David’s Bridal

My mom and I stopped by here yesterday in search of some formal dresses for an event we have in December. There was a good selection and my mom was able to find a beautiful dress that she liked but was still not ready to commit to. Because of this she asked the workers at the front, who were all just «hanging out» talking, if they could hold it for her until today. It slipped her mind that today was thanksgiving… And the clerk who responded (and who’s name I did not catch but had half blonde half brown short hair) was obviously annoyed with this fact and with my mom’s Brazilian accent. She responded by letting my mom know that it was Thanksgiving the next day so they were closed with no smile or suggestion as to what else they could do. My mom then asked her if they could hold the dress until Friday and she said «I guess» with a sigh. You guess? Well then… «I guess» we’ll never return to your store! Don’t act like there are better things you could be doing… There was literally no other customers in the store! You are paid to be here and we are paying for your service, act like it!

Horrible experience with David’s Bridal, specifically this Davenport location. Purchased a bridesmaid dress from them and they sized me incorrectly, so when I came in to pick it up I had to re-​order a smaller size. Then I had to have the straps taken in a little. When I went to try it on, they sized me totally wrong and I could barely get the dress on, let alone move and breathe in it. My next experience, I brought some Steve Madden heals to wear while trying wedding dresses for my upcoming wedding. I accidently left them at the store. They called me to let me know and I said I would pick them up at my next appointment. When I came in and asked for my shoes, no one knew where they were. They then said they would keep looking and call me the next day. Never got a call. Called them and found out they threw them away, without ever notifying me! Apparently they have a one-​month lost and found policiy and failed to mention that to me. By the way, I asked for them back with-​in a month, so that policiy isn’t valid. The mangers I worked with, Melissa and Emily were completely unprofessional, not helpful or friendly. The store seems to be completely un organized and not a friendly experience. I will not be purchasing my bridesmaid or wedding dress from them and caution anyone else who is thinking about it!

Update to my earlier review as I talked to the manager about the clerk we had prior. The manager (Julie) was very gracious and apologized for the experience we had prior. We did end up purchasing my daughter’s dress and she’s thrilled with it! Glad to see they take these reviews seriously to make a better experience for others in the future. Thank you, Julie!

I’ve been to a couple david’s bridal shops for various weddings i’ve been in. Last Saturday I went with my to-​be step-​mother. She was getting her dress fitted as well as my own. The assistant was uneducated about alteration options for the bride, rude, and obnoxious. She pocked my step-​mom and responded with «well you aren’t bleeding». I live in Chicago and rarely back home but was told that scheduling a pickup on a Saturday was an inconvenience. I’m sorry, I bought this dress and it’s not like I’m an hour away. I had a minor alteration on my dress made and asked if my step-​mom could just picked it up for me and I was told no.
After this wedding, I don’t think I would ever purchase or recommend this location.