Fiorella Giusti-Barrera – Envoy Mortgage

Fiorella is amazing. We had a particularly difficult loan because of self-​employment and credit complications but Fiorella made it happen! She was professional, friendly, kept us constantly in the loop with progress, and always made us feel that we were in entirely competent hands. We could not have gotten our house without her and, as I told her, she changed our lives and we’ll never forget her!

I have been working with Fiorella since Jan 2014, and from the moment I met her she has been so delightful and funny! Fiorella is an expert at what she does I am a first time home buyer she kept me very informed & checked on me at least 1x per month to see how my search was going. She gave me great advice and made sure that she was thorough with me about this process. She helped me maintain my credit score, and I am happy to say I am no longer a property virgin!!! I just closed on my new townhome and the process went fast and smooth thanks to Fiorella!
I would definitely RECOMMEND her for all of your needs when getting things done for your home. THANK YOU FIORELLA

Fiorella recently helped us refinance our house and I couldn’t be happier with our experience. I’m sure she had a ton of other clients to deal with but she always made time for me and answered my questions in a way I would actually understand! She got us a great rate, closed quickly and made the whole process super easy for us. We just had a baby and I don’t have a lot of time to read through paperwork so it was great working with someone so knowledgeable. I felt confident in all our decisions and have Fiorella to thank for that. We will definitely be using her again with our future loan needs!

Fiorella did a great job with our refinance. Extremely professional and passionate in her work. She got us a great rate and was easy to get a hold of whenever we needed. It was a pleasure to work with her. HIGHLY RECOMMENDED!

Fiorella is AWESOME!!! She is the best loan officer ever! My path started end of 2012 after arriving in the US for 6 – 7 months. My case is very paricular as I am not a resident. I started at Bank of America and the loan officer gave me right away an approval letter without asking my visa or my credit history. Fiorella helped me understand how it works here to have a loan approved in the US. She made my life very easy but I am pretty hers was not. She had my credit history approved with an international request as i was not here long enough to have a credit score high enough to be approved «normally». Once my credit history was set up we’ve been through the real loan process. Every time I wanted to make an offer on a house I was calling her to check if it was within my budget and if I was able to make an offer above asking price as the market is extremely competitive right now. I finally found the perfect house for me and she was able to gave me an amazing discount for me to have closing costs as small as possible as I have a very tight budget. And this is also what is amazing with Fiorella, you can be very open about your funds and say I would like to keep some just in case and just make 20% down-​payment with almost no closing costs so i am not struggling too much neither. She spent lots of time with me on the phone to run several scenarios to see what was the best for me. On top of, as the market is competitive she was able to close my contract even before my offer date, so definately a plus!!! Even now after my case is closed if I have any questions, she is there to answer all my questions. I do think she is different than any other loan officer in a sense that she in not on top of earning her own commission but really help the customer. Her customers are her priority!!!

Fiorella Giusti. instead of 5 star rating… I would give you 100 stars
:…We had the great pleasure of working with Fiorella… she was our loan officer when we purchased our home last June 2012… our situation was not a easy one… unfortunatley we had a foreclosure history, we approached our own bank Wells Fargo… of course they made us promise after promise, told us all would be ok… but they never followed through, we went to 2 other banks… same thing, told us no problem… same as Wells Fargo never came through… we found Fiorella through our Realtor (Soraya Golesorkhi @Coldwell Bankers, Orinda… who also was fantastic…100 stars)
Fiorella told us the same thing as the other banks. No problem… only difference Fiorella actually meant what she was saying… she worked with us everyday and late into the night and on weekends… the difference between working with Fiorella and working with your bank (who we had been with for 20years)…Fiorella does not make this just her job… she makes it personal… in all my lifetime I have never experienced anyone like her, she goes above and beyond, is with you every step of the way, will make calls direct to the Underwriters… I guess the best way to describe her… She will not take NO for a answer… through our loan process we came across road blocks one after the other… but she kept on going, anyone else would have given up… to be honest my husband and I gave up several times… once we would get over one thing, another would come up… but Fiorella kept on fighting for us… the Underwriter on our loan was based on the East Coast… so we faced the time difference… Fiorella was making calls on our behalf at 5am… I can guarantee… you will never find anyone else that would give this kind of service… this is what I mean about her making it personal… I would have no problem recommending Fiorella to anyone… she made our Dream House come true… we will be forever grateful to her .she will remain in our hearts always…
Do yourself a big favor… stay away from the Banks… they will only treat you like a machine… Fiorella will treat you like a member of her Family.
Fiorella Thank you so much…
Terry & Ceire