Specs of Darien

I recently moved to the area after buying a pair of glasses where I had been living, just before we left. Needless to say, the glasses weren’t fitting appropriately, so I needed to get them adjusted professionally. I’m thankful that Eric spent time adjusting them better than I’ve ever had glasses fit before; he clearly knew what he was doing and took the time necessary to get it right. It was great service, especially for a customer they had never seen before. Thanks for the wonderful experience, and I’ll be back there when I need a new pair!

Eric. A truly knowledgable, courteous, above and beyond employee. Last week I entered the shop behind what appeared to be a gentleman quite down on his luck, who hadn’t cleaned up in a while. Eric treated him with utmost respect, fixed 2 out of 3 pairs of his broken glasses cheerfully, as best he could, and promised to see what could be done about the third pair. He didn’t know the man. Most upscale shops might have treated the man derisively, or dismissed him as quickly as possible. Eric allowed him to sit a while in the comfort of the shop after his repairs were complete. You just don’t see that very often. He has a great eye, is honest in his appraisal of how a pair of glasses might look on you, and has never based his opinions on the price of an item. He takes his time and knows his wide inventory better than most. Other employees sometimes seem rushed, or steer you towards something easy. I wanted a specific style, not terribly common, and another employee gave the perception that what I was looking for was too hard to find and I should instead consider what was right in front of me. Eric also never presumes you want or need the most expensive bells and whistles. Other employees sometimes do. Overall, the shop is incredible, I recommend them all the time, but I think a big part of what makes them better than the rest, is Eric.