Extra Space Storage

THIS PLACE IS A SCAM! Read your lease very carefully. There is a line in there that essentially gives them the right to raise your rent whenever they feel like it. When I called to complain about I was told that is was standard for everyone that the rent goes up after 3 months and then again after 9 months. I went from paying $ 60 a month to $ 100 in a little over a year. While the facility is nice and clean the money is not worth it. I am so happy to be finally taking my things out of there. Unfortunately I referred many people there before knowing this and feel horribly for them, as they have also complained about the unexpected rent increase. Use UHaul down the street. I had used them before and they never raised the rent in the time I was there. The only reason I used Extra Space was because UHaul had no availability for the size i was looking for. Bottom line: STAY AWAY

Awesome facility. Very quick and easy registration. Clean, comfortable. The only reason I give it 4 instead of 5 is it is a bit pricier than another location closer to my home. Otherwise, a great and trustworthy spot.

Easy to sign up, very clean and well-​lit space, friendly management.
Parking is limited but has not been a problem for me yet. Having to use a code to get in and out of the gates as well as in the door after hours is a little cumbersome but on the other hand it seems secure.

It was just so easy and CLEAN. I was very impressed with the storage facility and the professionalism of the staff, specifically, Brian at the Danvers location. Extra Space Storage is seemingly the luxury, ‘high-​end’, of all the storages I have seen. I’m not sure that I would deviate from Extra Space Storage to another in the future.

This is an extremely user-​friendly facility that makes the entire process of effectively storing all of your items a rather painless affair.

This is one of the nicest storage places I have ever been. The staff is very nice and knowledgeable. The ease of getting the stuff in and out of our unit is soooo easy.

My experience with this facility was so bad I had move my stuff out in the middle of the month. I can’t even think of anything positive about this place.
The first problem right off the bat is their one month promotion is very deceiving. Sure, the first month might be free, and that’s IF you are looking for a unit that qualifies, but you still have to pay hefty administrative fees up front. Also, the price I was quoted on the phone was NOT the price I ended up paying at the facility. The phone reps don’t tell you that they make you pay more money for their insurance unless you bring in proof you have your own. There is no getting out of this.
The process of renting a unit here takes a good hour or more so make sure you set aside enough time. They make you take a tour of the facility and give you a lot of useless information. I’ve rented apartments that took less time and paperwork to deal with. Oops, in paperwork I should say imputing all your info on a computer. Worst, you’ll enter all your info into the computer and then it crashes and boots you back out and you have to start all over. It’s time-​consuming as it is. Totally frustrating.
When I finally got done with all the administrative crap I had to leave and pick up my belongings I was going to store. By the time I got back the facility was closed. I inputed my code at the gate and everything was fine but my code would not work at the actual building so I couldn’t get in. I tried several times to no avail. I ended up calling the main Extra Space Storage number and after several attempts and getting the run around I found someone that gave me a temporary code to get in. The next day a person from Extra Space called me and pretty much blamed me for the code not working. He claimed it was working fine. Several weeks later I attempted to access my unit again after hours and was denied. I used the temporary code again to get in.
Today I went back to the facility and my code didn’t work and they had put a lock on my unit. There was some miscommunication about my billing date but I was surprised they locked me out so quickly. When I went to the office to pay my bill they said they also wanted several late fees. The late fees were outrageous and again I was stunned because even my landlord doesn’t charge me a late fee for being a few days late. I asked the office if they could waive one of the fees given all the problems I’ve had and he refused. At that point I decided to terminate my business relationship with them. I still had to pay for a full month even though I was a few days into the new month but I just wanted to be done.
As I’m trying to move my boxes out to my car the entire entrance was not only blocked by a maintenance truck but the walkway was covered in snow and ice even though the storm had ended 2 days prior. I had a lot of trouble getting to and from my car. It wasn’t safe at all. I tried calling extra space to complain but again I just got the run around and nobody has called me back or even acted like they took me seriously.
I have used self-​storage for years and never had such a bad overall experience. The only positive thing I can say is the unit itself was clean. Other than that I cannot recommend this facility or any extra space storage facility for that matter. If you do rent a space from here make sure to bring a copy of your insurance, your own lock, and a lot of your personal time. Their locks are very expensive but look very cheap as with all the other items they try to sell you. The staff here screamed at me when I tried to resolve the issues. Very unprofessional.

There’s good and bad with everything. #1 I wish I had a piece of property & the money to build one of these places because they must be cash cows. It seems in recent years the price to rent storage units has gone ski high. Extra Space storage is a perfect example of that. I pay over $ 90.00 per month for a unit that’s just 5 feet wide & 10 feet deep. (its not as big as it sounds) The fee also goes up at least once a year & its for several dollars at a time. The result, I am now selling everything I have in there on Craig’s lists. The good with Extra Place Storage is this place is spotless. Very well kept. Climate controlled & very modern. Very friendly service, plenty of loading doors & larger loading docks. Very secure & decent parking. Right off of Rt. 1. You will never have trouble finding a cart, but they don’t have 2 wheelers. Careful though, they close for lunch at strange times. If they do & you don’t know your gate code to get out your locked in until they come back from lunch or someone else comes around, (don’t ask). I guess for the money their a safe bet. Be careful though, any of these places can get expensive. You might find out you spend more to keep your stuff than your stuff was worth.