Kane’s Flower World

I found this place to be great. Great selection, prices are OK a little high on some and some a great deal all and all a great shop. My only complaint is the check out staff very rude and not very personable. You think that after dropping a hundred plus on flowers they’d say thank you and smile.

I have been buying perennials from here for 3 years. Every single plant has thrived! Of course I am a direction follower, I read the tag on the plant and do as suggested.
The staff is great, but sometimes it’s so busy there’s just not enough help. I always seek out this one fellow, he’s short and slim, blonde hair, older but not old, (That’s all relative I suppose) ‚
He is extremely knowledgeable!!! When it comes to the outdoor area for plants.
They have guys who will help you load heavier items in your car.

I have always bought my items from Kanes. Good product, great selection. However, I have had problems with their customer service. Let me preface by saying I understand completely that they are crazy busy, but staff the operation accordingly. I have been in all kinds of customer service for 10 years, so I will review with pragmatism.
I came in with four simple questions. I found someone who walked to the appropriate section with me and hurriedly answered my first two, sort of. He kept talking over me and only partially answered. THEN he told me sorry but he is busy and straight up walked away. Ok… so I found someone else. First, turned out the first gentleman really wasnt listening because he took me to the incorrect section, not even close. He showed me products that would have damaged the plants, as they were not the correct product. The second man who helped me also was rushing and seemed annoyed that I had more than one question. While he showed me the proper product, he too walked away from me. I seriously had to speed walk after him and shout my questions, which he answered until he got back to where I found him initially, and started helping other customers with a huge smile and friendly attitude. Not cool. I am a paying customer, and even if I was not, I was polite and knew exactly what I needed to ask. I dont enjoy, and I would imagine the same goes for most people, being swept aside. I am not sure if its because my cart wasnt chock full like the other customers who received positive and helpful customer service, or what their reasoning could possibly be. Be staffed enough to make sure each customer feels appreciated, no one wants to feel dismissed and as if they are not deserving of good customer service.

I am really into plants. This place has a very strong selection of houseplants. Strongest in the area. I think prices are very competitive. Owner is friendly and gives good advice. Not fancy, not pretentious. Cats are cute. Greenhouse is open year round and in February is basically heaven. If you want to step up your houseplant game from what you see at Trader Joe’s or Home Depot, this is your spot.

This place is great! New to the area and this place made our Christmas tree shopping experience nice and easy! They had trees out on display, and a decent variety. Every person we interacted with was informative and overall just very nice! Prices were fair-​we ended up with two trees that we love!

I will not go back. Just spent $ 20 for one of their orchids. First of all, when I asked about home care I got a snotty reply until I let them know this was my second orchid and that I’ve successfully had my first blooming for almost a year. Then they warmed up… kinda’.
Then today I called because I realized there is no drainage hole in the bottom of the pot. That can cause a real problem. I was told to just water it every week or 10 days. Now, I know that’s not good for any plant. So I suggested that I water it and then pour out the excess after a few minutes? They said that would work. Really?
The expected response was: Why don’t you stop by and we’ll give you a new pot. Or maybe even, bring it back and we’ll change the pot for you.
No, neither. Spend a few hundreds a year there. No more. They lost this customer.

Great local business. My family and I buy our Christmas trees there every year. Fair prices and great service.

I’ve bought many plants from here over the years and they have all been great! Very hearty and healthy… Prices are good and the customer service is friendly.

Great variety, friendly cats, good prices. I’ve read a lot about poor customer service, but I’m not there to make friends. My questions are always answered (even if it isn’t with a smile) and I usually find exactly what I’m looking for.

Really nice place. They had a good selection of plants (we focused on indoor plants) that were of good quality and very reasonable prices. Also a lot of interesting pots and everything else, also good prices.
Only issue was that it was hard to find someone to ask questions of and few of the plants were labeled with names or instructions.
Overall, great plant/​flower shop — hoping the lack of help was b/​c it was just before closing on a Sunday.

This place gets 5 stars for the variety and the prices but really misses in the customer service department — what a cranky bunch! I come here often and I can’t say that I have ever received warm and friendly service from anyone — it appears everyone there hates their jobs and tolerates the customers because they have to. No one ever smiles or greets you. I have witnessed the owner yelling at or being verbally abusive to his employees on several occasions so I guess that’s why. And forget calling them and getting any help if they’re busy — they won’t bother to answer your questions (as just happened to me not 5 minutes ago. I called to ask a price on a product and was told with a sigh of exasperation, «I have no idea»). I will still keep coming here because of the selection but it’s not my favorite place to shop. Sad.

I love Kane’s because I love getting new indoor plants and considering I have over 100+ different plants, it’s often difficult finding something new and interesting, which is why I love Kane’s, because I always find something new that I don’t already have.
I love their large greenhouse full of tropicals, succulents, cactus, flowers, trees and more. it’s heaven. and there’s even adorable cats that follow you around the store.
The staff were friendly and very helpful. I got answers to all my questions and each time I’ve been there it’s always been a wonderful and pleasant experience.
The place is HUGE, has multiple greenhouses as well as trees, shrubs, etc outdoors, and plenty of parking.
I haven’t bought soil or supplies here, but for plants their prices seem to be lower than anywhere else.

Big News! They have added two new cats to the customer care staff. Bandit is curled up sound asleep inside a hanging basket, while Smokey hangs out under a table. These two rookies join seasoned professional Buttercup patrolling the flower tables.

Overall a worthwhile visit for the selection of roses. Prices are fair. Occasional good sale. Service may be piss poor at times. A tone of we’re-so-good-we-don’t-need-to-be-polite rings through from the top down. Got there just before closing after driving half an hour and was treated like I committed a crime. Yelled at. This is a place where they clean the whole show up to close at 4:59 and don’t you dare make us stay a minute longer. I wonder if they’re state workers?

If you have more of a thumb nose… than a green thumb go buy a plastic plant. Kane’s is not for you because, Kane’s is home. Various greenhouses serve an unreal variety from annuals to cacti. They sell THE BEST organic fertilizer EVER (Neptune’s Harvest) and for a fair price as well. Worth a shop or even a quick walk through to remind you planting can be perfected.

Kane’s flowers world is very well stocked and convenient. The problem comes with returns. They are not as customer friendly when you have problems with your purchased plants as home depot or even Costco. Christmas trees are overpriced compared to both Costco and Home Depot.

As an out of town visitor, the car came to a screeching halt when I spied the greenhouses and colorful mum display at Kanes. Had to go in and check it out. Let me tell you, that was a stop worth making, even though I couldn’t buy much to bring back on the plane. Nice Halloween department, acres of potted mums in several sizes and in a full color selection to boot. Their bulb offerings were spectacular, just like a walk through a catalog.
I know that if I lived in this beautiful area, I would be a regular t Kanes!

Great selection. Terrible customer service. Been in here many times and am usually «greeted» by a bitter old woman. Smiles bounce off this woman like arrows off Achilles.
This morning I had the same experience as Frank W and Joanna R. Called ahead to ask if they had a particular variety of tomato plant. Was told «I have no idea what’s out there.» I said «I’m sorry to be a pain, but you’d really save me a lot of driving if you could run out and take a look.» (why have a phone number otherwise???) She told me «we’re far too busy.» I ended up going there anyway (simply because I’d tried everywhere else) and the employees were all just standing around gossiping. I didn’t see the mean woman I usually encounter in there (and I was glad because I might have fear-​peed a little), but come on people! Customer service is 90% of the game!

I adore this store. It’s like a tropical wonderland. I am exceptionally budget minded and this shop is priced fairly. I live in Boston and I make special trips to the Northshore to get plants because the florists in my own neighborhood are absurd.
The plants at Kane’s are brimming with good health and happiness. My thumb is black but every plant I’ve bought from Kane’s has been hearty and long lasting. The plants at Home Depot? Dried up little turds.
Kane’s even has a friendly furry cat friend that’ll follow you around the greenhouse as you shop if he likes your vibe. His presence is a major shopping incentive.
Oh, and forget about Home Depot for garden supplies. Ocean State JOb lot has unbeatable prices.
Love, love, love this place. Wish they had more cats. And herbs.

Kat H and Stacey M have it right — Kane’s is great if you’re looking for high-​quality plants that last. That is, unless you have a husband who likes to run them over with the lawnmower. In that case, they probably won’t last. I bought beautiful lavender plants there in the spring, but alas, they are no longer. Sigh.
I usually get my Christmas tree at Kane’s too, because they have a lot of nice trees to choose from and they inevitably last through the season without losing all of their godforsaken needles. They have a pretty good selection of wreaths and kissing balls too, both decorated and plain. Kane’s is indeed expensive, but you get what you pay for.