare dinner with the trashcan cabinet flying open with 10 people in the kitchen and constantly having to make sure the duct tape was affixed. The kitchen in the more dated style manor house was stocked, this kitchen was not. There were no pot holders, few dishes and pots, and what was there was very cheap. We didn’t have coffee filters with the coffee they provide, so had to use paper towels, yuck. The ice machine was broken the entire time. Maintenance also came to fix that without success. Thank goodness we brought our own utensils, beater, and plates – you would be screwed if you relied on the resort. (We used to do this, we just lucked out). When you walked out of my room someone had spray painted the «F Word» on an exterior door. We found it funny, but with more conservative family members coming over, we asked the manager to fix it. He sent someone over to paint over it, but the paint was too thin and light and you could still see the «F Word» clearly, probably a 4′ by 4′ area, outside of my room. Next, there was NO hot water. I had to take cold showers the entire time I was there. We didn’t want to call maintenance again because it was Thanksgiving and they had already been there to fix the televisions, the ice-​maker, and to paint. Also, there was NO wi-​fi at the Manor House.
PROS: Breakfast is included in the main hotel and is very good (but heavy) and more convenient for us. I also went to the equestrian center with my aunts, cousin, and fiancé, and the stable keepers were very friendly and helpful. We had a great ride. The recreation center is also very nice. We played our annual bowling game after dinner, then our annual basketball game. There is a full fitness center, arcade, spa, and indoor pool and tennis courts – very nicely done. They also have bus transport from the activity centers back to wherever you are staying. The resort was already semi-​decorated for Christmas and it was very tastefully done. Of course the scenery is beautiful from the golf course, beautiful homes, and rolling hills. The staff is super accommodating and friendly. After our troubles I listed above the manager came to the stables during our horse ride to make sure we were having a good time.
The manager listened to all of our complaints and comped an entire night at the Manor House. He also took 10% off of another night, so it ended up being only $ 75 per head.
I enjoy coming to Glade Springs every year because I am able to stay with all of my family members under one roof and enjoy their company. However, if the manager would not have comped us, I would have given this resort 2 Stars. It seems to me that since the new owners took charge the resort is a little more pretentious without cause. The remodeling is cheap, period. It is not worth the money you spend staying here.

Perfect place for a guys’ golf trip. GREAT value (under $ 500 for lodging, all the golf you can play, and all the good breakfast you can eat). The Cobb and Stonehaven golf courses are great layouts, challenging but not too hard, and in great condition. Woodhaven is a little over the top in terms of difficulty, but you could play Cobb and Stonehaven over and over and never be bored. The food isn’t 5-​star out of this world, but it’s a lot better than your typical «breakfast buffet» at a hotel (wide variety, well-​prepared) or your typical bar food (Bunker’s is actually pretty good). We loved it, and we’ll be going back.

I had to give them an additional star after the staff came together to find us cookies and milk for Santa, so that we could continue with our family tradition. I had initially been told there were no cookies and milk available. But the staff discussed the idea unbeknownst to me, and they ended up at my door with cookies and milk. THAT’s customer service. This hotel will work hard to please you. Unfortunately, the food needs a serious lift. Ate at their other restaurant last night, Bunkers… not tasty.
But the customer service and the quality of the rooms, the leisure center and the spa, all make up for the dining.

Stayed at the Inn. Nice, clean rooms. Comfortable, if hard bed.