Minuteman Harley Davidson

Very unfriendly place. The owner walks around with a scowl on his face, doesn’t say hello, sales manager is a clone to him. They both look miserable. depressing atmosphere for sales staff. motorcycles are extremely overpriced, both new and used. I bought three bikes in two weeks, one for my two sons, and one for myself. I bought a new bike for 2400 less than Minuteman offered me from Precision Harley Davidson. I also bought 2 used from Bobs motorcycles in Ashland, RI.

the store is beautiful and the merchandise is beautiful. i have been a retail store owner for 25 years. i believe that customer service is the most important quality a business should have.
my ex-​husband visited from montana and i took him to this store and he rented the biggest and best bike they had to offer. the guys that helped him with the bike were great and very helpful and it was a wonderful experience for him with the bike. in the 3 days he had the bike he spent approximately 600 dollars or more on clothing in the retail department. he went back to return the bike after 3 days and purchased another harley t-​shirt for a guy taking care of his dogs. he came home with a 25.00 t-​shirt that i knew was going to be too small for his friend, it was a medium. i told him that we would go back to the store and get the right size for his friend. i looked at the tag on the t-​shirt and it said that it was from a clearance rack, and no exchanges could be made. i knew he had purchased the shirt the night before and it would not be a big deal to exchange the shirt for another shirt that would fit his friend, even if he had to pay more money it did not matter. we arrived at the store and he showed me the girl that sold him the shirt. i nicely brought the shirt to her and said that we would just like to get a shirt that is the right size as it was a gift. she said no it is a clearance item. i explained to her that we did not want money back we just wanted something that was the right size. i also said that we have been doing business with the harley store for the past 3 days, renting a bike and buying expensive clothing. she knew that as she had been cashing my ex husband out with all of his clothing purchases. she refused to help us in any way and i became very frustrated. i went over to the guy that rented him the bike and asked for his help. he then called another guy that was selling retail as well. he also refused to do anything to help me except tell me it came off the clearance rack and basically tuff luck you are stiuck with it. being treated as if i was an idiot i walked to the front counter and asked for the manager. two minutes later i see a very sour pussed woman with a miserable attitude walk toward me. i already knew by her face and body language that she also was going to do nothing except recite the policy of clearance items cannot be returned. that is exactly what she said to me. i then told her that we have been doing business with her store all week and for 25.00 you would lose a good customer and she could have cared less. she flatly refused to do anything to help. she is the owners wife and apparently the manager of the store. she sets a terrible example for her employees and it is no wonder they are so reluctant to help anyone because the owner will not help anyone or take the time to consider the customer. that is what she teaches her help because she does not want to do anything but be a bitch.
as i walked away from her i told the guy at the front desk that i will be sure to write a terrible review on the customer service of minuteman harley davidsons retail store.
my ex-​husband was still in the store and apparently her husband heard me and they ran over to my ex and told him that they wanted to now help him with the shirt. she also told him that i threatened her and he simply explained to her that i had owned 24 retail stores at one time and i am very familiar with customer service and i did not think this store had any customer service. she then lied to him and told him that she was going to tell me that she would chage the shirt but i would not let her talk. from the moment she walked toward me she was shaking her head no! how would anyone react to a miserable woman that is shaking her head no when you are only asking for help with her product? i was out sitting in the car when she told my ex that she had every intention of helping him. if i would not have said i was going to write a bad review on Unilocal,they would have never exchanged the shirt.
management starts at the top and as an owner you set a terrible example to your employees on how to treat people. first of all a smile goes a long way. if you are that miserable with yourself you should not be working with the public. you might want to try setting a good example for your employees, but then again i am sure you treat them terribly as you treat your customers. remember who pays your bills lady… your customers… reality check!!! the owner gets 0 stars!

Bought a jacket online as a gift and had it shipped to this store. When I walked in, the guy at front desk didn’t seem interested in helping me at all. He pointed to where I needed to go for pick-​ups and seemed extremely irritated, almost as if I was inconveniencing him or something. The woman who helped me with my order was rather miserable too. I tried to crack a few jokes while she was unboxing my order and she literally looked at me as if I was doing something wrong. Apparently this is a fun-​free zone. No laughing or friendliness allowed. Oh– and quality customer service? Forget that. Doesn’t exist here, simply forbidden. Ain’t no one got time for that here. The woman got annoyed when I asked for a receipt. She rudely barked at me and said that’s what my confirmation email was for. She also refused to make a copy of the packing slip that came in the box. Needless to say, that experience sucked.

I really wanted to like this place. They have a nice facility, but after the crapy customer service I received from them, I’ll never go back. I bought a $ 400 leather jacket, and after 3 weeks, it started unravelling at the seams. I wanted to return it for replacement, but they wouldn’t, even though it was under warranty. It would take 3 to 4 weeks for repairs they said. Fine! I get it that they are a business, and they don’t want to eat a loss on a used jacket.
Anyways, I called back 3 weeks later and talked to Ashley or Jen; she hadn’t sent out my jacket for the repairs. She told me it would take an additional 4 weeks. WTF! I asked her why they won’t give me a refund or a replacement instead, and she said that I should’ve had it repaired on my own dime. I told her that they will repair it, since it was under warranty. The girl was very unsympathetic. It was as though I’m bothering her, and no apology was in order. She pointed out that it was my fault for not calling them earlier. REALLY?!
It’s been damn near 7 weeks, and still no jacket. Unbelievable! Once I get this jacket back, I’ll never do business with them again.

I have used this dealership twice already and can’t say enough good thing about it. The rider course was a blast: very thorough, informative and a lot of fun. The instructors were great, I couldn’t believe how much progress some people made in such a short time. We all had a great time and learned a lot.
In general, people here are extremely nice and helpful, they go out of the way to accommodate a customer’s request. They provide the best service and are very reasonably priced. Awesome experience all around.

I brought someone to this place for the Riders Edge course advertised as theMotorcycle Safety Foundation Basic Riders Course. This course is designed and advertised for people who have never ridden a motorcycle before. This was the case. The staff gets one star and Jessica gets a star all on her own. She was amazing throught this whole process.
However, when it comes to the course, even though the instructors where very knowlegeable and personable, they did not delivered what was averstised in my opinion. During the course there were issues with the training pace and when extra help was asked for it was not given.
Also, if the owner of the establishment is not a certified MSF instructor or teaching the course, she should not be on the range giving her input and affecting the instructors judgement calls based on personal biases. I will not go into details over what transpired during our experience but be weary of using this establishment for the MSF BRC course.