Herb Chambers Chevrolet of Danvers

OK, Herb Chambers Danvers called me within an hour of posting this to get my direct input and put a plan together to not only solve my car’s issues but to make sure I come back as a customer. They had me bring my car in the next day to fix the two outstanding items and gave me a rental from Enterprise. They paid for the rental since they had no more of their loaner cars. They made sure I had the same equivalent size car as my Saturn SUV. Then not only did the fix my car they also cleaned it from bumper to bumper to make up for the problems I had. John, the Service Manager, personally made sure that all the items on the car were taken care of and kept me updated regularly on the status. As I mentioned in my first review I found everyone very good to work with it was just there was unfortunately a secession of errors with this one service appointment. However they definitely made up for it and I will be back. Not only did Danvers Service follow up with me but GM Corporate did as well. Thank you for making the process of correcting the issues less stressful on me, it really meant a lot.

Prompt and courteous service. I hope they get new coffee machines that are modern like K-​cup. Do not expect a fresh cup of coffee there

Let me just start by saying that i have never been a person to write any negative comments on any review as this will be my first. So about 2 years ago i brought my 2010 Chevy Camaro SS to this dealer for a blown HID head light ballast which was covered under warranty. This required the them to replace my entire headlight assembly. In order for them to do this they had to pull off my front bumper cover. In the process they chipped/​cracked my painted from inside out meaning i had high spot on my fender with cracked paint. So no big deal stuff happens i was highly upset but hey no worries they placed me in a rental and they had a on site body shop so I thought no biggie. So 2 attempts later of them trying to match my color and some bodyshop worker telling me it looked good lol I decided to just leave before i lost my cool and decided i would deal with it in the spring seeing how all this happened in the fall/​winter months. So spring comes along an i take the car to a well know body shop to have my some custom work done on my bumpers. As the bodyshop tech start disassembling my car they notice all my bumper taps on my front bumper and side marker lights were all broken. Next day i shoot down there myself to inspect the damage and sure enough my front bumper was completely ruined from the inside. So with about 25 detailed pics and a estimate around $ 3,000 to replace my front bumper and to paint and blend half of the car for color matching purposes i set up a meeting with this dealer. I sat in a room with my case and 4 of the bosses from manager of the bodyshop department to manager of the service department and the manager of operations. End result i left with a check for about $ 2,700 or so and a bumper cover seeing how they could get the bumper cheaper then the shop. (which made sense).
So as time passes i need a oil change and i tell myself i will just go back to that dealer i am pretty sure that they cant screw up a simple oil change.
I had my appointment for 10 am Saturday morning and informed the service writer that i would be waiting for it. So i pull in at 10am sharp in my freshly detailed car with not a spec on it (pulled over and inspected it prior to me pulling in) as i was greeted by the service writer he expressed to me on how nice and clean the car was. As we continued with me giving my information ect he asked me if i would like it washed. I said please and i repeat please do not touch the car other then performing the service that i am here for. Then explained that my last visit to this dealer resulted in a few thousand dollars in damage. So i have a seat in the waiting area and i watch my vehicle sit for 40 mins with no one touching. Finally they tech comes out walks around my car hops in and takes it out of site. About 30 mins later i see my car appear and I observe the tech parking my vehicle and walks in with paper work in his hand. I noticed he was still wearing latex DISPOSABLE gloves that were real dirty. As i cash out i walk over to my car and observe splatter marks all over the front and rear wheel area like he drove through a huge puddle. Then i get in and wipe the wheel seeing how i witness him exiting with dirty gloves so i knew it would be covered in grease which is was. Nothing a little hand sanitizer and i microfiber rag didn’t fix. I check my tire pressure and it said they were all off. So i pull in the service area again this time extremely mad and i ask the tech who happen to be standing there if he checked all my tire pressure he replied with a yup its all set. So you can imagine his face when i stated it was the same pressure it was prior to the oil change. He then told me he didn’t touch them because they were custom wheels. Obviously he doesn’t know what he was talking about. Then i checked all my fluids were low and nothing was touched except the oil.
Lesson learned and now know the service at this dealership is a joke.
Stay away from this place!!! Rather have a Hyundai dealer touch my car. Wish i could give no stars.

This is a review for the service department only. I called a couple weeks ago to get an estimate on the cost for programming new FOBs (which I provided) for remote start. I was quoted ~ ½ hour labor. My wife was kind enough to bring my truck in for the appointment this morning and was given $ 60 as the quote for the programming. Great, should be an in and out appointment. 2+ hours later, the service department must have decided that she looked like an easy target because they changed their story and tried to slap her with a bill for $ 218 and a story about how much work it is to program 2 FOBs and make the call to GM to activate it with the code I gave them. Thankfully she’s no fool and pushed back. The guy giving her the ‘new’ bill tried to say he didn’t know where she heard $ 60 for programming, but when she reminded him it was he who told her that only 2.5 hours ago, he quickly recovered and said that’s what he had been told. Finally common sense prevailed and the service department fixed the bill and charged my wife the quoted price (though with no apology for their predatory tactics). I bought my truck from Herb Chambers and am not happy that they tried to take advantage of the trust I had in them. If that’s how they value their customers I know where I won’t be buying my next vehicle (or having service done).

I’ve been going to this service station for over a decade and like most places there are good visits and bad visits. As a resident of Middleton I like to keep the money I spend as local as I can therefore using Chevy service in Danvers makes sense. But the issues have gotten worse and for the 1^st time I had one of the service people lie to me. Before this incident I had the service manager treat me like a kid, did not explain what they did, why it was so much more expensive than projected, etc, just shuttled me to the pay window. I know the service guy is a good person and was in a rush that day but when u have a service job these are the breaks.
I will never use this place again to purchase a vehicle or service my Avalanche. Don’t bother calling me, emailing me, etc… all of that should of been considered before you did what you did.

Cody was incredibly professional and answered all of my questions which was very important to me. He made the experience easy. The overall experience was top notch and I would highly recommend this dealership.

For real I never expected to be writing a five star review for this dealership. The cynic in me didn’t believe I would like such a big dealer. They must be arrogant, and slimy (see Ira Toyota review of mine). I was wrong. Dave Anderson has a great approach and the perfect demeanor for a salesman. Not only was he not pushy, he was friendly, knowledgable, but not in a way that came across as phony. I wanted to buy a new Silverado but was looking for the best deal possible. Enter Cory, the Sales Manager, the guy I least like in the process of buying a car. Usually I want to punch these idiots in the face mainly because they’re considered the closers and they come across as jerks. In my case anyways this didn’t happen. I really liked the big guy. He treated me with respect and I was most impressed with how he treated me 2 days after the sale. The same as before, and that tells me everything I need to know about Herb and his staff. I will recommend this dealership to all my clients.

Bought my 2014 Chevy Cruze recently and love it. Herb Chambers is a top quality dealership. My salesman was Greg Ormiston and I would not hesitate to reccomend him. Professional, knowledgeable and courteous as well as numerous and outgoing. He makes you feel relaxed and comfortable in your decision. He and Corey worked with me to get the best deal possible at the right time and never pressured me.
If you need a car you can’t go wrong here and I would suggest talking to Greg.

Brought my 1500 in for an oil change. I brought a coupon with me and it cost $ 10 more then if I did it myself, plus they do a tire rotation, car wash and vacuum the interior!!! Sounds like a deal to me. They were busy so it took a little longer then I would have liked but they have a comfy waiting area with wifi so I was able to get some work done. Additionally I asked them to take a look at my bed liner a screw had popped lose and they took care of it at no charge! I bought my truck there and continue to bring it back for service, and feel like I have been taken well care of since I first stepped in the door just over a

Go with Lorne Keplar and Herb Chambers. Extremely friendly and allowed me to go through the process at my own pace. Lorne was super knowledgeable and helpful throughout the whole buying process. This was my first car purchase and I ended up making a rookie mistake by not going with Herb Chambers and Lorne. I won’t make the same mistake again. DEFINITELY go to Herb Chambers and speak with Lorne. He’ll set you up!

This was a very exciting time for me, and my first car purchase. The experience couldn’t have gone better. Kevin Fitzpatrick helped me with my previous lease and now getting me into my second car. He has made each time a stress free and enjoyable experience. He will make sure you get exactly what you are looking for and invests his time in making sure you are happy with your purchase. I look forward to continuing business with them in the future!

Purchased a Cruze from Kevin Fitzpatrick in sales. He was great. Even when I come in for service he stops in to say hello and check in. I have and will recommend him to anyone I know looking for a vehicle!

I have had a couple major problems with my brand-​new car and the service department has dropped the ball each time, and they won’t let me out of my lease. Have spoken directly to the general manager and was offered higher monthly payment for a car literally worth ½ the price.
First the heat did not work after one month of ownership and Herb Chambers was too busy to take my car for service. Pride Chevrolet took it that day, and kept it until it was fully repaired.
Next, engine grinding/​revving. Herb Chambers said it was fine. Pride Chevy said it doesn’t sound fine, and we are now heading into the 3^rd day of service.
18 business days without my 3 month old car and counting.
Edit: 2÷13÷14: 30 business days without the car.
And they won’t replace the frozen/​sticking charge door. They spray it and it sticks again the next day.
Final edit — Finally, after 1 year, I was able to bring the car back to the dealership but only after I hired a lawyer. Total shop time: 3 months. Even when I turned the vehicle in, the service manager gave me a hard time about a small scratch. Never again Herb Chambers. Never again.

I left my car to get an estimate for an exhaust leak at the manifold. It took them two and half days to get back to me. They said they would have to pull the engine to get to the manifold and it would cost $ 1300 to fix it. I then took my car to USA Speedy in Peabody. They had the car for seven hours, fixed it and charged me $ 160.

I don’t have a Chevie. I wisely bought my one and only ever new car, a 2009 Saturn Outlook, about 10 minutes before Saturn folded (**tips**). This girl has foresight. This left me and every other Saturn owner who still had warranties seeking out dealerships that would service our trusty soon-​to-​be dinosaurs. Herb Chambers is one of a handful of Authorized Saturn Service Providers in MA, and by far my favorite of the bunch.
I’ve always found this location to be friendly, efficient and much more thorough than other service providers. They’ve handled my regular maintenance (oil changes, tire rotations, brakes etc…) as well as more one-​off concerns for the past few years. I recently went in for my 45,000 mile maintenance and had some concerns about a persistent air leak in one of my tires. The soapy water test (scientific!) turned up nothing so I asked them to please keep checking. They went the extra mile to find and patch the problem even when it wasn’t immediately obvious and they had me on my way.
You can make service appointments through their website, but sometimes they take awhile to respond to online requests so I’d recommend just placing the call. I’ve rarely had to wait more than a few days for an appointment and overall, they’ve been super accommodating to my schedule. Added points for the comfy waiting room if you plan to hang out while they fix up your whip. Well stocked with free water & coffee, 2 vending machines for snackage and a TV (just make sure you grab the remote early so you don’t get stuck watching Fox News with your fellow patrons).

200 miles from home check engine light comes on because of a recall problem that was not corrected at my home town service department…
Herb Chambers service department saved our butts! The service manager Ryan had the pieces we needed to have replaced overnighted and had us back on the road within two hours of bringing in the car. He was very understanding of our situation and that we were 200 miles from home and took care of us as quickly as he could so we could get back home. Thanks for the help and quick fix!

Annoying Engine lights are not fun or a sign of good tidings ahead…
Well, it happened on a Sunday. I was running errands and the engine light on my company car was starving for some attention. My first thought was great now what is going on and how am I going to get this fixed. I was just imagining all the hoops I would need to drive thru. Monday morning I called the company fleet service and was informed to take it to a Buick dealer since it was still under warranty. I called the dealer to schedule and appointment for the next day. I would have a co-​worker pick me up in the morning… later that afternoon work jumped up and well I missed the appointment the next morning… Ah… fudge!!!
The following morning I drove up to the dealer. I told them that I missed my appointment. The service rep wasn’t sure on when a tech could get to it. I told them that I could leave it and pick it up whenever. I was happy to see they were flexible and accommodating. Score one for customer service…
Later that afternoon I received a call saying the car was all set. It seemed that a part was defective causing the vacuum seal to leak. The tech replaced it and everything was good to go. I drove up after work and picked up the car. The check out was pretty quick and painless. The car now has now engine light and seems to be running better too.
Thanks Danvers CBP for a job well done…